TNDC
Job Title: Desk Clerk
Employment Status: Full-Time; Non-exempt
Pay Range: $22.00
Location: San Francisco, CA 94122
Schedule: Monday-Friday, 3:00 pm - 11:00 pm
Summary Under the direct supervision of the Assistant Manager or the General Manager, the Desk Clerk is responsible for screening visitors and monitoring activities at the front desk of TNDC properties. The desk clerk assists building management in maintaining site safety and provides ongoing administrative support.
Essential Duties
Screen all visitors to confirm they are the authorized guests of building residents.
Ensure visitors are escorted by tenants at all times.
Respond to emergencies as needed.
Maintain a complete and accurate confidential Building Log.
Fill out incident reports as necessary.
Report violations of the House Rules and Regulations and the Rental Agreement.
Participate in all required trainings, both online and in person.
Oversee front entry and lobby to ensure cleanliness and security; perform minor janitorial duties as needed.
Provide administrative support for the Assistant Manager: opening and time‑stamping mail and invoices, preparing check requests, preparing recertification packets, and filing.
Answer phones and operate the intercom system as needed.
Provide information to tenants, visitors, and applicants concerning Housing.
Other duties as assigned.
Qualifications Required Skills
Ability to work tactfully and under stress.
Competency in Microsoft Office Suite (Word, Excel, Outlook).
Ability to read, write, and communicate in English.
Ability to follow directions and work independently.
Willingness to be on‑call, with access to a phone.
Good judgment and common sense; ability to resolve conflicts professionally.
Honesty and dependability.
Sensitivity to a diverse, multi‑cultural low‑income population.
Ability to maintain confidentiality and demonstrate discretion concerning resident issues.
Strong customer service skills.
Physical Requirements
Coordinate eyes, hands, and fingers for typing, writing, reading, and similar tasks.
Exert physical effort involving moving around buildings, climbing stairs, moving from one area to another, or standing/sitting for periods of time.
Visual acuity necessary to inspect buildings and review documents.
Hearing acuity sufficient to use a telephone and communicate with residents and staff.
Environmental Adaptability
Work in an office environment and in and outside a variety of residential buildings as needed.
Work tactfully and under stress.
Mathematical Ability
Basic addition, subtraction, multiplication, and division as required per job duties.
Judgment and Situational Reasoning Ability
Use independent judgment in non‑routine situations, such as dealing with a disturbance.
Good judgment and common sense; ability to resolve conflicts professionally.
Language and Communication Ability
Communicate effectively with coworkers, staff at all levels, and residents, both verbally and in writing.
Understand changes in policy, methods, operations, etc. as they apply to the desk clerk position.
Respond appropriately in pressure situations; possess an even temperament and strong interpersonal and customer service skills.
Read, write, and communicate in English.
Minimum Requirements
High School Diploma or GED.
Good organizational, interpersonal, and communication skills.
Preferred Qualifications
Basic knowledge of Microsoft Office Suite.
Experience working in an affordable housing environment.
Experience/familiarity with the Tenderloin Neighborhood.
Experience in conflict resolution, crisis intervention, resident relations.
Proficiency in a language other than English (e.g., Spanish, Cantonese, Russian).
Tenderloin Neighborhood Development Corporation is an Equal Opportunity Employer.
In compliance with the San Francisco Fair Chance Ordinance (August 13, 2014), all qualified applicants with criminal histories will be considered for the position.
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Pay Range: $22.00
Location: San Francisco, CA 94122
Schedule: Monday-Friday, 3:00 pm - 11:00 pm
Summary Under the direct supervision of the Assistant Manager or the General Manager, the Desk Clerk is responsible for screening visitors and monitoring activities at the front desk of TNDC properties. The desk clerk assists building management in maintaining site safety and provides ongoing administrative support.
Essential Duties
Screen all visitors to confirm they are the authorized guests of building residents.
Ensure visitors are escorted by tenants at all times.
Respond to emergencies as needed.
Maintain a complete and accurate confidential Building Log.
Fill out incident reports as necessary.
Report violations of the House Rules and Regulations and the Rental Agreement.
Participate in all required trainings, both online and in person.
Oversee front entry and lobby to ensure cleanliness and security; perform minor janitorial duties as needed.
Provide administrative support for the Assistant Manager: opening and time‑stamping mail and invoices, preparing check requests, preparing recertification packets, and filing.
Answer phones and operate the intercom system as needed.
Provide information to tenants, visitors, and applicants concerning Housing.
Other duties as assigned.
Qualifications Required Skills
Ability to work tactfully and under stress.
Competency in Microsoft Office Suite (Word, Excel, Outlook).
Ability to read, write, and communicate in English.
Ability to follow directions and work independently.
Willingness to be on‑call, with access to a phone.
Good judgment and common sense; ability to resolve conflicts professionally.
Honesty and dependability.
Sensitivity to a diverse, multi‑cultural low‑income population.
Ability to maintain confidentiality and demonstrate discretion concerning resident issues.
Strong customer service skills.
Physical Requirements
Coordinate eyes, hands, and fingers for typing, writing, reading, and similar tasks.
Exert physical effort involving moving around buildings, climbing stairs, moving from one area to another, or standing/sitting for periods of time.
Visual acuity necessary to inspect buildings and review documents.
Hearing acuity sufficient to use a telephone and communicate with residents and staff.
Environmental Adaptability
Work in an office environment and in and outside a variety of residential buildings as needed.
Work tactfully and under stress.
Mathematical Ability
Basic addition, subtraction, multiplication, and division as required per job duties.
Judgment and Situational Reasoning Ability
Use independent judgment in non‑routine situations, such as dealing with a disturbance.
Good judgment and common sense; ability to resolve conflicts professionally.
Language and Communication Ability
Communicate effectively with coworkers, staff at all levels, and residents, both verbally and in writing.
Understand changes in policy, methods, operations, etc. as they apply to the desk clerk position.
Respond appropriately in pressure situations; possess an even temperament and strong interpersonal and customer service skills.
Read, write, and communicate in English.
Minimum Requirements
High School Diploma or GED.
Good organizational, interpersonal, and communication skills.
Preferred Qualifications
Basic knowledge of Microsoft Office Suite.
Experience working in an affordable housing environment.
Experience/familiarity with the Tenderloin Neighborhood.
Experience in conflict resolution, crisis intervention, resident relations.
Proficiency in a language other than English (e.g., Spanish, Cantonese, Russian).
Tenderloin Neighborhood Development Corporation is an Equal Opportunity Employer.
In compliance with the San Francisco Fair Chance Ordinance (August 13, 2014), all qualified applicants with criminal histories will be considered for the position.
#J-18808-Ljbffr