La Familia Counseling Service
Job Location : IHOT WW - Hayward, CA
Position Type : Full Time
Education Level : 4 Year Degree
Salary Range : $27.38 - $28.00 Hourly
Travel Percentage : Up to 25%
Job Shift : Day
Overview Except in the case of an undue hardship, La Familia provides reasonable accommodations to persons with disabilities when the accommodations are necessary to enable the persons to perform the essential functions of the job. The Agency also provides reasonable accommodations when necessary based on religious needs. Individuals requiring workplace accommodations must discuss their needs with La Familia Human Resources. Individuals seeking accommodations for disabilities are typically required to provide medical documentation supporting the existence of a disability, the need for the accommodation, and what workplace modifications will enable the employee to perform the essential functions of the job.
PROGRAM OVERVIEW:
The In-Home Outreach Team (IHOT) specializes in field-based and in-home outreach and engagement to adult individuals who suffer from severe mental illness (SMI) and who are currently disengaged from mental health treatment and/or reluctant to engage with mental health treatment. The goal of IHOT is to refer and link clients to specialty mental health services, such as psychiatry, psychotherapy, and case management services.
La Familia was also awarded funding to establish and maintain an In-Home Outreach Team (IHOT) for adults with serious mental illness (SMI) in Alameda’s Central and North County. We believe that IHOT operated by La Familia is of great benefit to the priority populations and communities that we serve and that this allows us to substantively augment and enhance the county’s system of mental health services by engaging the hardest-to-serve and most resource-intensive SMI populations. We are seeking an enthusiastic and experienced Case Manager to join our IHOT Program. This role will uphold and champion the agency’s mission, vision, and values and contribute to a collaborative and inclusive work culture.
POSITION OVERVIEW:
The Case Manager is responsible for the coordination of services offered to individuals who suffer from severe mental illness (SMI) and who are currently disengaged from mental health treatment and/or reluctant to engage with mental health treatment. Case Managers also are responsible for the entire case management process, including: assessment and evaluation, planning, authorizing, advocacy, monitoring, reviewing documentation for completion. This role will uphold and champion the agency’s mission, vision, and values and contribute to a collaborative and inclusive work culture.
This position is covered under the SEIU 1021 Collective Bargaining Agreement. In addition to the established base pay, members will receive negotiated annual increases as follows:
Responsibilities
Participate in peer-to-peer learning by being available for occasional job shadowing.
Perform regular assessments of clients' needs in the following areas: housing, daily activities, counseling, coordination of other care, social relationships, family relationships, symptom management, securing and managing entitlements such as SSI, budgeting, and other related areas.
Provide direct services, including outreach, engagement, referral, linkage, and follow-up services to clients and their families/supports at their preferred locations.
Collaborate with Program Supervisor in facilitating weekly team meetings where client cases are reviewed and where the team provides updates and feedback to one another.
Support members of the IHOT team (Family Coach, Peer Support Specialist, Lead Clinician) in planning and conducting crisis interventions.
Collaborate with the Lead Clinician in planning and facilitating workshops and support groups for clients and community members.
Provide feedback to Program Supervisor about program needs and morale; assist IHOT staff to troubleshoot and problem-solve client and program operational needs and concerns to ensure quality service delivery.
Conducts community outreach to homeless clientele and clientele residing at various institutional settings throughout the East Bay area who are enrolled in the IHOT program in an effort to establish contact, build rapport, and provide linkage services.
Provide services in the field and at various institutional settings and locations in the community, as necessary, as well as transport clientele to necessary appointments and community resources and supports.
Meets with clients and caregivers/family members on a consistent basis or as needed in the field for the purposes of establishing and maintaining contact; gradually build rapport and therapeutic alliance with clients and caregivers/family members; facilitate client interests in resources; develop and implement client care plans; support and accompany clients through interpersonal and institutional transitions; teach and enhance coping skills; facilitate healthy dialogue between clients and respective family members/caregivers or relevant parties; leverage the interests of family members/caregivers and clients towards common goals; provide referral and linkage services for clients to specialty mental health services in the community.
Provide case management duties for clients and connect them to various resources as necessary, including, but not limited to: assisting clients to apply for General Assistance and Social Security Income; initiate and follow-up with referrals to temporary shelters and long-term housing; referral and linkage to services available within Alameda County Behavioral Health Care Services (ACBHCS) as well as other necessary community resources and supports.
Provide culturally responsive, strengths-based, and client-centered supports and advocacy to consumers and their families/supports.
