Default
This range is provided by Default. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $140,000.00/yr - $155,000.00/yr
About Default
Default is building the unified app and data layer for revenue teams, starting by vertically integrating the historically-fragmented revenue stack with a set of AI-native apps like agentic workflows, landing pages, scheduling, and much more.
Today, Default is used by thousands of users at hundreds of fast-growing companies like Justworks, Hex, 11x, Rogo, Bland, and many more. We're well-funded with 3+ years of runway, and are backed by firms like Craft Ventures, 8VC, Alt Capital, and BoxGroup as well as the angel investors who led product & revenue teams at companies like Notion, Airtable, Ramp, Figma, and many more.
Default is a
compound startup
. If you’re not familiar with this terminology, compound startups are big, ambitious bets on opportunities that span multiple point-solutions and business processes. Compound startups aim to solve the
entire
problem as opposed to just one piece of it. This is obviously a much harder kind of company to build, but if you do it right you’ll see all kinds of advantages emerge across both product, distribution, and culture.
Being a multi-product vendor also means customers will always find new ways to use your product, unlocking new use cases and product expansion opportunities for you as you build. At Default, customers typically start by using us to automate their complex inbound lead workflows with our scheduling, routing, and workflow apps alongside third-party enrichment data they can purchase through Default, and AI agents they can configure natively.
Our team and business are growing fast; we just moved into our third office in a year in Flatiron, and have grown revenue 4X since the start of 2025. We have several years of runway, tens of millions in funding, and are grateful to serve hundreds of customers, from small startups to large enterprises.
About The Role
We’re hiring a hybrid
Customer Success & Technical Account Manager
(CSxTAM) to drive outcomes for our growing customer base through a mix of onboarding, technical guidance, and strategic account growth. This role blends customer enablement with commercial ownership—ensuring customers realize platform value and expanding accounts through upsell and cross-sell opportunities.
Rather than managing a fixed portfolio right away, you’ll start in a
pooled customer model
, partnering with other CS Members and cross-functional teams to support the full customer journey. As we scale, you’ll transition into owning a book of business and driving retention, expansion, and advocacy at the account level.
This is a high-impact role designed for someone who thrives at the intersection of
technical context, customer relationships, and revenue growth
.
What You’ll Do
Support a
shared pool of customers
across onboarding, adoption, and expansion efforts in the near term.
Proactively schedule check-ins and strategic reviews to monitor health, identify friction points, and reinforce value.
Own and drive
expansion and upsell opportunities
, collaborating with sales where needed and using customer usage signals to initiate growth conversations.
Translate complex technical features into business value to help customers unlock more of the Default.com platform.
Contribute to internal playbooks, process improvements, and product feedback loops.
Help shape what success looks like for customers as we scale our CS function.
Qualifications
3–6 years in
Customer Success, Technical Account Management, or Solutions Consulting
at a B2B SaaS company.
Strong experience in
driving account growth
and leading commercial conversations based on product adoption and outcomes.
Comfort supporting both technical and non-technical stakeholders
Excellent organization and prioritization skills—especially in a pooled support model.
Bonus: Early-stage startup experience
Why You’ll Love Working at Default
High ownership from day one with a clear path to account ownership and revenue accountability.
Work alongside founders, engineers, and product to shape customer experience and influence roadmap decisions.
Customer-centric, results-driven culture with flexibility
Competitive salary + equity: if Default wins big, you should too.
Healthcare coverage: we cover 75% medical, 100% dental, 100% vision, and 100% life insurance coverage.
Flexible PTO
Monthly health & wellness stipend
Learning and development opportunities
The standard OTE range for this position is $140,000 - $155,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Salary is just one component of Default’s total compensation package for employees. Your total rewards package will include equity and top-notch benefits.
We are a diverse group, and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
Seniority level Mid-Senior level
Employment type Full-time
Industries Software Development
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Base pay range $140,000.00/yr - $155,000.00/yr
About Default
Default is building the unified app and data layer for revenue teams, starting by vertically integrating the historically-fragmented revenue stack with a set of AI-native apps like agentic workflows, landing pages, scheduling, and much more.
Today, Default is used by thousands of users at hundreds of fast-growing companies like Justworks, Hex, 11x, Rogo, Bland, and many more. We're well-funded with 3+ years of runway, and are backed by firms like Craft Ventures, 8VC, Alt Capital, and BoxGroup as well as the angel investors who led product & revenue teams at companies like Notion, Airtable, Ramp, Figma, and many more.
Default is a
compound startup
. If you’re not familiar with this terminology, compound startups are big, ambitious bets on opportunities that span multiple point-solutions and business processes. Compound startups aim to solve the
entire
problem as opposed to just one piece of it. This is obviously a much harder kind of company to build, but if you do it right you’ll see all kinds of advantages emerge across both product, distribution, and culture.
Being a multi-product vendor also means customers will always find new ways to use your product, unlocking new use cases and product expansion opportunities for you as you build. At Default, customers typically start by using us to automate their complex inbound lead workflows with our scheduling, routing, and workflow apps alongside third-party enrichment data they can purchase through Default, and AI agents they can configure natively.
Our team and business are growing fast; we just moved into our third office in a year in Flatiron, and have grown revenue 4X since the start of 2025. We have several years of runway, tens of millions in funding, and are grateful to serve hundreds of customers, from small startups to large enterprises.
About The Role
We’re hiring a hybrid
Customer Success & Technical Account Manager
(CSxTAM) to drive outcomes for our growing customer base through a mix of onboarding, technical guidance, and strategic account growth. This role blends customer enablement with commercial ownership—ensuring customers realize platform value and expanding accounts through upsell and cross-sell opportunities.
Rather than managing a fixed portfolio right away, you’ll start in a
pooled customer model
, partnering with other CS Members and cross-functional teams to support the full customer journey. As we scale, you’ll transition into owning a book of business and driving retention, expansion, and advocacy at the account level.
This is a high-impact role designed for someone who thrives at the intersection of
technical context, customer relationships, and revenue growth
.
What You’ll Do
Support a
shared pool of customers
across onboarding, adoption, and expansion efforts in the near term.
Proactively schedule check-ins and strategic reviews to monitor health, identify friction points, and reinforce value.
Own and drive
expansion and upsell opportunities
, collaborating with sales where needed and using customer usage signals to initiate growth conversations.
Translate complex technical features into business value to help customers unlock more of the Default.com platform.
Contribute to internal playbooks, process improvements, and product feedback loops.
Help shape what success looks like for customers as we scale our CS function.
Qualifications
3–6 years in
Customer Success, Technical Account Management, or Solutions Consulting
at a B2B SaaS company.
Strong experience in
driving account growth
and leading commercial conversations based on product adoption and outcomes.
Comfort supporting both technical and non-technical stakeholders
Excellent organization and prioritization skills—especially in a pooled support model.
Bonus: Early-stage startup experience
Why You’ll Love Working at Default
High ownership from day one with a clear path to account ownership and revenue accountability.
Work alongside founders, engineers, and product to shape customer experience and influence roadmap decisions.
Customer-centric, results-driven culture with flexibility
Competitive salary + equity: if Default wins big, you should too.
Healthcare coverage: we cover 75% medical, 100% dental, 100% vision, and 100% life insurance coverage.
Flexible PTO
Monthly health & wellness stipend
Learning and development opportunities
The standard OTE range for this position is $140,000 - $155,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Salary is just one component of Default’s total compensation package for employees. Your total rewards package will include equity and top-notch benefits.
We are a diverse group, and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
Seniority level Mid-Senior level
Employment type Full-time
Industries Software Development
#J-18808-Ljbffr