David's Bridal
At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category and cares for customers with one of the highest customer service scores in retail. We make dreams happen—apply today!
Alterations Specialists – Responsibilities
Welcome all customers with genuine, friendly enthusiasm over the phone, virtually, and in person; communicate clearly and concisely; adapt style to suit customers by problem solving and resolving conflict. Use all systems to manage customer flow to deliver a five-star customer experience. Maintain service levels by being Prepared, Welcoming, meeting needs, and supporting customers with operational tasks and emotional and practical needs. Provide an exceptional service experience to multiple customers at once and contribute to the store’s Five-Star Customer Service standard. Address customer concerns proactively with confidence; know when to escalate and partner with the leadership team. Explain how alterations can improve a dress for the event and promote alteration services and personalization options. Assist stylists in closing sales by advising on gown fit and customization. Maintain store standards to support a flawless shopping experience and comply with the Dress Code Policy. Escort alterations customers to and from appointments; ensure garments are altered, steamed, pressed, and inspected for quality before delivery. Respond promptly to customer questions with product and service information; build long-term relationships to meet customer satisfaction and loyalty. Maintain inventory management, process special orders, and ensure first-quality standards for all merchandise. Ensure alteration pricing complies with company standards; manage all alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards. Resolve customer service issues swiftly and in line with company guidelines; support all cash wrap behaviors and process transactions accurately. Keep alterations room clean and organized; perform duties assigned by store management. Qualifications
High school diploma or equivalent 1-2 years of retail experience in apparel or a specialty store environment Prior sewing experience required, preferably in bridal and/or special occasion production Prior experience with computerized POS is a plus Part-time Benefits Include
Rewarding environment and competitive pay Team bonus Dayforce Wallet – Get Paid Early Generous team member discount after first pay period Vision care Supplements: Critical Illness, Hospital Indemnity, and Accidental Injury 401(k) program Discounts for identity protection, home and auto insurance, mobile services Legal benefits (MetLife Hyatt Legal Plans) Pet insurance Physical Demands
Occasionally stand, walk, and sit for extended periods; reach for tools; climb stairs; bend, twist, and move around the store Manual dexterity for POS terminals, counting money, steaming garments, operating computers and phones Ability to sew and perform fittings to David’s Bridal standards; lift up to 10 pounds Visual acuity to read and use computers and devices for long periods Education & Credentials
High school diploma or equivalent 1-2 years of retail experience in apparel or a specialty store environment Prior sewing experience required, preferably in bridal and/or special occasion production Experience with computerized POS is a plus Equal Opportunity & Company Culture
Our mission is to embrace Diversity, Equity, and Inclusion. We celebrate all forms of diversity and strive to build a workforce representative of our customers. We encourage applications from all qualified candidates and will accommodate persons with disabilities. If you need accommodation during the application process, contact Human Resources at humanresources@dbi.com or 610.943.5048. Disclaimer: This job description highlights the general nature and level of work; it is not a comprehensive description of all duties and responsibilities. The starting pay rate varies by position, location, training, and experience; base pay ranges shown are specific to the state the role is posted in and may not apply elsewhere.
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Welcome all customers with genuine, friendly enthusiasm over the phone, virtually, and in person; communicate clearly and concisely; adapt style to suit customers by problem solving and resolving conflict. Use all systems to manage customer flow to deliver a five-star customer experience. Maintain service levels by being Prepared, Welcoming, meeting needs, and supporting customers with operational tasks and emotional and practical needs. Provide an exceptional service experience to multiple customers at once and contribute to the store’s Five-Star Customer Service standard. Address customer concerns proactively with confidence; know when to escalate and partner with the leadership team. Explain how alterations can improve a dress for the event and promote alteration services and personalization options. Assist stylists in closing sales by advising on gown fit and customization. Maintain store standards to support a flawless shopping experience and comply with the Dress Code Policy. Escort alterations customers to and from appointments; ensure garments are altered, steamed, pressed, and inspected for quality before delivery. Respond promptly to customer questions with product and service information; build long-term relationships to meet customer satisfaction and loyalty. Maintain inventory management, process special orders, and ensure first-quality standards for all merchandise. Ensure alteration pricing complies with company standards; manage all alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards. Resolve customer service issues swiftly and in line with company guidelines; support all cash wrap behaviors and process transactions accurately. Keep alterations room clean and organized; perform duties assigned by store management. Qualifications
High school diploma or equivalent 1-2 years of retail experience in apparel or a specialty store environment Prior sewing experience required, preferably in bridal and/or special occasion production Prior experience with computerized POS is a plus Part-time Benefits Include
Rewarding environment and competitive pay Team bonus Dayforce Wallet – Get Paid Early Generous team member discount after first pay period Vision care Supplements: Critical Illness, Hospital Indemnity, and Accidental Injury 401(k) program Discounts for identity protection, home and auto insurance, mobile services Legal benefits (MetLife Hyatt Legal Plans) Pet insurance Physical Demands
Occasionally stand, walk, and sit for extended periods; reach for tools; climb stairs; bend, twist, and move around the store Manual dexterity for POS terminals, counting money, steaming garments, operating computers and phones Ability to sew and perform fittings to David’s Bridal standards; lift up to 10 pounds Visual acuity to read and use computers and devices for long periods Education & Credentials
High school diploma or equivalent 1-2 years of retail experience in apparel or a specialty store environment Prior sewing experience required, preferably in bridal and/or special occasion production Experience with computerized POS is a plus Equal Opportunity & Company Culture
Our mission is to embrace Diversity, Equity, and Inclusion. We celebrate all forms of diversity and strive to build a workforce representative of our customers. We encourage applications from all qualified candidates and will accommodate persons with disabilities. If you need accommodation during the application process, contact Human Resources at humanresources@dbi.com or 610.943.5048. Disclaimer: This job description highlights the general nature and level of work; it is not a comprehensive description of all duties and responsibilities. The starting pay rate varies by position, location, training, and experience; base pay ranges shown are specific to the state the role is posted in and may not apply elsewhere.
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