Relay
Overview
Relay is a cloud-based technology platform that helps frontline teams improve communications, increase employee safety, and improve their productivity. Relay helps frontline teams digitally transform their operations with modern tools that support actionable real-time data needed to track performance and improve operations. We’ve experienced tremendous growth in our 5 years as a B2B company, and continue to expand our Raleigh, NC based team. We’re hiring for an Enterprise CSM to join our Customer Success team to support our growth as we acquire new customers and move up market. Why Join Relay?
Make a Tangible Impact: Our platform directly enhances the lives of frontline workers, improving responsiveness to customers and overall efficiency. We’ve facilitated billions of messages and supported deskless workers. Be Part of a Winning Team: Relay is recognized as a leader in the field with awards including Inc. 5000, Deloitte 500, and NC Tech. Thrive in a World‑Class Environment: Our Raleigh campus offers a fitness center, outdoor sports courts, a cafeteria, and modern workspaces designed to foster collaboration and innovation. Embrace a Vibrant Culture: With 200+ team members, we foster a culture of empowerment and engagement where every employee is encouraged to do their best work. Invest in Your Future: Our comprehensive benefits package prioritizes work/life integration and supports personal and professional development. If you’re passionate about technology, driven to make a difference, and excited to join a company shaping the future of frontline work, we encourage you to explore opportunities at Relay! Please note this role will be based in our Raleigh, NC headquarters and you should be interested in working in person 3+ days per week. Primary Responsibilities
Manage the entire customer life cycle for enterprise accounts in North America and Latin America, including onboarding (training, account configuration, implementation), ongoing engagements to nurture the relationship, and ensuring continued value delivery and revenue retention. In partnership with Enterprise Sales, leverage learnings, relationships, and portfolio insights to identify targets for revenue growth. Build valuable relationships across multiple levels within a customer’s organization, supporting end users through executive leadership. Communicate regularly to understand each customer’s unique business needs, industry requirements, and Relay’s current and future applications. Advocate for rapid cross‑functional iteration (operations, product, engineering, leadership) to meet a wide range of customer needs. Lead the customer communication plan and coordinate internally to address highly complex or critical questions/issues, including fiscal year budget plans and outages. Serve as the subject matter expert on Relay product and services (device hardware, accessories, Relay App, Dash, Connectivity, and service plans). Monitor account performance and engagement to drive actions that deliver Relay’s value proposition. Understand competition and position Relay solutions to achieve revenue retention and expansion. Create custom assets as needed to support enterprise account requirements. Required Qualifications
Bachelor’s Degree (Business, Communications, or related field preferred). 3+ years in Customer Success Management and/or Account Management, with at least 2 years focused on strategic or enterprise customers. Self‑driven work ethic and strong organizational skills. Ability to handle ambiguous or challenging situations and drive to mutually agreeable outcomes. Excellent analytical and communication skills; ability to provide clear guidance via email, phone, online meetings, or in person. Proven track record of building and supporting relationships with all levels of seniority. Mix of business and technical acumen with ability to engage in discussions involving technology and business strategy. Ability to thrive in a startup environment and adapt to changing business needs. Ability to travel up to 40% of the time. Benefits & Culture
At Relay, our culture centers on Relayers getting LIT up in an environment that fosters learning, impact, and teamwork. Our benefits and perks help you integrate work into your life, focus on health, perform impactful work, grow, and invest in your future. 100% Paid Insurance (Health, Dental, Vision, Long/Short Term Disability, Life Insurance) for you and dependents Generous Paid Time Off 401(k) with Company Match Parental Leave and Family Support Wellness Perks, including an onsite fitness center and outdoor amenities Free Snacks and Fun Times Latest tech, standing desks, and the tools you need to succeed We operate a hybrid work model designed to balance in‑person collaboration with flexibility. Our Raleigh headquarters supports in‑person collaboration, with expectations for core onsite days on Mondays, Wednesdays, and Fridays. Onboarding typically requires in‑office presence, with leaders expected to be onsite to support their teams. Living our values means getting out to connect with customers at their sites or events, and enjoying our amenity‑rich space when you’re in the office. Apply for this job
* indicates a required field First Name * Last Name * Email * Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website How did you hear about this job? * Address * City * State/Province * Country * Are you willing to relocate? * Are you authorized to work in the United States for Relay? * Will you require immigration sponsorship now or in the future? * What is your desired salary? * When is your desired start date? * Are you able to work onsite in Raleigh 3x per week (Mondays, Wednesdays, Fridays) and onsite 5x per week during onboarding? *
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Relay is a cloud-based technology platform that helps frontline teams improve communications, increase employee safety, and improve their productivity. Relay helps frontline teams digitally transform their operations with modern tools that support actionable real-time data needed to track performance and improve operations. We’ve experienced tremendous growth in our 5 years as a B2B company, and continue to expand our Raleigh, NC based team. We’re hiring for an Enterprise CSM to join our Customer Success team to support our growth as we acquire new customers and move up market. Why Join Relay?
