Pendo.io
Team Description
Pendo’s platform helps Product teams to understand how their product is being used, and to use that understanding to drive more engaged customers. As a Sales Engineer at Pendo you’ll play a critical part in our customers’ - and Pendo’s - Success!
Our Sales Engineers are responsible for all technical, solution, and competitive aspects for the Pendo sales cycle. You will work with Account Executives in our US Commercial segment, convincing executives of the technical merits of the software solution. The SE will work in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Account Executives and their prospects. The SE will take ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers.
Role Responsibilities
Sell the product!
Be the expert that articulates Pendo capabilities in the context of customer needs and value
Manage and lead proof of concept evaluations
Interact directly with prospects to address any technical questions and represent the technical expertise of Pendo’s Engineering and Success teams
Provide training for demonstrating existing and new features
Contribute reusable assets such as demo sites and scripts, competitive material, and Proof of Concept (POC) assets
Perform Pendo installations, build and troubleshoot Pendo Guides
Track and raise feature requests
Provide feedback to product, engineering and marketing teams at Pendo based on market need
Minimum Qualifications
Minimum of two (2) years of PreSales experience
Bachelor’s degree and/or coding academy in a related field
Excellent interpersonal, communication, persuasion, presentation and writing skills
Experience scoping, managing and executing customer pilots, projects, and/or Proof of Concepts
Hands‑on experience with client‑side web technologies (HTML/CSS/Javascript) and troubleshooting techniques, or similar experience with mobile technologies
Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution
Superior solution scoping abilities, using our existing solution and influencing new product development
Must be willing to work in a fast paced environment with multiple roles
Passion, people skills and ability to collaborate with a team of sales professionals you support
Preferred Qualifications
In‑depth knowledge of Product Management as an industry
Experience working in Saas
EEOC We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.
Accessibility Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Compensation Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide. The expected salary range for this role to be performed in Raleigh, NC is $124,000 - $155,000 OTE. Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.
Seniority level Entry level
Employment type Full‑time
Job function Sales and Business Development
Industries Software Development
Referrals increase your chances of interviewing at Pendo.io by 2x
Get notified about new Sales Engineer jobs in Raleigh, NC.
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Our Sales Engineers are responsible for all technical, solution, and competitive aspects for the Pendo sales cycle. You will work with Account Executives in our US Commercial segment, convincing executives of the technical merits of the software solution. The SE will work in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Account Executives and their prospects. The SE will take ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers.
Role Responsibilities
Sell the product!
Be the expert that articulates Pendo capabilities in the context of customer needs and value
Manage and lead proof of concept evaluations
Interact directly with prospects to address any technical questions and represent the technical expertise of Pendo’s Engineering and Success teams
Provide training for demonstrating existing and new features
Contribute reusable assets such as demo sites and scripts, competitive material, and Proof of Concept (POC) assets
Perform Pendo installations, build and troubleshoot Pendo Guides
Track and raise feature requests
Provide feedback to product, engineering and marketing teams at Pendo based on market need
Minimum Qualifications
Minimum of two (2) years of PreSales experience
Bachelor’s degree and/or coding academy in a related field
Excellent interpersonal, communication, persuasion, presentation and writing skills
Experience scoping, managing and executing customer pilots, projects, and/or Proof of Concepts
Hands‑on experience with client‑side web technologies (HTML/CSS/Javascript) and troubleshooting techniques, or similar experience with mobile technologies
Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution
Superior solution scoping abilities, using our existing solution and influencing new product development
Must be willing to work in a fast paced environment with multiple roles
Passion, people skills and ability to collaborate with a team of sales professionals you support
Preferred Qualifications
In‑depth knowledge of Product Management as an industry
Experience working in Saas
EEOC We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.
Accessibility Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Compensation Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide. The expected salary range for this role to be performed in Raleigh, NC is $124,000 - $155,000 OTE. Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.
Seniority level Entry level
Employment type Full‑time
Job function Sales and Business Development
Industries Software Development
Referrals increase your chances of interviewing at Pendo.io by 2x
Get notified about new Sales Engineer jobs in Raleigh, NC.
#J-18808-Ljbffr