Pigment
Customer Success Manager, EPM - San Francisco or New York
Pigment, New York, New York, us, 10261
Customer Success Manager, EPM - San Francisco or New York
Join to apply for the Customer Success Manager, EPM - San Francisco or New York role at Pigment
Overview As a Customer Success Manager (CSM), you’ll ensure our customers achieve a high level of adoption and business value from using Pigment, with a specific focus on supporting a book of high-value Enterprise accounts. You will play a crucial role in developing a trusted advisor relationship with customer executive sponsors while establishing measurable goals & KPIs for your accounts and driving a plan to completion.
Responsibilities
Manage customer implementations of Pigment, ensuring that customers understand the platform\'s value and attain a high level of adoption
Navigate through multiple departments within an organization to expand use cases and the business value of Pigment
Deliver awe-inspiring presentations and trainings; provide recommendations on insightful best practices, and structure creative solutions to optimize engagement
Lead the development of the Pigment community through thought leadership, events, and developing best practices
Develop deep product expertise and creativity, working closely with our product team on the product vision and roadmap
Minimum Requirements
BA/BS degree required, MBA or other relevant advanced degree preferred
3 years of experience in customer success, account management or a similar role within a software/SaaS company
You have a proven track record of effectively managing a high-volume of Enterprise-level accounts; driving customer adoption, satisfaction, renewals, and expansion
Preferred Qualifications
5 years of experience in account management, sales, or professional services at a software/SaaS company
Proven track record of building strong C-level executive relationships and demonstrating a deep sense of empathy and dedication
Experience preparing and delivering presentations targeted to a senior audience
Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
Experience deploying SaaS platforms across enterprise organizations and driving long-term engagement
Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment
What we offer
Competitive compensation package, Salary Range: $150,000 - 165,000 OTE
Generous time off and parental leave policies
Brand new offices at the heart of major cities including New York, Toronto, Paris, and London
High-end equipment (based on stock/availability) to do your work in the best conditions
How we work
Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet
Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community
Go for it: We are biased toward action. Every action leads to learning and these learnings get us one step closer to our mission
Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment
Note:
We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully prior to formal employment contracts being signed, with candidate consent, and information will be treated confidentially.
Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice.
We do not post additional geographic salary placeholders or extraneous job listings in this description.
Seniority level Not Applicable
Employment type Full-time
Job function Other
Industries Software Development
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Overview As a Customer Success Manager (CSM), you’ll ensure our customers achieve a high level of adoption and business value from using Pigment, with a specific focus on supporting a book of high-value Enterprise accounts. You will play a crucial role in developing a trusted advisor relationship with customer executive sponsors while establishing measurable goals & KPIs for your accounts and driving a plan to completion.
Responsibilities
Manage customer implementations of Pigment, ensuring that customers understand the platform\'s value and attain a high level of adoption
Navigate through multiple departments within an organization to expand use cases and the business value of Pigment
Deliver awe-inspiring presentations and trainings; provide recommendations on insightful best practices, and structure creative solutions to optimize engagement
Lead the development of the Pigment community through thought leadership, events, and developing best practices
Develop deep product expertise and creativity, working closely with our product team on the product vision and roadmap
Minimum Requirements
BA/BS degree required, MBA or other relevant advanced degree preferred
3 years of experience in customer success, account management or a similar role within a software/SaaS company
You have a proven track record of effectively managing a high-volume of Enterprise-level accounts; driving customer adoption, satisfaction, renewals, and expansion
Preferred Qualifications
5 years of experience in account management, sales, or professional services at a software/SaaS company
Proven track record of building strong C-level executive relationships and demonstrating a deep sense of empathy and dedication
Experience preparing and delivering presentations targeted to a senior audience
Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
Experience deploying SaaS platforms across enterprise organizations and driving long-term engagement
Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment
What we offer
Competitive compensation package, Salary Range: $150,000 - 165,000 OTE
Generous time off and parental leave policies
Brand new offices at the heart of major cities including New York, Toronto, Paris, and London
High-end equipment (based on stock/availability) to do your work in the best conditions
How we work
Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet
Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community
Go for it: We are biased toward action. Every action leads to learning and these learnings get us one step closer to our mission
Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment
Note:
We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully prior to formal employment contracts being signed, with candidate consent, and information will be treated confidentially.
Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice.
We do not post additional geographic salary placeholders or extraneous job listings in this description.
Seniority level Not Applicable
Employment type Full-time
Job function Other
Industries Software Development
#J-18808-Ljbffr