Shea Properties
Floating Assistant Community Manager
Shea Properties, Aliso Viejo, California, United States, 92656
Overview
The Floating Assistant Community Manager assists the Community Manager in the successful site management of the apartment community providing the necessary leadership, guidance and motivation to ensure a positive working environment and quality community living. The Floating Assistant Community Manager will be available at various communities and will be responsible for administering the day-to-day leasing office operations and overseeing all computer input of the apartment community. The Floating Assistant Community Manager directs the leasing staff, and works with the Community Manager to recommend marketing and leasing strategies designed to meet the goals of Shea Properties. The Floating Assistant Community Manager, as with all Shea team members, is expected to conduct himself/herself in a professional manner that is consistent with Shea Core Values and the Business Ethics, Employee Conduct and Confidentiality policy.
Responsibilities Leads and participates in lineup each morning
Ensures craigslist ads are posted daily
In conjunction with the Community Manager, supervises the input of all data into designated property management software and processing of related reports
Reviews and approves move-out statements (SODA), ensuring all statements are completed timely in accordance with state law and that all charges are necessary and accurate as outlined in Shea Properties policies
Reviews and approves resident rental applications for move-ins in a fair and consistent manner in accordance with Fair Housing requirements and Shea Properties' policies and procedures
Assists in negotiation of rent increases and lease renewals with residents and supports the Community Manager in the execution of all necessary documents to implement all approved rental increases
Coordinates with Leasing and Maintenance staff a calendar of scheduled move-ins, ensuring all move-in appointments are completed and all apartments are inspected prior to move-in
In conjunction with the Community Manager, reviews Yieldstar each morning and submits pricing recommendations
Maintains all resident and vendor files, ensuring completeness and accuracy of all paperwork and documentation
Under the direction of the Community Manager, prepares and delivers all legal and formal notices in accordance with California Civil Code and Shea Properties policy and procedure
Maintains account records and transactions including NSF\'s, Rent Allowances, Concessions, Rent Increases, Utility Billing and other management approved debits/credits
Prepares beginning-of-the-week reports (Monday morning) in an accurate and timely manner
Directs the leasing office operations and supervises the leasing staff\'s daily activities and the preparation of all leasing paperwork and documents related to residency
Acts as gatekeeper for Avid Exchange
Prepares work orders and submits for approval in Go Cart
Assists in developing, preparing and administering the capital and operating budgets for the property
Participates in staff selection, recruiting, hiring, and training all leasing staff under the direction of the Community Manager
Prepares annual reviews for direct reports and supports PDP development and goals
Supports and motivates staff to participate in company-sponsored training and ensures compliance with mandatory training
Oversees and/or conducts weekly leasing fundamentals meetings and submits fundamentals for Regional Manager review
Supports industry networking and encourages direct reports to participate in industry association functions
Performs other duties as assigned by the Community Manager; actual duties may vary by property. Handles on-call duties as directed by supervisor
Qualifications Effective oral and written communication skills; ability to give clear direction and respond to inquiries. Must be able to speak effectively before groups of customers or associates of the organization.
Understanding of accounting principles and budget process. Ability to read and interpret numerical information. Basic understanding of the budgeting process.
Basic understanding of marketing concepts; analyzing data; and report writing.
Customer service experience required in at least one of the following industries: property management, hospitality, retail, and real estate.
Negotiate and resolve conflicts.
Proficient with Microsoft Office products (Word/Excel/Outlook) and Yardi preferred
Prior experience in managing a staff (supervise, train, coach, develop, motivate, interview, hire, terminate) and lead by example
High School Diploma or equivalent. Some college level courses preferred
Minimum of 2 years property management experience with at least 1 year at the management level
Work Environment
The Floating Assistant Community Manager works on-site at an apartment community and interfaces with external/internal customers, residents, and vendors on a regular basis. The position\'s work schedule varies depending on the property. Hours are usually scheduled from 9 a.m. to 6 p.m.; however, office staff is expected to report at 8:50 a.m. for staff line-up. Saturday and/or Sunday work schedule may be required depending on property occupancy. The Floating Assistant Community Manager should be flexible and readily available depending on the needs of the property.
Physical Requirements
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, talk, hear, and use a telephone and personal computer. May be required to lift and/or move up to 25 pounds. Must be able to occasionally drive during the course of work. Must be able to travel, as needed, up to 75% of the time.
Shea Properties is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. EOE/M/F/D/V
Benefits Starting at $27/hr.
