Four Seasons Hotels and Resorts
Overnight Front Desk Supervisor
Four Seasons Hotels and Resorts, New York, New York, us, 10261
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.
About the location:
A Manhattan landmark on Billionaires' Row. Experience five‑star, New York hotel living in our modern‑deco landmark designed by famed architect I.M. Pei. Located on “Billionaires’ Row” at the city’s most prestigious address between Park Avenue and Madison Avenue, you’re just steps from Central Park and Madison Avenue shopping. Come and unwind in our sun‑filled suites (some of the largest in Manhattan), take in the unparalleled city and park views, and experience serenity and luxury high above Manhattan’s exhilarating whirlwind.
About The Role The Front Desk Supervisor is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. Supervises at the Front Desk. Directs staff that performs the following duties and will also perform these duties on own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
What You Bring
Minimum of 1 Year Front Office experience
Strong verbal and written communication skills
Excellent problem‑solving and relationship‑building skills
Excellent personal presentation
Previous experience in a related position
Knowledge of and ability to use Opera preferable
Multi‑lingual, a plus
What We Offer
Competitive salary and a comprehensive benefits package
Market‑leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary employee meals
Paid holidays, vacation, and sick days
Culinary, retail and wellness experiences at special rates
Schedule & Hours This is a full time, on‑site position requiring flexibility to work morning, afternoon, and overnight shifts.
Compensation $41.20/HR
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Equal Opportunity Statement Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Referrals increase your chances of interviewing at Four Seasons Hotels and Resorts by 2x
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Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.
About the location:
A Manhattan landmark on Billionaires' Row. Experience five‑star, New York hotel living in our modern‑deco landmark designed by famed architect I.M. Pei. Located on “Billionaires’ Row” at the city’s most prestigious address between Park Avenue and Madison Avenue, you’re just steps from Central Park and Madison Avenue shopping. Come and unwind in our sun‑filled suites (some of the largest in Manhattan), take in the unparalleled city and park views, and experience serenity and luxury high above Manhattan’s exhilarating whirlwind.
About The Role The Front Desk Supervisor is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. Supervises at the Front Desk. Directs staff that performs the following duties and will also perform these duties on own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
What You Bring
Minimum of 1 Year Front Office experience
Strong verbal and written communication skills
Excellent problem‑solving and relationship‑building skills
Excellent personal presentation
Previous experience in a related position
Knowledge of and ability to use Opera preferable
Multi‑lingual, a plus
What We Offer
Competitive salary and a comprehensive benefits package
Market‑leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary employee meals
Paid holidays, vacation, and sick days
Culinary, retail and wellness experiences at special rates
Schedule & Hours This is a full time, on‑site position requiring flexibility to work morning, afternoon, and overnight shifts.
Compensation $41.20/HR
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Equal Opportunity Statement Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Referrals increase your chances of interviewing at Four Seasons Hotels and Resorts by 2x
Get notified about new Front Desk Supervisor jobs in
New York, NY .
Front Desk Supervisor - InterContinental New York Barclay
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr