(USA) Member Specialist

Position Summary: Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages. Provides member service by maintaining exit areas, reviewing member receipts, acknowledging the member, and identifying member needs, assisting members with purchasing decisions, assisting members with locating merchandise. Provides member service by maintaining self-checkout area, resolving member issues and concerns, promoting Sam's Club products and services, providing guidance and support to members regarding self-service technology, processing member purchases, assisting with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types, assisting members with transactions utilizing self-checkout area. Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures, maintaining paperwork logs and other required documentation, executing emergency response procedures, and ensuring compliance with company security and safety practices. Assists with the training of Member Frontline Service associates on company processes and procedures, teaching new technology and tool functionality, delivering new program rollout training, and providing continuous learning and process improvement opportunities. Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices. Respect the Individual: Embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, creates opportunities for all associates to thrive and perform, helps to attract the best talent. Respect the Individual: Works as a team, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence. Respect the Individual: Strengthens the team by helping, developing, and mentoring others, recognizes others' contributions and accomplishments. Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us. Act with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent. Serve our Customers and Members: Delivers results while putting the customer first. Serve our Customers and Members: Makes decisions based on reliable information, balances short and long-term priorities, and considers how own work impacts the team's ability to deliver on our purpose for all stakeholders. Strive for Excellence: Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience. Strive for Excellence: Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change. At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet! Benefits include: Health benefits: medical, vision, and dental coverage. Financial benefits: 401(k), stock purchase, and company-paid life insurance. Paid time off benefits: PTO, parental leave, family care leave, bereavement, jury duty, and voting. Other benefits: short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. The hourly wage range for this position is $17.00 to $24.00. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Minimum Qualifications:

Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications.

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