3 Weeks accrued PTO
Medical, Dental, Vision
401k
Apartment rent discount
Seniority level
Associate
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
#J-18808-Ljbffr
The Floating Assistant Community Manager assists the Community Manager in the successful site management of the apartment community providing the necessary leadership, guidance and motivation to ensure a positive working environment and quality community living. The Floating Assistant Community Manager will be available at various communities and will be responsible for administering the day-to-day leasing office operations and overseeing all computer input of the apartment community. The Floating Assistant Community Manager directs the leasing staff, and works with the Community Manager to recommend marketing and leasing strategies designed to meet the goals of Shea Properties. The Floating Assistant Community Manager, as with all Shea team members, is expected to conduct himself/herself in a professional manner that is consistent with Shea Core Values and the Business Ethics, Employee Conduct and Confidentiality policy.
Responsibilities Leads and participates in lineup each morning
Ensures craigslist ads are posted daily
In conjunction with the Community Manager, supervises the input of all data into designated property management software and processing of related reports
Reviews and approves move-out statements (SODA), ensuring all statements are completed timely in accordance with state law and that all charges are necessary and accurate as outlined in Shea Properties policies
Reviews and approves resident rental applications for move-ins in a fair and consistent manner in accordance with Fair Housing requirements and Shea Properties' policies and procedures
Assists in negotiation of rent increases and lease renewals with residents and supports the Community Manager in the execution of all necessary documents to implement all approved rental increases
Coordinates with Leasing and Maintenance staff a calendar of scheduled move-ins, ensuring all move-in appointments are completed and all apartments are inspected prior to move-in
In conjunction with the Community Manager, reviews Yieldstar each morning and submits pricing recommendations
Maintains all resident and vendor files, ensuring completeness and accuracy of all paperwork and documentation
Under the direction of the Community Manager, prepares and delivers all legal and formal notices in accordance with California Civil Code and Shea Properties policy and procedure
Maintains account records and transactions including NSF\'s, Rent Allowances, Concessions, Rent Increases, Utility Billing and other management approved debits/credits
Prepares beginning-of-the-week reports (Monday morning) in an accurate and timely manner
Directs the leasing office operations and supervises the leasing staff\'s daily activities and the preparation of all leasing paperwork and documents related to residency
Acts as gatekeeper for Avid Exchange
Prepares work orders and submits for approval in Go Cart
Assists in developing, preparing and administering the capital and operating budgets for the property
Participates in staff selection, recruiting, hiring, and training all leasing staff under the direction of the Community Manager
Prepares annual reviews for direct reports and supports PDP development and goals
Supports and motivates staff to participate in company-sponsored training and ensures compliance with mandatory training
Oversees and/or conducts weekly leasing fundamentals meetings and submits fundamentals for Regional Manager review
Supports industry networking and encourages direct reports to participate in industry association functions
Performs other duties as assigned by the Community Manager; actual duties may vary by property. Handles on-call duties as directed by supervisor
Qualifications Effective oral and written communication skills; ability to give clear direction and respond to inquiries. Must be able to speak effectively before groups of customers or associates of the organization.
Understanding of accounting principles and budget process. Ability to read and interpret numerical information. Basic understanding of the budgeting process.
Basic understanding of marketing concepts; analyzing data; and report writing.
Customer service experience required in at least one of the following industries: property management, hospitality, retail, and real estate.
Negotiate and resolve conflicts.
Proficient with Microsoft Office products (Word/Excel/Outlook) and Yardi preferred
Prior experience in managing a staff (supervise, train, coach, develop, motivate, interview, hire, terminate) and lead by example
High School Diploma or equivalent. Some college level courses preferred
Minimum of 2 years property management experience with at least 1 year at the management level
Work Environment
The Floating Assistant Community Manager works on-site at an apartment community and interfaces with external/internal customers, residents, and vendors on a regular basis. The position\'s work schedule varies depending on the property. Hours are usually scheduled from 9 a.m. to 6 p.m.; however, office staff is expected to report at 8:50 a.m. for staff line-up. Saturday and/or Sunday work schedule may be required depending on property occupancy. The Floating Assistant Community Manager should be flexible and readily available depending on the needs of the property.
Physical Requirements
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, talk, hear, and use a telephone and personal computer. May be required to lift and/or move up to 25 pounds. Must be able to occasionally drive during the course of work. Must be able to travel, as needed, up to 75% of the time.
Shea Properties is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. EOE/M/F/D/V
Benefits Starting at $27/hr.
3 Weeks accrued PTO
Medical, Dental, Vision
401k
Apartment rent discount
Seniority level
Associate
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
#J-18808-Ljbffr