Insulet Corporation
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Solution Lead NA CRM (Hybrid)
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Insulet Corporation The North American (NA) CRM Solution Lead is instrumental in driving the department’s strategic and tactical direction for Insulet’s NA Salesforce Platform from a functional design perspective. Working closely with the Digital Customer Experience Product Management team, the successful candidate will be a hands-on leader of the NA CRM functional architecture for key strategic processes. The role involves collaborating with business stakeholders to focus on process, design, user experience and requirements related to the Insulet Salesforce ecosystem, and building and evolving the NA CRM by delivering high quality solutions that align to Insulet’s strategic goals. The technology stack will primarily be maintained by the Dev Ops department, with the CRM team partnering closely with DevOps to maintain and improve the platform.
Responsibilities
Understand how the various business process stakeholders use Salesforce to deliver solutions that empower users by supporting current functionality of the Salesforce application.
Develop Salesforce implementation roadmaps for the Customer Experience stakeholders by leveraging analytics, user feedback, and industry data to drive feature decisions and CRM strategy.
Leverage the Lightning, Experience Cloud, and Health Cloud Platforms to design stronger, scalable solutions.
Influence business and technical grooming for requirements and manage the end solution by mapping functional requirements to Salesforce features and functionality.
Demonstrate expertise in LWC, Flows, UI configuration, managed packages, data models, business process automation and other custom functionality.
Evaluate Salesforce ecosystem tools and stay aligned with Salesforce product offerings to introduce capabilities that improve processes and cross-functional collaboration.
Coach and mentor the Digital Customer Experience team on solution positioning and delivery best practices.
Partner with the Architecture Review Board, CRM Center Of Excellence, and DevOps to manage the day-to-day running of the Salesforce.com platform.
Develop a 360-degree functional view of all CRM programs at Insulet.
Promote strong partnerships across the Digital Customer Experience organization and between IT and business stakeholders.
Collaborate on, maintain, and adhere to platform governance models.
Education And Experience
Bachelor’s Degree and/or equivalent combination of education and experience.
Salesforce.com certifications will influence the hiring team for this position.
At least 4 years of experience leading technical teams and people management.
At least 4 years’ experience in the Life Sciences industry, preferably with Pharma or Medical Devices.
Preferred experience with Salesforce Experience Cloud and Health Cloud.
Strong understanding of Salesforce.com capabilities and processes in regulated industries such as Medical Devices.
Skills/Competencies
Experience leading solutioning efforts for multiple initiatives simultaneously.
Ability to envision and communicate the solution and guide teams through implementation.
Strong team leadership in direct and matrix organizations.
Understanding of Life Sciences regulatory influences including GDPR (PII), GxP and Systems Validation.
Strong collaboration and negotiation skills with peers and senior leaders.
Familiarity with SAFe Agile framework and Atlassian tools (JIRA, Confluence).
Translate inter-departmental business requirements into actionable development tasks.
Leadership skills to organize a team, align with business leaders, and lead by example.
Excellent written and verbal communication, influencing, and negotiation skills.
Additional Information This position is eligible for hybrid working arrangements (requires on-site work from an Insulet office at least 3x/week; may work remotely other days).
The US base salary range for this full-time position is $148,200.00 - $222,300.00. Our salary ranges are determined by role, level, and location. Individual pay is determined by work location and factors such as job-related skills, experience, and education. Your Talent Acquisition Specialist can share more about the specific salary range for your location during the hiring process. Base salary does not include bonus, equity, or benefits.
Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. For more information, please visit insulet.com and omnipod.com.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
(Know Your Rights)
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Sales and Business Development
Industries: Medical Equipment Manufacturing
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Solution Lead NA CRM (Hybrid)
role at
Insulet Corporation The North American (NA) CRM Solution Lead is instrumental in driving the department’s strategic and tactical direction for Insulet’s NA Salesforce Platform from a functional design perspective. Working closely with the Digital Customer Experience Product Management team, the successful candidate will be a hands-on leader of the NA CRM functional architecture for key strategic processes. The role involves collaborating with business stakeholders to focus on process, design, user experience and requirements related to the Insulet Salesforce ecosystem, and building and evolving the NA CRM by delivering high quality solutions that align to Insulet’s strategic goals. The technology stack will primarily be maintained by the Dev Ops department, with the CRM team partnering closely with DevOps to maintain and improve the platform.
Responsibilities
Understand how the various business process stakeholders use Salesforce to deliver solutions that empower users by supporting current functionality of the Salesforce application.
Develop Salesforce implementation roadmaps for the Customer Experience stakeholders by leveraging analytics, user feedback, and industry data to drive feature decisions and CRM strategy.
Leverage the Lightning, Experience Cloud, and Health Cloud Platforms to design stronger, scalable solutions.
Influence business and technical grooming for requirements and manage the end solution by mapping functional requirements to Salesforce features and functionality.
Demonstrate expertise in LWC, Flows, UI configuration, managed packages, data models, business process automation and other custom functionality.
Evaluate Salesforce ecosystem tools and stay aligned with Salesforce product offerings to introduce capabilities that improve processes and cross-functional collaboration.
Coach and mentor the Digital Customer Experience team on solution positioning and delivery best practices.
Partner with the Architecture Review Board, CRM Center Of Excellence, and DevOps to manage the day-to-day running of the Salesforce.com platform.
Develop a 360-degree functional view of all CRM programs at Insulet.
Promote strong partnerships across the Digital Customer Experience organization and between IT and business stakeholders.
Collaborate on, maintain, and adhere to platform governance models.
Education And Experience
Bachelor’s Degree and/or equivalent combination of education and experience.
Salesforce.com certifications will influence the hiring team for this position.
At least 4 years of experience leading technical teams and people management.
At least 4 years’ experience in the Life Sciences industry, preferably with Pharma or Medical Devices.
Preferred experience with Salesforce Experience Cloud and Health Cloud.
Strong understanding of Salesforce.com capabilities and processes in regulated industries such as Medical Devices.
Skills/Competencies
Experience leading solutioning efforts for multiple initiatives simultaneously.
Ability to envision and communicate the solution and guide teams through implementation.
Strong team leadership in direct and matrix organizations.
Understanding of Life Sciences regulatory influences including GDPR (PII), GxP and Systems Validation.
Strong collaboration and negotiation skills with peers and senior leaders.
Familiarity with SAFe Agile framework and Atlassian tools (JIRA, Confluence).
Translate inter-departmental business requirements into actionable development tasks.
Leadership skills to organize a team, align with business leaders, and lead by example.
Excellent written and verbal communication, influencing, and negotiation skills.
Additional Information This position is eligible for hybrid working arrangements (requires on-site work from an Insulet office at least 3x/week; may work remotely other days).
The US base salary range for this full-time position is $148,200.00 - $222,300.00. Our salary ranges are determined by role, level, and location. Individual pay is determined by work location and factors such as job-related skills, experience, and education. Your Talent Acquisition Specialist can share more about the specific salary range for your location during the hiring process. Base salary does not include bonus, equity, or benefits.
Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. For more information, please visit insulet.com and omnipod.com.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
(Know Your Rights)
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Sales and Business Development
Industries: Medical Equipment Manufacturing
#J-18808-Ljbffr