GE HealthCare
Field Service Engineer 1 - Bowling Green & Owensboro, KY
GE HealthCare, Indiana, Pennsylvania, us, 15705
Overview
Field Service Engineer 1 - Bowling Green & Owensboro, KY at GE HealthCare Join to apply for the Field Service Engineer 1 role at GE HealthCare. The Field Service Engineer performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The Field Service Engineer follows all Field Modification Instructions and Instrument Service Information bulletins, troubleshoots and performs basic repairs independently, and supports more experienced Field Engineers onsite and remotely with installations while learning more complex repairs. Responsible for driving customer satisfaction through Service Excellence. Key Roles and Experiences
Perform timely and accurate preventative maintenance on medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients Perform troubleshooting and basic service repairs on customer equipment Assist more experienced field engineers with equipment installations and more complex repairs Proactively engage with other team members to ensure appropriate solution for the customer Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing and ordering parts Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues Qualifications / Technical Requirements
Educational and Technical Requirements Associate degree in related field or equivalent military education and 2 years of experience servicing electronic equipment Or high school diploma/GED and 4 years of relevant experience Or a graduate of the GEHC Apprentice Program Must have and maintain a valid Driver’s License Experience with Web applications as well as Microsoft suite of products Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. Ability to be available after hours and/or work a rotating on-call schedule including weekends Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction Preferred Qualifications
Technical capabilities in (INSERT MODALITY) Ability to lift, carry, push and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Ability to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Additional Information
Relocation Assistance Provided: Yes Seniority level: Associate Employment type: Full-time Job function: Information Technology Industries: Hospitals and Health Care We expect all employees to live and breathe our behaviors: act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from a global organization with career opportunities in a culture that fosters care, collaboration and support. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). COVID-19 vaccination requirements vary by customer contracts; some customers may have vaccination mandates for GE HealthCare employees.
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Field Service Engineer 1 - Bowling Green & Owensboro, KY at GE HealthCare Join to apply for the Field Service Engineer 1 role at GE HealthCare. The Field Service Engineer performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The Field Service Engineer follows all Field Modification Instructions and Instrument Service Information bulletins, troubleshoots and performs basic repairs independently, and supports more experienced Field Engineers onsite and remotely with installations while learning more complex repairs. Responsible for driving customer satisfaction through Service Excellence. Key Roles and Experiences
Perform timely and accurate preventative maintenance on medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients Perform troubleshooting and basic service repairs on customer equipment Assist more experienced field engineers with equipment installations and more complex repairs Proactively engage with other team members to ensure appropriate solution for the customer Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing and ordering parts Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues Qualifications / Technical Requirements
Educational and Technical Requirements Associate degree in related field or equivalent military education and 2 years of experience servicing electronic equipment Or high school diploma/GED and 4 years of relevant experience Or a graduate of the GEHC Apprentice Program Must have and maintain a valid Driver’s License Experience with Web applications as well as Microsoft suite of products Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. Ability to be available after hours and/or work a rotating on-call schedule including weekends Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction Preferred Qualifications
Technical capabilities in (INSERT MODALITY) Ability to lift, carry, push and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Ability to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Additional Information
Relocation Assistance Provided: Yes Seniority level: Associate Employment type: Full-time Job function: Information Technology Industries: Hospitals and Health Care We expect all employees to live and breathe our behaviors: act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from a global organization with career opportunities in a culture that fosters care, collaboration and support. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). COVID-19 vaccination requirements vary by customer contracts; some customers may have vaccination mandates for GE HealthCare employees.
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