Brigham and Women's Hospital
Brigham and Women’s Hospital is dedicated to: serving the needs of our local and global community, providing the highest quality health care to patients and their families, expanding the boundaries of medicine through research, and educating the next generation of health care professionals.
Brigham and Women’s Hospital is committed to putting every patient first. Every employee plays a role in providing a positive impact on patients and the care they receive at Brigham and Women’s Hospital. Your work will be distinguished by the delivery of high-quality and safe patient care, respect and dignity in all interactions with patients, families and colleagues and by customer service excellence.
All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas:
People:
Focus on serving the community through collaboration and respect Self Management : Accountability, professionalism and commitment to growth and development Organization:
A commitment to quality, service and exceptional performance The Medical Assistant II is an integral member of the healthcare team within the Division of Otolaryngology and is accountable for patient care as assigned by a licensed independent provider (LIP:MD, NP, PA), a Licensed Practical Nurse (LPN) or a Registered Nurse (RN). The MA II participates in the direct and indirect care of patients, health maintenance, patient instruction, collaborative planning and rehabilitation as within scope of practice and consistent with his/her education and training. The Medical Assistant II is responsible for both clinical and administrative support for two Otolaryngology clinics at BWH. This role reports directly to the Practice Manager and works on a team of other Medical Assistants to support the operational needs of the Division. Clinical Duties and Responsibilities: Demonstrates true engagement and enthusiasm to contribute toward the care delivery needs for patients and families. Promotes an inclusive environment supportive of patient and family centered care for a diverse community. Accepts assignments for patient care within the scope of his/her preparation and within current standards of practice. In conjunction with a Licensed Independent Provider (LIP), LPN or RN, participates in the gathering of data that contributes to the assessment, planning, and evaluation of care delivered. Collaborates as a member of the health care team, contributing toward a supportive and therapeutic environment that promotes the attainment of patient goals that are specific, measurable, action-oriented, realistic and timely. Accurately obtains vital signs, elicits information about the patient’s basic health status, administers relevant care within scope of practice and as directed by the LIP/LPN/RN, and documents as appropriate in the electronic health record. Performs routine tests that may include but are not limited to: electrocardiograms, vision and hearing screening, and the collection of specimens for laboratory testing and point of care. Participates in team-based care and patient education initiatives to support the health and wellness of patients in conjunction with the LIP/LPN/RN. Reinforces patient instruction as directed by LIP/LPN/RN. Participates in organizational and unit-based quality improvement initiatives and compliance readiness. Participates in telephone screening of patients; may provide instruction to patient when directed by the LIP/LPN/RN. Participates in prescription management tasks including pending of new prescriptions and renewals requiring LIP approval, prior authorizations and medication reconciliation. Following approved clinical practice guidelines (CPG’s) and workflows, sends appropriate orders for radiology, laboratory testing and other care needs requiring LIP authorization. Administrative Duties and Responsibilities: Answer and transfer telephone calls. Schedule and register patients for appointments/procedures, confirm appointments/procedures, prepare for patient visit by providing patient with all necessary information and completing all necessary tasks. Receive patient at arrival, verify and obtain all necessary information, and ensure forms are completed. Ensure all billing/fiscal information is completed and submitted after visit, including collection and daily reconciliation of any co-payments. Assist with special projects as directed. Assist with training and orienting staff as needed Follow HIPAA guidelines for the management of patient privacy and confidentiality. Appropriately utilizes organizational resources including management of time, supplies, equipment and other assets. Qualifications: Education required: High School Diploma or GED Associate’s or Bachelor’s degree preferred. Graduate of an accredited Medical Assistant Certificate Program preferred. Experience in healthcare setting preferred.
#J-18808-Ljbffr
Focus on serving the community through collaboration and respect Self Management : Accountability, professionalism and commitment to growth and development Organization:
A commitment to quality, service and exceptional performance The Medical Assistant II is an integral member of the healthcare team within the Division of Otolaryngology and is accountable for patient care as assigned by a licensed independent provider (LIP:MD, NP, PA), a Licensed Practical Nurse (LPN) or a Registered Nurse (RN). The MA II participates in the direct and indirect care of patients, health maintenance, patient instruction, collaborative planning and rehabilitation as within scope of practice and consistent with his/her education and training. The Medical Assistant II is responsible for both clinical and administrative support for two Otolaryngology clinics at BWH. This role reports directly to the Practice Manager and works on a team of other Medical Assistants to support the operational needs of the Division. Clinical Duties and Responsibilities: Demonstrates true engagement and enthusiasm to contribute toward the care delivery needs for patients and families. Promotes an inclusive environment supportive of patient and family centered care for a diverse community. Accepts assignments for patient care within the scope of his/her preparation and within current standards of practice. In conjunction with a Licensed Independent Provider (LIP), LPN or RN, participates in the gathering of data that contributes to the assessment, planning, and evaluation of care delivered. Collaborates as a member of the health care team, contributing toward a supportive and therapeutic environment that promotes the attainment of patient goals that are specific, measurable, action-oriented, realistic and timely. Accurately obtains vital signs, elicits information about the patient’s basic health status, administers relevant care within scope of practice and as directed by the LIP/LPN/RN, and documents as appropriate in the electronic health record. Performs routine tests that may include but are not limited to: electrocardiograms, vision and hearing screening, and the collection of specimens for laboratory testing and point of care. Participates in team-based care and patient education initiatives to support the health and wellness of patients in conjunction with the LIP/LPN/RN. Reinforces patient instruction as directed by LIP/LPN/RN. Participates in organizational and unit-based quality improvement initiatives and compliance readiness. Participates in telephone screening of patients; may provide instruction to patient when directed by the LIP/LPN/RN. Participates in prescription management tasks including pending of new prescriptions and renewals requiring LIP approval, prior authorizations and medication reconciliation. Following approved clinical practice guidelines (CPG’s) and workflows, sends appropriate orders for radiology, laboratory testing and other care needs requiring LIP authorization. Administrative Duties and Responsibilities: Answer and transfer telephone calls. Schedule and register patients for appointments/procedures, confirm appointments/procedures, prepare for patient visit by providing patient with all necessary information and completing all necessary tasks. Receive patient at arrival, verify and obtain all necessary information, and ensure forms are completed. Ensure all billing/fiscal information is completed and submitted after visit, including collection and daily reconciliation of any co-payments. Assist with special projects as directed. Assist with training and orienting staff as needed Follow HIPAA guidelines for the management of patient privacy and confidentiality. Appropriately utilizes organizational resources including management of time, supplies, equipment and other assets. Qualifications: Education required: High School Diploma or GED Associate’s or Bachelor’s degree preferred. Graduate of an accredited Medical Assistant Certificate Program preferred. Experience in healthcare setting preferred.
#J-18808-Ljbffr