R&D Transportation Services, Inc.
Customer Service Associate
R&D Transportation Services, Inc., San Jose, California, United States, 95199
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Customer Service Representative
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Customer Service Representative
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R&D Transportation Services, Inc. Get AI-powered advice on this job and more exclusive features. R&D Transportation Services, Inc. provided pay range
This range is provided by R&D Transportation Services, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$21.00/hr - $23.00/hr Job Title: Customer Service Representative
Department: Customer Service
Location: San Jose, CA
Reports To: Regional Manager
FLSA Status: Fulltime, Non-Exempt
Schedule: Monday-Friday
Wage Scale: $21.00 - $23.00
The Company
Since 1991, R&D Transportation Services, Inc. (R&D) has successfully worked with California Regional Centers and School Districts to deliver a comprehensive brokerage model that consists of Scheduling, Billing and Contract Administration, Customer Service Center, and Quality Assurance for Field Operations. Although not a direct transportation service provider, R&D coordinates with vendors to ensure that they operate safe, reliable, and efficient transportation services for people with developmental and physical disabilities.
Position Summary
Responds to participant concerns, inquiries, and reports problems to supervisor or other departments such as Scheduling and Quality Assurance, by performing the following duties:
Essential Duties And Responsibilities
Talks with participants, family and/or care providers, Regional Center personnel, and transportation vendors by phone (high volume inbound and outbound calls) to:
notify of service schedules, provide late bus notifications, respond to concerns and questions, obtain additional information to process service change requests, obtain and document additional information when a customer reports a concern or complaint, Other duties may be assigned,
KNOWLEDGE, SKILLS & ABILITIES
Written, verbal and organizational skills, Confidentiality of all information is essential, Computer Skills (familiar use with Excel, Word, Access and Outlook), Typing proficiency skills with a min. 45WPM and min.95% accuracy, Spanish language required, Ability to effectively communicate in English and Spanish, Ability to write routine reports and correspondence, Ability to speak effectively with customers and coworkers, Ability to effectively present information and respond to questions from customers, participants, and vendors, Ability to deal with problems involving several variables in standardized situations, Knowledge of RingCentral Phone System,
EDUCATION and EXPERIENCE
High school diploma, some college preferred; or two to four years related experience and/or training in a high-volume call center required; or equivalent combination of education and experience. Passing score on new hire tests. Familiarity with use of computers and software programs required. Familiarity with the use of the Internet required. Ability to read city maps required.
Language Skills
Ability to effectively communicate in English and Spanish. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers and co-workers. Ability to effectively present information and respond to questions from customers, consumers, and vendors.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several variables in standardized situations.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel in the use of phones, computers, and fax machines; and talk or listen. The employee frequently is required to reach with hands and arms to operate a computer, reach phone, lift files and boxes. The employee is occasionally required to stand, walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Business Consulting and Services Referrals increase your chances of interviewing at R&D Transportation Services, Inc. by 2x Sign in to set job alerts for “Customer Service Representative” roles.
Future Opening: Customer Service Representative - State Farm Agent Team Member
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Customer Service Representative
role at
R&D Transportation Services, Inc. 1 day ago Be among the first 25 applicants Join to apply for the
Customer Service Representative
role at
R&D Transportation Services, Inc. Get AI-powered advice on this job and more exclusive features. R&D Transportation Services, Inc. provided pay range
This range is provided by R&D Transportation Services, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$21.00/hr - $23.00/hr Job Title: Customer Service Representative
Department: Customer Service
Location: San Jose, CA
Reports To: Regional Manager
FLSA Status: Fulltime, Non-Exempt
Schedule: Monday-Friday
Wage Scale: $21.00 - $23.00
The Company
Since 1991, R&D Transportation Services, Inc. (R&D) has successfully worked with California Regional Centers and School Districts to deliver a comprehensive brokerage model that consists of Scheduling, Billing and Contract Administration, Customer Service Center, and Quality Assurance for Field Operations. Although not a direct transportation service provider, R&D coordinates with vendors to ensure that they operate safe, reliable, and efficient transportation services for people with developmental and physical disabilities.
Position Summary
Responds to participant concerns, inquiries, and reports problems to supervisor or other departments such as Scheduling and Quality Assurance, by performing the following duties:
Essential Duties And Responsibilities
Talks with participants, family and/or care providers, Regional Center personnel, and transportation vendors by phone (high volume inbound and outbound calls) to:
notify of service schedules, provide late bus notifications, respond to concerns and questions, obtain additional information to process service change requests, obtain and document additional information when a customer reports a concern or complaint, Other duties may be assigned,
KNOWLEDGE, SKILLS & ABILITIES
Written, verbal and organizational skills, Confidentiality of all information is essential, Computer Skills (familiar use with Excel, Word, Access and Outlook), Typing proficiency skills with a min. 45WPM and min.95% accuracy, Spanish language required, Ability to effectively communicate in English and Spanish, Ability to write routine reports and correspondence, Ability to speak effectively with customers and coworkers, Ability to effectively present information and respond to questions from customers, participants, and vendors, Ability to deal with problems involving several variables in standardized situations, Knowledge of RingCentral Phone System,
EDUCATION and EXPERIENCE
High school diploma, some college preferred; or two to four years related experience and/or training in a high-volume call center required; or equivalent combination of education and experience. Passing score on new hire tests. Familiarity with use of computers and software programs required. Familiarity with the use of the Internet required. Ability to read city maps required.
Language Skills
Ability to effectively communicate in English and Spanish. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers and co-workers. Ability to effectively present information and respond to questions from customers, consumers, and vendors.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several variables in standardized situations.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel in the use of phones, computers, and fax machines; and talk or listen. The employee frequently is required to reach with hands and arms to operate a computer, reach phone, lift files and boxes. The employee is occasionally required to stand, walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Business Consulting and Services Referrals increase your chances of interviewing at R&D Transportation Services, Inc. by 2x Sign in to set job alerts for “Customer Service Representative” roles.
Future Opening: Customer Service Representative - State Farm Agent Team Member
San Jose, CA $53,055.00-$76,930.00 9 months ago San Jose, CA $53,055.00-$76,930.00 4 months ago San Jose, CA $60,000.00-$65,000.00 1 year ago Mountain View, CA $70,000.00-$90,000.00 4 months ago Pleasanton, CA $80,000.00-$100,000.00 4 days ago Showroom Customer Service Representative
Customer Service Representative | Costa Rica
Customer Service Representative - State Farm Agent Team Member
Customer Service Representative / Full-Time / San Francisco
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr