Vallen USA
Supervisor Cust Service - Integrated Supply
Vallen USA, Concord, North Carolina, United States, 28027
Supervisor Cust Service - Integrated Supply
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Supervisor Cust Service - Integrated Supply
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Vallen USA Why Join our Team? At Vallen, we embrace what makes us unique. We thrive on the diversity of our associates and the different ways each of us contributes to Vallen’s success. We pride ourselves on being an inclusive company that values the growth of our associates. When you join Vallen, you become part of our winning team. Our vast network of connections is here to help you transform your job into a career. Vallen is an industry leader in delivering flexible supply chain solutions while creating value for our customers, our supply partners, and our associates. Your Benefits at Vallen:
Medical, Dental, Vision Paid time off (vacation, holidays, sick days) 401K with discretionary company match - (US positions only) Employer-paid Basic Life for Employee, Spouse, and Dependents Employer-paid Short-Term and Long-Term Disability Health Care and Dependent Care Flexible Spending Accounts Vitality Wellness Program Employee Assistance Program Employee Resource Groups for networking and team building Tuition Reimbursement Program Employee Referral Program Safety Shoe and Safety Glasses reimbursement Employee Discounts through BenefitHub Advancement Opportunity Position Summary: Essential Job Duties and Responsibilities:
Associate Management
Carries out supervisory responsibilities under the organization's policies and applicable laws. Directly supervises associates including interviewing, hiring, and training employees; planning, assigning, and directing work. Appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems Develops associate's skills and encourages growth Provide training on required systems Provide training for product and all technical competency Develop/establish a motivating environment Develop and deploy succession planning Ensure compliance to variable pay plans Conduct annual performance of all direct reports
Performance
Sales
Assists with managing sales, margin, and production budgets and forecasts Assists with managing Inside Sales staff performance Assists with managing pricing matrices and approval of all overrides Provide monthly / quarterly performance reports Drive digital utilization
Service
Assists with resolving customer complaints immediately Assists with monitoring segment performance through working of daily, weekly, monthly required reports Assists with ensuring compliance to service KPI Goals
Working Capital
Assists with managing company assets appropriately Assists with managing inventory information flow to purchasing Assists with ensuring adequate and timely billing of customer orders Assists with ensuring timely resolution of Accounts Receivable disputes
Compliance
Assists with ensuring all compliance to all customer contracts Assists with ensuring adherence to all HNA pricing & Freight policies Assists with ensuring compliance to company SOP's and Internal Control Standards
Vallen Team
Work with Vallen Business Partners to implement strategic initiatives Enable cross-functional communication
Job Qualifications: Bachelor's degree (B. A.) from four-year College or university preferred; or three to five years inside sales and supervisory experience and/or training; or equivalent combination of education and experience Direct Reports -- 10 to 15 associates Inside Sales Gross Margin -- up to $20 million Total Sales Volume -- up to $100 million On-site / storeroom responsibility Ability to read and interpret documents such as training instructions, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. Ability to interface in a customer-responsive manner over the telephone and in person. Ability to handle difficult customer situations with diplomacy. Work Environment
(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.): The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Equal Opportunity Employer - Ethnically and Culturally Diverse/Females/Veterans/Disabled/Sexual Orientation/Gender Identity
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Join to apply for the
Supervisor Cust Service - Integrated Supply
role at
Vallen USA Why Join our Team? At Vallen, we embrace what makes us unique. We thrive on the diversity of our associates and the different ways each of us contributes to Vallen’s success. We pride ourselves on being an inclusive company that values the growth of our associates. When you join Vallen, you become part of our winning team. Our vast network of connections is here to help you transform your job into a career. Vallen is an industry leader in delivering flexible supply chain solutions while creating value for our customers, our supply partners, and our associates. Your Benefits at Vallen:
Medical, Dental, Vision Paid time off (vacation, holidays, sick days) 401K with discretionary company match - (US positions only) Employer-paid Basic Life for Employee, Spouse, and Dependents Employer-paid Short-Term and Long-Term Disability Health Care and Dependent Care Flexible Spending Accounts Vitality Wellness Program Employee Assistance Program Employee Resource Groups for networking and team building Tuition Reimbursement Program Employee Referral Program Safety Shoe and Safety Glasses reimbursement Employee Discounts through BenefitHub Advancement Opportunity Position Summary: Essential Job Duties and Responsibilities:
Associate Management
Carries out supervisory responsibilities under the organization's policies and applicable laws. Directly supervises associates including interviewing, hiring, and training employees; planning, assigning, and directing work. Appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems Develops associate's skills and encourages growth Provide training on required systems Provide training for product and all technical competency Develop/establish a motivating environment Develop and deploy succession planning Ensure compliance to variable pay plans Conduct annual performance of all direct reports
Performance
Sales
Assists with managing sales, margin, and production budgets and forecasts Assists with managing Inside Sales staff performance Assists with managing pricing matrices and approval of all overrides Provide monthly / quarterly performance reports Drive digital utilization
Service
Assists with resolving customer complaints immediately Assists with monitoring segment performance through working of daily, weekly, monthly required reports Assists with ensuring compliance to service KPI Goals
Working Capital
Assists with managing company assets appropriately Assists with managing inventory information flow to purchasing Assists with ensuring adequate and timely billing of customer orders Assists with ensuring timely resolution of Accounts Receivable disputes
Compliance
Assists with ensuring all compliance to all customer contracts Assists with ensuring adherence to all HNA pricing & Freight policies Assists with ensuring compliance to company SOP's and Internal Control Standards
Vallen Team
Work with Vallen Business Partners to implement strategic initiatives Enable cross-functional communication
Job Qualifications: Bachelor's degree (B. A.) from four-year College or university preferred; or three to five years inside sales and supervisory experience and/or training; or equivalent combination of education and experience Direct Reports -- 10 to 15 associates Inside Sales Gross Margin -- up to $20 million Total Sales Volume -- up to $100 million On-site / storeroom responsibility Ability to read and interpret documents such as training instructions, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. Ability to interface in a customer-responsive manner over the telephone and in person. Ability to handle difficult customer situations with diplomacy. Work Environment
(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.): The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Equal Opportunity Employer - Ethnically and Culturally Diverse/Females/Veterans/Disabled/Sexual Orientation/Gender Identity
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