Azenta Life Sciences
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Field Service Engineer, Onsite - Miami
role at
Azenta Life Sciences 6 days ago Be among the first 25 applicants Join to apply for the
Field Service Engineer, Onsite - Miami
role at
Azenta Life Sciences Azenta Inc.
At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.
All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity
Job Title
Field Service Engineer, Onsite - Miami
Job Description
At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.
Azenta Life Sciences is a global leader in the life sciences space with headquarters in Burlington, MA, and offices and operations worldwide. We are a market leader in automated bio sample management solutions and genomic services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally. We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing millions of samples globally.
How You’ll Add Value…
The Field Service Engineer performs basic/routine customer support activities involving the installation, modification, repair and preventive maintenance of Azenta's equipment and systems generally at customer sites, to ensure proper working order. Works under supervision following established policies and procedures to ensure company and customer quality standards are met. Discretion and independent judgment are required resolving customer issues. Candidate will be assigned to support a specific customer site, region, or product, depending upon business needs.
What You’ll Do…
Install, modify, repair, conduct preventive diagnosis, and perform maintenance on the software and hardware of the equipment and systems. Interface with customers to ensure contract SLA & customer satisfaction levels are maintained with terms of the service agreement/provision Maintain a safe and clean working environment by conforming at all times to Azenta's and customer’s work protocols and policies. Attain Equipment Service and Operation Certification on equipment and systems as defined. Submit reports, such as Service and Status Reports, on all support activities as defined and required. Productively react to changing priorities such as Tool or Line down and escalations and support organizational and administrative duties. Adopt PoC for both customer and internal Azenta Mgt . Provide weekly system performance summaries that reports number of system events (weekly, monthly, and rolling), issue pareto analysis, and root cause / corrective actions. Additional KPI measurement requests throughout the contract period will be considered.
What You Will Bring…
High school degree is required. Associate of Science (AS) degree, technical certificate or equivalent is a plus. A minimum of 3 years related work experience or military technical training is required. Demonstrated electrical and mechanical background. Must possess excellent communication skills with the ability to read, write and speak with clarity and interface effectively with customers and peers. Requires excellent systematic troubleshooting skills utilizing a structured and comprehensive process to determine the root cause of an outage, with the ability to handle problems independently and implement corrective action. Displays commitment to resolve problems and make independent decisions based upon the priority of the problem in relation to business needs. Oracle experience highly beneficial. Work schedule is to align with customer needs. On rare occasions, individuals may be asked to be on-call, or work on holidays, or weekends. Work in cold environments Must be qualified to meet the requirements of background screening by a third-party agency.
Working Conditions/ Schedule
On-site at customers facilities in Miami Must be able to lift up to 50 pounds, climb ladders, scaffoldings, and use Personal Protective Equipment.
EOE M/F/Disabled/VET
If any applicant is unable to complete an application or respond to a job opening because of a disability, please email at Recruiting@azenta.com for assistance.
Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.
United States Base Compensation: $39.50 - $49.50
The posted pay range for this position is an estimate based on current market data and internal pay structure. Final compensation may vary above or below this range depending on factors such as experience, education (including licensure and certifications), qualifications, performance, and geographic location, among other relevant business or organizational needs. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Referrals increase your chances of interviewing at Azenta Life Sciences by 2x Sign in to set job alerts for “Field Services Engineer” roles.
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Field Service Engineer, Onsite - Miami
role at
Azenta Life Sciences 6 days ago Be among the first 25 applicants Join to apply for the
Field Service Engineer, Onsite - Miami
role at
Azenta Life Sciences Azenta Inc.
At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.
All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity
Job Title
Field Service Engineer, Onsite - Miami
Job Description
At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.
Azenta Life Sciences is a global leader in the life sciences space with headquarters in Burlington, MA, and offices and operations worldwide. We are a market leader in automated bio sample management solutions and genomic services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally. We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing millions of samples globally.
How You’ll Add Value…
The Field Service Engineer performs basic/routine customer support activities involving the installation, modification, repair and preventive maintenance of Azenta's equipment and systems generally at customer sites, to ensure proper working order. Works under supervision following established policies and procedures to ensure company and customer quality standards are met. Discretion and independent judgment are required resolving customer issues. Candidate will be assigned to support a specific customer site, region, or product, depending upon business needs.
What You’ll Do…
Install, modify, repair, conduct preventive diagnosis, and perform maintenance on the software and hardware of the equipment and systems. Interface with customers to ensure contract SLA & customer satisfaction levels are maintained with terms of the service agreement/provision Maintain a safe and clean working environment by conforming at all times to Azenta's and customer’s work protocols and policies. Attain Equipment Service and Operation Certification on equipment and systems as defined. Submit reports, such as Service and Status Reports, on all support activities as defined and required. Productively react to changing priorities such as Tool or Line down and escalations and support organizational and administrative duties. Adopt PoC for both customer and internal Azenta Mgt . Provide weekly system performance summaries that reports number of system events (weekly, monthly, and rolling), issue pareto analysis, and root cause / corrective actions. Additional KPI measurement requests throughout the contract period will be considered.
What You Will Bring…
High school degree is required. Associate of Science (AS) degree, technical certificate or equivalent is a plus. A minimum of 3 years related work experience or military technical training is required. Demonstrated electrical and mechanical background. Must possess excellent communication skills with the ability to read, write and speak with clarity and interface effectively with customers and peers. Requires excellent systematic troubleshooting skills utilizing a structured and comprehensive process to determine the root cause of an outage, with the ability to handle problems independently and implement corrective action. Displays commitment to resolve problems and make independent decisions based upon the priority of the problem in relation to business needs. Oracle experience highly beneficial. Work schedule is to align with customer needs. On rare occasions, individuals may be asked to be on-call, or work on holidays, or weekends. Work in cold environments Must be qualified to meet the requirements of background screening by a third-party agency.
Working Conditions/ Schedule
On-site at customers facilities in Miami Must be able to lift up to 50 pounds, climb ladders, scaffoldings, and use Personal Protective Equipment.
EOE M/F/Disabled/VET
If any applicant is unable to complete an application or respond to a job opening because of a disability, please email at Recruiting@azenta.com for assistance.
Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.
United States Base Compensation: $39.50 - $49.50
The posted pay range for this position is an estimate based on current market data and internal pay structure. Final compensation may vary above or below this range depending on factors such as experience, education (including licensure and certifications), qualifications, performance, and geographic location, among other relevant business or organizational needs. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Referrals increase your chances of interviewing at Azenta Life Sciences by 2x Sign in to set job alerts for “Field Services Engineer” roles.
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