Serve as a role model and to inspire, engage, and advocate for consumers and their family members/caregivers’ legal status and rights.
Consistently collaborate with mental health and other social service professionals in various institutional capacities and settings to initiate, refer, and follow-up with services in conjunction with or on behalf of clients.
Consistently write case notes regarding services rendered in a timely manner and in compliance with standards of care of La Familia IHOT.
Consistently meet productivity and client contact hour’s requirements in compliance with programming and standards of care of La Familia IHOT.
Consistently attend weekly meetings of IHOT Staff Meetings/Group Supervision; weekly meetings of individual supervision with the Program Supervisor; monthly ACBHCS meetings; and other meetings or trainings relevant for community or professional stakeholder purposes or professional development, team meetings, trainings, and presentations as needed.
Serve as a liaison with staff of ACBHCS in coordinating services with ACBHCS and our IHOT program.
Assist the Program Supervisor in periodically reviewing ACBHCS webpage for up to date information regarding Alameda County policies, procedures, trainings, and announcements.
Maintain client confidentiality and charts in compliance with HIPAA
Maintain strict HIPPA guidelines, submit billings on a daily basis/submit client logs on a daily basis, and complete progress notes, service tracking, and other documentation as appropriate.
Support agency-wide Quality Improvement efforts.
Provide culturally - competent supports to consumers and their family members/caregivers.
Demonstrate a capacity and commitment to provide services to diverse clientele, families, and populations in regards to race; class; gender; sexuality; disability; age; immigration/citizenship status; religion/spirituality; and other social statuses.
Report consumer progress to supervisors and maintain complete records.
Keep Supervisor informed of caseload status and unmet needs in the Community.
Qualifications
BA degree in the field of psychology, counseling, or social work and two years of experience in the mental health field or four years of experience in the mental health field, or similar education/experience.
Bilingual Spanish/English preferred.
Experience working with Severe Mental Illness (SMI) populations and principles of case management, individual rehabilitation, family supports, supported services (housing, employment, education), and crisis interventions.
Demonstrate a capacity and commitment to work in cooperation with a diverse team of professionals in regards to race; class; gender; sexuality; disability; age; immigration/citizenship status; religion/spirituality; and other social statuses.
Ability to organize and prioritize duties as well as multi-task in short periods of time in regards to shifting the aforementioned roles throughout the day (i.e. community outreach, client appointments, writing case notes, IHOT meetings, consultation.)
Demonstrate a competency of writing skills effective enough to communicate client services rendered as well as coordinate casework with IHOT staff.
Demonstrate a capacity to collaborate in the context of team work, share casework, and communicate effectively so that program operations are executed with minimal challenges.
Demonstrate a commitment to be teachable as well as receive and integrate feedback into work performance within an effective manner of time.
Experience in non-profit and community-based organizations preferred.
Demonstrates and models excellent “customer service” orientation and ability to work with diverse populations.
Exercises extreme discretion with the ability to hold, balance, and transmit public and confidential information needed by various parties.
Proficient in MS Office and Google Workspace products.
Valid CA Driver’s license required.
Auto insurance: If your vehicle is used for business-related purposes, it is recommended that you inform your auto insurance carrier.
Benefits
Excellent Health benefits package for you and your family, including:
Medical, dental, and vision benefits with 95% employee and 80% dependent employer premium contributions, and employer-paid life insurance.
Vacation, 15 paid holidays, 12 paid sick days upon accrual
Employee Assistance Plan to support you and your family’s well-being and finances
Pet Plan Benefit:
PetPlus Product and Prescription Discounts, Pet Assure Veterinary Discounts, AskVet 24/7 Pet Telehealth, and ThePetTag Lost Pet Recovery Service
403(b) retirement plan
Work-life wellbeing & excellent work hours
La Familia understands the importance of work-life balance! Our therapists enjoy flexible scheduling options, including hybrid work arrangements, to ensure high-quality client care while maintaining their well-being.
License and Certification renewals reimbursed.
Supportive/Collaborative work environment
Opportunities for Growth and Professional Development
We believe in growing together. As a team member, you’ll have access to structured mentorship and ongoing training. Whether you’re pursuing licensure or looking to specialize in clinical psychology, we support your growth every step of the way.
This position is covered under the SEIU 1021 Collective Bargaining Agreement. In addition to the established base pay, members will receive negotiated annual increases as follows:
January 2026: 3% base pay increase
January 2027: 3% base pay increase
Future increases will be subject to the terms of the collective bargaining agreement.