Make a Tangible Impact: Our platform directly enhances the lives of frontline workers, improving responsiveness to customers and overall efficiency. We’ve facilitated billions of messages and supported deskless workers. Be Part of a Winning Team: Relay is recognized as a leader in the field with awards including Inc. 5000, Deloitte 500, and NC Tech. Thrive in a World‑Class Environment: Our Raleigh campus offers a fitness center, outdoor sports courts, a cafeteria, and modern workspaces designed to foster collaboration and innovation. Embrace a Vibrant Culture: With 200+ team members, we foster a culture of empowerment and engagement where every employee is encouraged to do their best work. Invest in Your Future: Our comprehensive benefits package prioritizes work/life integration and supports personal and professional development. If you’re passionate about technology, driven to make a difference, and excited to join a company shaping the future of frontline work, we encourage you to explore opportunities at Relay! Please note this role will be based in our Raleigh, NC headquarters and you should be interested in working in person 3+ days per week. Primary Responsibilities
Manage the entire customer life cycle for enterprise accounts in North America and Latin America, including onboarding (training, account configuration, implementation), ongoing engagements to nurture the relationship, and ensuring continued value delivery and revenue retention. In partnership with Enterprise Sales, leverage learnings, relationships, and portfolio insights to identify targets for revenue growth. Build valuable relationships across multiple levels within a customer’s organization, supporting end users through executive leadership. Communicate regularly to understand each customer’s unique business needs, industry requirements, and Relay’s current and future applications. Advocate for rapid cross‑functional iteration (operations, product, engineering, leadership) to meet a wide range of customer needs. Lead the customer communication plan and coordinate internally to address highly complex or critical questions/issues, including fiscal year budget plans and outages. Serve as the subject matter expert on Relay product and services (device hardware, accessories, Relay App, Dash, Connectivity, and service plans). Monitor account performance and engagement to drive actions that deliver Relay’s value proposition. Understand competition and position Relay solutions to achieve revenue retention and expansion. Create custom assets as needed to support enterprise account requirements. Required Qualifications
Bachelor’s Degree (Business, Communications, or related field preferred). 3+ years in Customer Success Management and/or Account Management, with at least 2 years focused on strategic or enterprise customers. Self‑driven work ethic and strong organizational skills. Ability to handle ambiguous or challenging situations and drive to mutually agreeable outcomes. Excellent analytical and communication skills; ability to provide clear guidance via email, phone, online meetings, or in person. Proven track record of building and supporting relationships with all levels of seniority. Mix of business and technical acumen with ability to engage in discussions involving technology and business strategy. Ability to thrive in a startup environment and adapt to changing business needs. Ability to travel up to 40% of the time. Benefits & Culture
At Relay, our culture centers on Relayers getting LIT up in an environment that fosters learning, impact, and teamwork. Our benefits and perks help you integrate work into your life, focus on health, perform impactful work, grow, and invest in your future. 100% Paid Insurance (Health, Dental, Vision, Long/Short Term Disability, Life Insurance) for you and dependents Generous Paid Time Off 401(k) with Company Match Parental Leave and Family Support Wellness Perks, including an onsite fitness center and outdoor amenities Free Snacks and Fun Times Latest tech, standing desks, and the tools you need to succeed We operate a hybrid work model designed to balance in‑person collaboration with flexibility. Our Raleigh headquarters supports in‑person collaboration, with expectations for core onsite days on Mondays, Wednesdays, and Fridays. Onboarding typically requires in‑office presence, with leaders expected to be onsite to support their teams. Living our values means getting out to connect with customers at their sites or events, and enjoying our amenity‑rich space when you’re in the office. Apply for this job
* indicates a required field First Name * Last Name * Email * Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website How did you hear about this job? * Address * City * State/Province * Country * Are you willing to relocate? * Are you authorized to work in the United States for Relay? * Will you require immigration sponsorship now or in the future? * What is your desired salary? * When is your desired start date? * Are you able to work onsite in Raleigh 3x per week (Mondays, Wednesdays, Fridays) and onsite 5x per week during onboarding? *
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