Go Intellects Inc
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Service Desk Technician
role at
Go Intellects Inc 1 day ago Be among the first 25 applicants Join to apply for the
Service Desk Technician
role at
Go Intellects Inc Get AI-powered advice on this job and more exclusive features. Hybrid position - will be expected to report on-site*
Benefits:
Competitive salary
Job Description:
Short Description :
Hybrid position - will be expected to report on-site*
Complete Description :
The Service Desk Technician Level 2 provides technical support for customers who experience computer and software issues in the areas of standard Windows desktop applications as well as applications developed by the OCFO and its vendors. This position serves as the first point of contact for troubleshooting hardware and software problems.
Duties & Responsibilities:
Respond to service requests and service incidents reported by OCFO staff via phone, email, or web portal. Ensure information is accurately entered into the ticketing system and that all assigned tickets are tracked and managed to resolution within defined service level agreements. Ability to provide tier 1 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory. Ability to provide tier 1 support for iOS-based mobile devices, including common mobile-based applications such as email, Microsoft365, and authentication applications. Configure and deploy PCs, laptops, printers, mobile phones, tablets, and other desktop IT assets. Interact with network team and application development teams to restore services and/or identify and correct issues. Simulate or re-create user problems to resolve incidents. Recommend system modifications to reduce user problems and service incidents
Qualifications:
At least three (3) years of experience in the following:
Providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management; Providing help desk support for iOS devices, iOS-based applications, and iCloud account management; Configuring, imaging, and deploying Windows based laptops, printers, and desktop assets; Workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix.
Preferred Experience:
At least three (3) years of experience in the following:
Endpoint protection and management tools such as Cisco AMP, Absolute, or HP SureClick; IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix.
Technical Skills:
CompTIA A+ certification for technical support. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Go Intellects Inc by 2x Sign in to set job alerts for “Service Desk Technician” roles.
Washington, DC $60,000.00-$75,000.00 6 days ago Silver Spring, MD $58,000.00-$68,000.00 1 week ago Arlington, VA $58,000.00-$63,000.00 3 weeks ago Washington, DC $40,001.00-$80,000.00 3 days ago Service Desk Technician (Monday-Friday 7am-4pm)
Sterling, VA $46,000.00-$62,000.00 5 days ago Reston, VA $70,000.00-$85,000.00 1 month ago Help Desk Technician / Technical Engagement Network (TEN)
Service Desk Technician (Intermediate-Level)
Adelphi, MD $41,000.00-$69,000.00 1 day ago Service Desk Analyst I (2+ years exp.)- Fairfax County
Arlington, VA $62,000.00-$141,000.00 2 weeks ago Arlington, VA $62,000.00-$141,000.00 2 weeks ago Service Desk Technician (Associate-Level)
Adelphi, MD $34,000.00-$57,000.00 1 day ago Junior Help Desk Technician - All shifts available - Active Top Secret required
Silver Spring, MD $30.15-$47.15 18 hours ago Service Desk Analyst II ( 2+ years exp.)- Fairfax County
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Service Desk Technician
role at
Go Intellects Inc 1 day ago Be among the first 25 applicants Join to apply for the
Service Desk Technician
role at
Go Intellects Inc Get AI-powered advice on this job and more exclusive features. Hybrid position - will be expected to report on-site*
Benefits:
Competitive salary
Job Description:
Short Description :
Hybrid position - will be expected to report on-site*
Complete Description :
The Service Desk Technician Level 2 provides technical support for customers who experience computer and software issues in the areas of standard Windows desktop applications as well as applications developed by the OCFO and its vendors. This position serves as the first point of contact for troubleshooting hardware and software problems.
Duties & Responsibilities:
Respond to service requests and service incidents reported by OCFO staff via phone, email, or web portal. Ensure information is accurately entered into the ticketing system and that all assigned tickets are tracked and managed to resolution within defined service level agreements. Ability to provide tier 1 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory. Ability to provide tier 1 support for iOS-based mobile devices, including common mobile-based applications such as email, Microsoft365, and authentication applications. Configure and deploy PCs, laptops, printers, mobile phones, tablets, and other desktop IT assets. Interact with network team and application development teams to restore services and/or identify and correct issues. Simulate or re-create user problems to resolve incidents. Recommend system modifications to reduce user problems and service incidents
Qualifications:
At least three (3) years of experience in the following:
Providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management; Providing help desk support for iOS devices, iOS-based applications, and iCloud account management; Configuring, imaging, and deploying Windows based laptops, printers, and desktop assets; Workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix.
Preferred Experience:
At least three (3) years of experience in the following:
Endpoint protection and management tools such as Cisco AMP, Absolute, or HP SureClick; IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix.
Technical Skills:
CompTIA A+ certification for technical support. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Go Intellects Inc by 2x Sign in to set job alerts for “Service Desk Technician” roles.
Washington, DC $60,000.00-$75,000.00 6 days ago Silver Spring, MD $58,000.00-$68,000.00 1 week ago Arlington, VA $58,000.00-$63,000.00 3 weeks ago Washington, DC $40,001.00-$80,000.00 3 days ago Service Desk Technician (Monday-Friday 7am-4pm)
Sterling, VA $46,000.00-$62,000.00 5 days ago Reston, VA $70,000.00-$85,000.00 1 month ago Help Desk Technician / Technical Engagement Network (TEN)
Service Desk Technician (Intermediate-Level)
Adelphi, MD $41,000.00-$69,000.00 1 day ago Service Desk Analyst I (2+ years exp.)- Fairfax County
Arlington, VA $62,000.00-$141,000.00 2 weeks ago Arlington, VA $62,000.00-$141,000.00 2 weeks ago Service Desk Technician (Associate-Level)
Adelphi, MD $34,000.00-$57,000.00 1 day ago Junior Help Desk Technician - All shifts available - Active Top Secret required
Silver Spring, MD $30.15-$47.15 18 hours ago Service Desk Analyst II ( 2+ years exp.)- Fairfax County
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr