Datadog
Senior Technical Solutions Operations Engineer
We are seeking a Senior Technical Solutions Operations Engineer (Sr TSOE) on our Technical Solutions Operations (TSO) team to lead the configuration, optimization, and governance of the tech stack supporting Datadog’s Technical Solutions team members across the globe. This role combines deep hands‑on expertise with systems‑level thinking, process design, and automation to deliver impactful solutions for a highly technical, enterprise‑grade customer base.
Base pay range:
$110,000 - $161,500 per year.
Key Responsibilities:
Design, implement, monitor, and maintain scalable workflows, triggers, SLAs, and automations, using process mapping and root cause analysis to continuously reduce operational friction and improve business outcomes.
Collaborate with cross‑functional teams to integrate core platforms with internal systems (e.g., Zendesk, Jira, Salesforce, Slack, SSO, analytics platforms).
Contribute to the evaluation and deployment of AI‑powered tools (e.g., summarization, intelligent routing, and agent‑assist) that enhance agent productivity and customer experience.
Manage roles, groups, and permissions across a global user base, ensuring compliance with data privacy and security standards (e.g., SOC 2, GDPR).
Stay current on industry innovations to continuously improve our tech stack. Contribute to roadmap planning, evaluating new features, and leading system upgrades and change management.
Collaborate with vendor representatives to manage system escalations and influence product direction.
Work a hybrid model of 3-5 days in office per week.
Qualifications:
4–6+ years of hands‑on experience developing integrated solutions in Zendesk or Salesforce, using off‑the‑shelf and custom‑built components in a global, enterprise SaaS environment.
Solid technical background with an engineering degree in computer science or information systems.
Experienced in programming/scripting with any of the following: Python, JavaScript, Java.
Experience supporting or implementing AI/automation in a support context (e.g., triage, routing, deflection).
Strong understanding of API‑based integrations and automation platforms. Familiarity with middleware/integration tools and REST APIs.
Excellent analytical, communication, and documentation skills.
Experience with data analytics and reporting (e.g., Metabase, Tableau) is a plus.
Benefits and Growth:
Best‑in‑breed onboarding
Generous global benefits
Intra‑departmental mentor and buddy program for in‑house networking
New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
Continuous professional development, product training, and career pathing
An inclusive company culture, able to join our Community Guilds and Inclusion Talks
Equal Opportunity at Datadog:
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
Privacy and AI Guidelines:
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.
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Base pay range:
$110,000 - $161,500 per year.
Key Responsibilities:
Design, implement, monitor, and maintain scalable workflows, triggers, SLAs, and automations, using process mapping and root cause analysis to continuously reduce operational friction and improve business outcomes.
Collaborate with cross‑functional teams to integrate core platforms with internal systems (e.g., Zendesk, Jira, Salesforce, Slack, SSO, analytics platforms).
Contribute to the evaluation and deployment of AI‑powered tools (e.g., summarization, intelligent routing, and agent‑assist) that enhance agent productivity and customer experience.
Manage roles, groups, and permissions across a global user base, ensuring compliance with data privacy and security standards (e.g., SOC 2, GDPR).
Stay current on industry innovations to continuously improve our tech stack. Contribute to roadmap planning, evaluating new features, and leading system upgrades and change management.
Collaborate with vendor representatives to manage system escalations and influence product direction.
Work a hybrid model of 3-5 days in office per week.
Qualifications:
4–6+ years of hands‑on experience developing integrated solutions in Zendesk or Salesforce, using off‑the‑shelf and custom‑built components in a global, enterprise SaaS environment.
Solid technical background with an engineering degree in computer science or information systems.
Experienced in programming/scripting with any of the following: Python, JavaScript, Java.
Experience supporting or implementing AI/automation in a support context (e.g., triage, routing, deflection).
Strong understanding of API‑based integrations and automation platforms. Familiarity with middleware/integration tools and REST APIs.
Excellent analytical, communication, and documentation skills.
Experience with data analytics and reporting (e.g., Metabase, Tableau) is a plus.
Benefits and Growth:
Best‑in‑breed onboarding
Generous global benefits
Intra‑departmental mentor and buddy program for in‑house networking
New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
Continuous professional development, product training, and career pathing
An inclusive company culture, able to join our Community Guilds and Inclusion Talks
Equal Opportunity at Datadog:
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
Privacy and AI Guidelines:
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.
#J-18808-Ljbffr