Salesforce
Overview
Customer Success Manager, Director (CBS) at Salesforce. The role involves delivering Signature Success for strategic customers, acting as a trusted advisor, and partnering with customer organizations and account teams to maximize value from the Salesforce platform. Responsibilities
Use multi-cloud expertise to orchestrate Signature experience across the most strategic, sophisticated customers. May act as lead CSM orchestrating CSMs for multi-org, multi-cloud customers (including Global Customers with CSMs in multiple geos). Align with and lead Business and Technical stakeholders, Account Success team, and internal partners around customer goals to ensure value is delivered through Signature. Maintain single point of customer accountability, building and sustaining strong, trusted relationships. Drive Customer Success Score metrics for customers; handle escalations and red/at-risk accounts. Minimum Requirements
9+ years of relevant industry experience in Customer Success, SaaS platform use or project leadership, Technology Consulting, and/or Solutions Architecture. Knowledge of Salesforce product and platform features, capabilities, and standard methodologies; good understanding of enterprise architecture principles. Strong consultative skills, curiosity, and proven results as a Trusted Advisor to drive business value. Executive-level interpersonal skills; ability to drive conversations at the C-Level and present with influence. Ability to facilitate difficult discussions and handle objections. Degree or equivalent experience required (experience evaluated based on strengths for the role, including leadership roles, military, volunteer work, etc.). Preferred Requirements
Experience with Salesforce Core Clouds and/or a competing platform. Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant). Knowledge of Salesforce products and how to deploy them; experience with enterprise-level customers. Additional Details
Note: This role is office-flexible, and the expectation is to be in office 3 days per week (Bellevue/Seattle, Chicago/Indianapolis, Atlanta). For New York-based roles, base salary ranges are $202,700 to $293,900; for Washington-based roles, $185,500 to $268,900; for California-based roles, $202,700 to $293,900; for Illinois-based roles, $185,500 to $268,900. Benefits and Equal Opportunity
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. The company provides benefits including time off, medical, dental, vision, mental health support, parental leave, life and disability insurance, 401(k), and employee stock purchase program. Details at the Salesforce benefits site. Salesforce will consider qualified applicants with arrest and conviction records per applicable fair chance laws where allowed. Posting statements and other corporate information are included in the original posting as required.
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Customer Success Manager, Director (CBS) at Salesforce. The role involves delivering Signature Success for strategic customers, acting as a trusted advisor, and partnering with customer organizations and account teams to maximize value from the Salesforce platform. Responsibilities
Use multi-cloud expertise to orchestrate Signature experience across the most strategic, sophisticated customers. May act as lead CSM orchestrating CSMs for multi-org, multi-cloud customers (including Global Customers with CSMs in multiple geos). Align with and lead Business and Technical stakeholders, Account Success team, and internal partners around customer goals to ensure value is delivered through Signature. Maintain single point of customer accountability, building and sustaining strong, trusted relationships. Drive Customer Success Score metrics for customers; handle escalations and red/at-risk accounts. Minimum Requirements
9+ years of relevant industry experience in Customer Success, SaaS platform use or project leadership, Technology Consulting, and/or Solutions Architecture. Knowledge of Salesforce product and platform features, capabilities, and standard methodologies; good understanding of enterprise architecture principles. Strong consultative skills, curiosity, and proven results as a Trusted Advisor to drive business value. Executive-level interpersonal skills; ability to drive conversations at the C-Level and present with influence. Ability to facilitate difficult discussions and handle objections. Degree or equivalent experience required (experience evaluated based on strengths for the role, including leadership roles, military, volunteer work, etc.). Preferred Requirements
Experience with Salesforce Core Clouds and/or a competing platform. Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant). Knowledge of Salesforce products and how to deploy them; experience with enterprise-level customers. Additional Details
Note: This role is office-flexible, and the expectation is to be in office 3 days per week (Bellevue/Seattle, Chicago/Indianapolis, Atlanta). For New York-based roles, base salary ranges are $202,700 to $293,900; for Washington-based roles, $185,500 to $268,900; for California-based roles, $202,700 to $293,900; for Illinois-based roles, $185,500 to $268,900. Benefits and Equal Opportunity
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. The company provides benefits including time off, medical, dental, vision, mental health support, parental leave, life and disability insurance, 401(k), and employee stock purchase program. Details at the Salesforce benefits site. Salesforce will consider qualified applicants with arrest and conviction records per applicable fair chance laws where allowed. Posting statements and other corporate information are included in the original posting as required.
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