Chetola Resort & Conference Center
Sr. Manager, Short-term Rental Program
Chetola Resort & Conference Center, Blowing Rock, North Carolina, United States, 28605
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Sr. Manager, Short-term Rental Program
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Chetola Resort & Conference Center
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Overview Chetola Resort has offered guests a timeless mountain escape in the heart of the Blue Ridge Mountains for over 175 years. Serving as the gateway to beautiful Blowing Rock, North Carolina, it is a luxury haven where adventure meets tranquility. Chetola blends refined hospitality with immersive outdoor experiences—from Orvis‑endorsed fly fishing to award‑winning dining, spa indulgence, and family‑friendly recreation. Under new ownership, the resort is embracing an exciting new chapter rooted in thoughtful renewal, authentic elegance, and exceptional guest service.
What You’ll Do Program Strategy & Revenue Growth
Develop and execute strategies to grow the short‑term rental program through new owner acquisition, revenue optimization, and enhanced guest experience
Monitor key performance metrics including occupancy, ADR, RevPAR, and guest satisfaction
Collaborate with marketing and revenue teams to drive bookings and develop compelling packages and promotions
Conduct regular competitive analysis and adjust strategies based on market trends
Guest Experience & Property Standards
Ensure all short‑term rental properties meet Chetola brand standards for cleanliness, maintenance, furnishings, and amenities
Oversee quality control checks and coordinate property updates and preventive maintenance
Respond to guest inquiries, feedback, and escalated service concerns in a timely and professional manner
Partner with Housekeeping and Maintenance teams to align service levels and turnaround schedules
Owner Relations & Portfolio Management
Serve as the primary point of contact for property owners in the program, fostering trust and long‑term partnership
Prepare and present monthly performance reports to owners, including financial summaries and property updates
Manage homeowner contracts, fee structures, and compliance with local regulations
Conduct regular check‑ins and build customized strategies to help owners maximize ROI
Team Leadership & Cross‑functional Collaboration
Supervise and develop a small but growing team supporting rental operations and guest services
Coordinate with Front Desk, Reservations, Accounting, Housekeeping, and Maintenance to ensure seamless operations
Lead training and onboarding for team members and seasonal staff
Requirements About You
Experienced hospitality or property management professional with strong business acumen
Passionate about delivering five‑star guest experiences and building long‑term relationships
Detail‑oriented, self‑directed, and proactive in solving problems
Comfortable balancing operational, strategic, and relationship management responsibilities
Skilled communicator with the ability to collaborate across departments and with external stakeholders
Qualifications
5+ years of experience in short‑term rental management, hospitality operations, or real estate
Prior experience managing homeowner relations or property portfolios required
Familiarity with property management software and booking platforms (e.g., Airbnb, VRBO, etc.)
Excellent written and verbal communication skills
Strong leadership and organizational skills
Ability to work weekends, holidays, and evenings as needed based on guest and owner needs
Benefits
Competitive salary based on experience
Comprehensive benefits offered to full‑time eligible employees, including health, dental, vision, supplemental coverage, PTO, and on‑property perks
Chetola Resort is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
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Sr. Manager, Short-term Rental Program
role at
Chetola Resort & Conference Center
Get AI-powered advice on this job and more exclusive features.
Overview Chetola Resort has offered guests a timeless mountain escape in the heart of the Blue Ridge Mountains for over 175 years. Serving as the gateway to beautiful Blowing Rock, North Carolina, it is a luxury haven where adventure meets tranquility. Chetola blends refined hospitality with immersive outdoor experiences—from Orvis‑endorsed fly fishing to award‑winning dining, spa indulgence, and family‑friendly recreation. Under new ownership, the resort is embracing an exciting new chapter rooted in thoughtful renewal, authentic elegance, and exceptional guest service.
What You’ll Do Program Strategy & Revenue Growth
Develop and execute strategies to grow the short‑term rental program through new owner acquisition, revenue optimization, and enhanced guest experience
Monitor key performance metrics including occupancy, ADR, RevPAR, and guest satisfaction
Collaborate with marketing and revenue teams to drive bookings and develop compelling packages and promotions
Conduct regular competitive analysis and adjust strategies based on market trends
Guest Experience & Property Standards
Ensure all short‑term rental properties meet Chetola brand standards for cleanliness, maintenance, furnishings, and amenities
Oversee quality control checks and coordinate property updates and preventive maintenance
Respond to guest inquiries, feedback, and escalated service concerns in a timely and professional manner
Partner with Housekeeping and Maintenance teams to align service levels and turnaround schedules
Owner Relations & Portfolio Management
Serve as the primary point of contact for property owners in the program, fostering trust and long‑term partnership
Prepare and present monthly performance reports to owners, including financial summaries and property updates
Manage homeowner contracts, fee structures, and compliance with local regulations
Conduct regular check‑ins and build customized strategies to help owners maximize ROI
Team Leadership & Cross‑functional Collaboration
Supervise and develop a small but growing team supporting rental operations and guest services
Coordinate with Front Desk, Reservations, Accounting, Housekeeping, and Maintenance to ensure seamless operations
Lead training and onboarding for team members and seasonal staff
Requirements About You
Experienced hospitality or property management professional with strong business acumen
Passionate about delivering five‑star guest experiences and building long‑term relationships
Detail‑oriented, self‑directed, and proactive in solving problems
Comfortable balancing operational, strategic, and relationship management responsibilities
Skilled communicator with the ability to collaborate across departments and with external stakeholders
Qualifications
5+ years of experience in short‑term rental management, hospitality operations, or real estate
Prior experience managing homeowner relations or property portfolios required
Familiarity with property management software and booking platforms (e.g., Airbnb, VRBO, etc.)
Excellent written and verbal communication skills
Strong leadership and organizational skills
Ability to work weekends, holidays, and evenings as needed based on guest and owner needs
Benefits
Competitive salary based on experience
Comprehensive benefits offered to full‑time eligible employees, including health, dental, vision, supplemental coverage, PTO, and on‑property perks
Chetola Resort is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
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