SAP
Overview
Digital Customer Success Manager - BTM Suite at SAP. You will specialize in SAP LeanIX or SAP Signavio within SAP’s Business Transformation Management (BTM) Suite. The role involves working on a team accountable for both solutions and developing customer success strategies within a many-to-many model, including office hours and webinars. What You'll Do
Be driven, customer-oriented, and a team player with exceptional analytical and advisory skills to support customers. Own a dedicated set of accounts while contributing to a many-to-many model of customer engagement. Develop and execute account strategies and implementation plans for short- and long-term value realization within the Digital Segment. Build trusted advisor relationships, drive rapid adoption and enablement of solutions, and increase usage aligned with contracted entitlements. Identify sales leads and support expansion and upsell efforts; mitigate churn and manage renewals of SAP solutions/services. Manage crisis and de-escalate customer situations; drive renewals, consumption, expansions, and upsells of subscription-based solutions. Ensure value realization through offerings such as office hours, webinars, and related activities. Collaborate with Sales, Services, Renewals, and other teams to achieve core KPIs and customer success outcomes. What You Bring
Strong customer-facing presence and relationship-building skills. Deep knowledge of enterprise architecture, business models, process analytics, and relevant line-of-business processes. Experience in Customer Success Management, including digital or scaled models, and in cloud software delivery models. Business expertise in one or both SAP Signavio or SAP LeanIX within the BTM Suite. Technical ability to address customer issues within the solution area and apply risk-mitigation strategies. Knowledge of SAP solutions portfolio and related business processes. Bachelor's degree or equivalent; experience in a B2B SaaS organization. Strong program management and governance skills; experience driving renewals, expansions, and upsells of subscription or perpetual licenses. Ability to build personalized development objectives for team members and foster growth. Additional Information
Compensation Range Transparency: SAP provides the annualized compensation range; actual offer depends on factors such as education, skills, experience, scope, and location. Benefits and eligibility details are available via SAP North America Benefits. EEO and Accessibility: SAP is committed to Equal Employment Opportunity and provides accommodations for applicants with disabilities. If you require accommodation to navigate our website or complete your application, please contact Recruiting Operations Team: Careers@sap.com. Requisition ID: 437695 | Travel: 0-10% | Employment Type: Regular Full Time
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Digital Customer Success Manager - BTM Suite at SAP. You will specialize in SAP LeanIX or SAP Signavio within SAP’s Business Transformation Management (BTM) Suite. The role involves working on a team accountable for both solutions and developing customer success strategies within a many-to-many model, including office hours and webinars. What You'll Do
Be driven, customer-oriented, and a team player with exceptional analytical and advisory skills to support customers. Own a dedicated set of accounts while contributing to a many-to-many model of customer engagement. Develop and execute account strategies and implementation plans for short- and long-term value realization within the Digital Segment. Build trusted advisor relationships, drive rapid adoption and enablement of solutions, and increase usage aligned with contracted entitlements. Identify sales leads and support expansion and upsell efforts; mitigate churn and manage renewals of SAP solutions/services. Manage crisis and de-escalate customer situations; drive renewals, consumption, expansions, and upsells of subscription-based solutions. Ensure value realization through offerings such as office hours, webinars, and related activities. Collaborate with Sales, Services, Renewals, and other teams to achieve core KPIs and customer success outcomes. What You Bring
Strong customer-facing presence and relationship-building skills. Deep knowledge of enterprise architecture, business models, process analytics, and relevant line-of-business processes. Experience in Customer Success Management, including digital or scaled models, and in cloud software delivery models. Business expertise in one or both SAP Signavio or SAP LeanIX within the BTM Suite. Technical ability to address customer issues within the solution area and apply risk-mitigation strategies. Knowledge of SAP solutions portfolio and related business processes. Bachelor's degree or equivalent; experience in a B2B SaaS organization. Strong program management and governance skills; experience driving renewals, expansions, and upsells of subscription or perpetual licenses. Ability to build personalized development objectives for team members and foster growth. Additional Information
Compensation Range Transparency: SAP provides the annualized compensation range; actual offer depends on factors such as education, skills, experience, scope, and location. Benefits and eligibility details are available via SAP North America Benefits. EEO and Accessibility: SAP is committed to Equal Employment Opportunity and provides accommodations for applicants with disabilities. If you require accommodation to navigate our website or complete your application, please contact Recruiting Operations Team: Careers@sap.com. Requisition ID: 437695 | Travel: 0-10% | Employment Type: Regular Full Time
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