Centerra Group
Overview
Front Desk Rover will consist of experienced, trained and uniformed concierge personnel providing highly visible, reliable and professional concierge service. The position also includes security-related duties and responsibilities, including but not limited to monitoring and controlling access to the building and responding to emergencies in accordance with post orders and standard operating procedures. Pay Transparency/Compensation
Rate of Pay: $25.00/hr Responsibilities
Welcome and greet tenants, guests, visitors, vendors, contractors and all other parties entering the building Recognize and greet Client's senior management when they visit the building Register all guests, visitors, vendors and contractors at the front desk using the building's sign-in procedures and visitor management technology platforms Develop, maintain, and manage a vetted vendor list for the building, ensuring it is accurate and up-to-date, and manage vendor access to the building while onsite Manage lines during rush hours by registering parties entering the building using mobile devices Handling queries, complaints, and requests via phone, email and general correspondence Call tenants to notify them of guest arrivals and to verify authorized guests and visitors Assist any visitors to the building who do not have tenant contact information with finding the appropriate tenant contact person Communicate with tenants to assist with visitor access Issue permanent personnel badges and badges/passes for visitors, vendors and contractors to use while on the building's premises, in accordance with the governing security post orders and SOPs for the building Preprint and organize entry badges/passes for large group events Provide clear instructions for entry and ensure understanding of such instructions Help guests and visitors with bags and luggage Answer questions regarding the building, campus amenities and the surrounding neighborhood Collaborate with Client and vendor personnel for other functions (e.g. building engineers and janitorial personnel) to respond to tenant and visitor requests Monitor lobby cleanliness Set up and manage stations (e.g. stands, tables, chairs) for promotional activities in the lobby Manage mail, package, and food deliveries per building protocols Conduct customer experience huddles with Client's management personnel Enter work orders as authorized by Client's authorized representatives Provide additional related services as requested by Client Monitor and control access to the building Provide coverage between posts for breaks Maintain security awareness of the buildings' premises and immediately report any security concerns, suspicious behavior, crimes in progress, criminal activity, evidence of past criminal activity, or unusual or suspicious incidents Monitor building systems and alarms via real-time monitoring and, upon observing or becoming aware of an alarm or any other suspicious or criminal activity, make immediate notifications to Client's representatives Maintain a vigilant observe-and-report posture at all times while providing the Services, acting in accordance with building security procedures, including notifications, post orders, SOPs, and reporting requirements Promptly report to Client's representatives any building deficiencies and any health and safety or other hazards observed and/or reported during a shift (e.g., lights out, broken sprinklers or windows, leaks and vandalism) Provide immediate notification and management of workplace violence, bomb threats, and trespassing incidents, as directed in the post orders and SOPs for the Building In the event of an emergency (including manmade, accidental, and natural/environmental), act in accordance with the building's Emergency Action Plan (EAP), post orders and SOPs, as appropriate Qualifications
Must have one of the below experience requirements. A minimum of 1 yea Seniorities
Seniority level: Entry level Employment details
Employment type: Full-time Job function
Job function: Other Industries
Industries: Security and Investigations
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Front Desk Rover will consist of experienced, trained and uniformed concierge personnel providing highly visible, reliable and professional concierge service. The position also includes security-related duties and responsibilities, including but not limited to monitoring and controlling access to the building and responding to emergencies in accordance with post orders and standard operating procedures. Pay Transparency/Compensation
Rate of Pay: $25.00/hr Responsibilities
Welcome and greet tenants, guests, visitors, vendors, contractors and all other parties entering the building Recognize and greet Client's senior management when they visit the building Register all guests, visitors, vendors and contractors at the front desk using the building's sign-in procedures and visitor management technology platforms Develop, maintain, and manage a vetted vendor list for the building, ensuring it is accurate and up-to-date, and manage vendor access to the building while onsite Manage lines during rush hours by registering parties entering the building using mobile devices Handling queries, complaints, and requests via phone, email and general correspondence Call tenants to notify them of guest arrivals and to verify authorized guests and visitors Assist any visitors to the building who do not have tenant contact information with finding the appropriate tenant contact person Communicate with tenants to assist with visitor access Issue permanent personnel badges and badges/passes for visitors, vendors and contractors to use while on the building's premises, in accordance with the governing security post orders and SOPs for the building Preprint and organize entry badges/passes for large group events Provide clear instructions for entry and ensure understanding of such instructions Help guests and visitors with bags and luggage Answer questions regarding the building, campus amenities and the surrounding neighborhood Collaborate with Client and vendor personnel for other functions (e.g. building engineers and janitorial personnel) to respond to tenant and visitor requests Monitor lobby cleanliness Set up and manage stations (e.g. stands, tables, chairs) for promotional activities in the lobby Manage mail, package, and food deliveries per building protocols Conduct customer experience huddles with Client's management personnel Enter work orders as authorized by Client's authorized representatives Provide additional related services as requested by Client Monitor and control access to the building Provide coverage between posts for breaks Maintain security awareness of the buildings' premises and immediately report any security concerns, suspicious behavior, crimes in progress, criminal activity, evidence of past criminal activity, or unusual or suspicious incidents Monitor building systems and alarms via real-time monitoring and, upon observing or becoming aware of an alarm or any other suspicious or criminal activity, make immediate notifications to Client's representatives Maintain a vigilant observe-and-report posture at all times while providing the Services, acting in accordance with building security procedures, including notifications, post orders, SOPs, and reporting requirements Promptly report to Client's representatives any building deficiencies and any health and safety or other hazards observed and/or reported during a shift (e.g., lights out, broken sprinklers or windows, leaks and vandalism) Provide immediate notification and management of workplace violence, bomb threats, and trespassing incidents, as directed in the post orders and SOPs for the Building In the event of an emergency (including manmade, accidental, and natural/environmental), act in accordance with the building's Emergency Action Plan (EAP), post orders and SOPs, as appropriate Qualifications
Must have one of the below experience requirements. A minimum of 1 yea Seniorities
Seniority level: Entry level Employment details
Employment type: Full-time Job function
Job function: Other Industries
Industries: Security and Investigations
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