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Position Type : Full Time
Education Level : 4 Year Degree
Salary Range : $27.38 - $28.00 Hourly
Travel Percentage : Up to 25%
Job Shift : Day
Overview Except in the case of an undue hardship, La Familia provides reasonable accommodations to persons with disabilities when the accommodations are necessary to enable the persons to perform the essential functions of the job. The Agency also provides reasonable accommodations when necessary based on religious needs. Individuals requiring workplace accommodations must discuss their needs with La Familia Human Resources. Individuals seeking accommodations for disabilities are typically required to provide medical documentation supporting the existence of a disability, the need for the accommodation, and what workplace modifications will enable the employee to perform the essential functions of the job.
PROGRAM OVERVIEW:
The In-Home Outreach Team (IHOT) specializes in field-based and in-home outreach and engagement to adult individuals who suffer from severe mental illness (SMI) and who are currently disengaged from mental health treatment and/or reluctant to engage with mental health treatment. The goal of IHOT is to refer and link clients to specialty mental health services, such as psychiatry, psychotherapy, and case management services.
La Familia was also awarded funding to establish and maintain an In-Home Outreach Team (IHOT) for adults with serious mental illness (SMI) in Alameda’s Central and North County. We believe that IHOT operated by La Familia is of great benefit to the priority populations and communities that we serve and that this allows us to substantively augment and enhance the county’s system of mental health services by engaging the hardest-to-serve and most resource-intensive SMI populations. We are seeking an enthusiastic and experienced Case Manager to join our IHOT Program. This role will uphold and champion the agency’s mission, vision, and values and contribute to a collaborative and inclusive work culture.
POSITION OVERVIEW:
The Case Manager is responsible for the coordination of services offered to individuals who suffer from severe mental illness (SMI) and who are currently disengaged from mental health treatment and/or reluctant to engage with mental health treatment. Case Managers also are responsible for the entire case management process, including: assessment and evaluation, planning, authorizing, advocacy, monitoring, reviewing documentation for completion. This role will uphold and champion the agency’s mission, vision, and values and contribute to a collaborative and inclusive work culture.
This position is covered under the SEIU 1021 Collective Bargaining Agreement. In addition to the established base pay, members will receive negotiated annual increases as follows:
Responsibilities
Participate in peer-to-peer learning by being available for occasional job shadowing.
Perform regular assessments of clients' needs in the following areas: housing, daily activities, counseling, coordination of other care, social relationships, family relationships, symptom management, securing and managing entitlements such as SSI, budgeting, and other related areas.
Provide direct services, including outreach, engagement, referral, linkage, and follow-up services to clients and their families/supports at their preferred locations.
Collaborate with Program Supervisor in facilitating weekly team meetings where client cases are reviewed and where the team provides updates and feedback to one another.
Support members of the IHOT team (Family Coach, Peer Support Specialist, Lead Clinician) in planning and conducting crisis interventions.
Collaborate with the Lead Clinician in planning and facilitating workshops and support groups for clients and community members.
Provide feedback to Program Supervisor about program needs and morale; assist IHOT staff to troubleshoot and problem-solve client and program operational needs and concerns to ensure quality service delivery.
Conducts community outreach to homeless clientele and clientele residing at various institutional settings throughout the East Bay area who are enrolled in the IHOT program in an effort to establish contact, build rapport, and provide linkage services.
Provide services in the field and at various institutional settings and locations in the community, as necessary, as well as transport clientele to necessary appointments and community resources and supports.
Meets with clients and caregivers/family members on a consistent basis or as needed in the field for the purposes of establishing and maintaining contact; gradually build rapport and therapeutic alliance with clients and caregivers/family members; facilitate client interests in resources; develop and implement client care plans; support and accompany clients through interpersonal and institutional transitions; teach and enhance coping skills; facilitate healthy dialogue between clients and respective family members/caregivers or relevant parties; leverage the interests of family members/caregivers and clients towards common goals; provide referral and linkage services for clients to specialty mental health services in the community.
Provide case management duties for clients and connect them to various resources as necessary, including, but not limited to: assisting clients to apply for General Assistance and Social Security Income; initiate and follow-up with referrals to temporary shelters and long-term housing; referral and linkage to services available within Alameda County Behavioral Health Care Services (ACBHCS) as well as other necessary community resources and supports.
Provide culturally responsive, strengths-based, and client-centered supports and advocacy to consumers and their families/supports.
