Global Pharma Tek
GIS Analyst at Global Pharma Tek Atlanta, GA
Global Pharma Tek, Atlanta, Georgia, United States, 30383
GIS Analyst job at Global Pharma Tek. Atlanta, GA.
Job Title: GIS Analyst
Location: Atlanta, GA
Duration: 10 Months
Job Description:
Troubleshoots end-user problems and coordinates with IT staff to resolve issues, helping users become more productive with ArcGIS. Handles requests related to ArcGIS Desktop (ArcMap 10.6.1/ArcPro 3.1, Esri Roads and Highways), Enterprise applications (e.g., Esri Web/Experience Builder, Esri Enterprise Portal), cloud products (e.g., ArcGIS Online, SiteScan), and mobile products (Field Maps). Reviews and triages support tickets, contacts users for clarification, gathers information, isolates, replicates, and troubleshoots issues. Resolves issues or escalates to more experienced staff when necessary. Provides user instruction and guidance, assists GIS/IT teams in implementing solutions, and prepares documentation or knowledgebase articles. Develops GIS User Group and conducts training programs to support GDOT GIS User Group. Works primarily with the Enterprise GIS Team, interacting with end users and customers, following guidance to resolve tickets. The team includes 2 ArcGIS developers, 2 System Administrators, a data manager, and a team leader, supporting over 180 ArcGIS Desktop users and approximately 60,000 annual web visits. Supports GIS applications for feature mapping, project planning, emergency operations, permitting, safety, traffic records, etc. Responsibilities:
Acts as first-line GIS technical support, validating virtual ArcGIS Desktop environments and enterprise GIS applications. Provides excellent customer service, follow-up, and follow-through to address customer concerns, acting as a liaison. Escalates technical issues, coordinates with IT staff, and consults Esri support as needed. Instructs customers in using Esri ArcGIS solutions and supported applications to enhance productivity. Assists with GIS upgrades, projects, and provides on-call support. Develops, updates, and maintains system/technical documentation as needed. This job posting is active and currently accepting applications.
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Troubleshoots end-user problems and coordinates with IT staff to resolve issues, helping users become more productive with ArcGIS. Handles requests related to ArcGIS Desktop (ArcMap 10.6.1/ArcPro 3.1, Esri Roads and Highways), Enterprise applications (e.g., Esri Web/Experience Builder, Esri Enterprise Portal), cloud products (e.g., ArcGIS Online, SiteScan), and mobile products (Field Maps). Reviews and triages support tickets, contacts users for clarification, gathers information, isolates, replicates, and troubleshoots issues. Resolves issues or escalates to more experienced staff when necessary. Provides user instruction and guidance, assists GIS/IT teams in implementing solutions, and prepares documentation or knowledgebase articles. Develops GIS User Group and conducts training programs to support GDOT GIS User Group. Works primarily with the Enterprise GIS Team, interacting with end users and customers, following guidance to resolve tickets. The team includes 2 ArcGIS developers, 2 System Administrators, a data manager, and a team leader, supporting over 180 ArcGIS Desktop users and approximately 60,000 annual web visits. Supports GIS applications for feature mapping, project planning, emergency operations, permitting, safety, traffic records, etc. Responsibilities:
Acts as first-line GIS technical support, validating virtual ArcGIS Desktop environments and enterprise GIS applications. Provides excellent customer service, follow-up, and follow-through to address customer concerns, acting as a liaison. Escalates technical issues, coordinates with IT staff, and consults Esri support as needed. Instructs customers in using Esri ArcGIS solutions and supported applications to enhance productivity. Assists with GIS upgrades, projects, and provides on-call support. Develops, updates, and maintains system/technical documentation as needed. This job posting is active and currently accepting applications.
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