Serve as a role model and to inspire, engage, and advocate for consumers and their family members/caregivers’ legal status and rights.
Consistently collaborate with mental health and other social service professionals in various institutional capacities and settings to initiate, refer, and follow-up with services in conjunction with or on behalf of clients.
Consistently write case notes regarding services rendered in a timely manner and in compliance with standards of care of La Familia IHOT.
Consistently meet productivity and client contact hour’s requirements in compliance with programming and standards of care of La Familia IHOT.
Consistently attend weekly meetings of IHOT Staff Meetings/Group Supervision; weekly meetings of individual supervision with the Program Supervisor; monthly ACBHCS meetings; and other meetings or trainings relevant for community or professional stakeholder purposes or professional development, team meetings, trainings, and presentations as needed.
Serve as a liaison with staff of ACBHCS in coordinating services with ACBHCS and our IHOT program.
Assist the Program Supervisor in periodically reviewing ACBHCS webpage for up to date information regarding Alameda County policies, procedures, trainings, and announcements.
Maintain client confidentiality and charts in compliance with HIPAA
Maintain strict HIPPA guidelines, submit billings on a daily basis/submit client logs on a daily basis, and complete progress notes, service tracking, and other documentation as appropriate.
Support agency-wide Quality Improvement efforts.
Provide culturally - competent supports to consumers and their family members/caregivers.
Demonstrate a capacity and commitment to provide services to diverse clientele, families, and populations in regards to race; class; gender; sexuality; disability; age; immigration/citizenship status; religion/spirituality; and other social statuses.
Report consumer progress to supervisors and maintain complete records.
Keep Supervisor informed of caseload status and unmet needs in the Community.
Qualifications
BA degree in the field of psychology, counseling, or social work and two years of experience in the mental health field or four years of experience in the mental health field, or similar education/experience.
Bilingual Spanish/English preferred.
Experience working with Severe Mental Illness (SMI) populations and principles of case management, individual rehabilitation, family supports, supported services (housing, employment, education), and crisis interventions.
Demonstrate a capacity and commitment to work in cooperation with a diverse team of professionals in regards to race; class; gender; sexuality; disability; age; immigration/citizenship status; religion/spirituality; and other social statuses.
Ability to organize and prioritize duties as well as multi-task in short periods of time in regards to shifting the aforementioned roles throughout the day (i.e. community outreach, client appointments, writing case notes, IHOT meetings, consultation.)
Demonstrate a competency of writing skills effective enough to communicate client services rendered as well as coordinate casework with IHOT staff.
Demonstrate a capacity to collaborate in the context of team work, share casework, and communicate effectively so that program operations are executed with minimal challenges.
Demonstrate a commitment to be teachable as well as receive and integrate feedback into work performance within an effective manner of time.
Experience in non-profit and community-based organizations preferred.
Demonstrates and models excellent “customer service” orientation and ability to work with diverse populations.
Exercises extreme discretion with the ability to hold, balance, and transmit public and confidential information needed by various parties.
Proficient in MS Office and Google Workspace products.
Valid CA Driver’s license required.
Auto insurance: If your vehicle is used for business-related purposes, it is recommended that you inform your auto insurance carrier.
Benefits
Excellent Health benefits package for you and your family, including:
Medical, dental, and vision benefits with 95% employee and 80% dependent employer premium contributions, and employer-paid life insurance.
Vacation, 15 paid holidays, 12 paid sick days upon accrual
Employee Assistance Plan to support you and your family’s well-being and finances
Pet Plan Benefit:
PetPlus Product and Prescription Discounts, Pet Assure Veterinary Discounts, AskVet 24/7 Pet Telehealth, and ThePetTag Lost Pet Recovery Service
403(b) retirement plan
Work-life wellbeing & excellent work hours
La Familia understands the importance of work-life balance! Our therapists enjoy flexible scheduling options, including hybrid work arrangements, to ensure high-quality client care while maintaining their well-being.
License and Certification renewals reimbursed.
Supportive/Collaborative work environment
Opportunities for Growth and Professional Development
We believe in growing together. As a team member, you’ll have access to structured mentorship and ongoing training. Whether you’re pursuing licensure or looking to specialize in clinical psychology, we support your growth every step of the way.
This position is covered under the SEIU 1021 Collective Bargaining Agreement. In addition to the established base pay, members will receive negotiated annual increases as follows:
January 2026: 3% base pay increase
January 2027: 3% base pay increase
Future increases will be subject to the terms of the collective bargaining agreement.
#J-18808-Ljbffr