AlertMedia
Overview
At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity. Our values, which reflect our view on what’s important and what’s right, include: We’re humans not robots Customers always come first We work better together Simplicity is our strength Our reputation is priceless Hard work pays off As one of the fastest growing SaaS start-up companies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand.
What you’ll do
Build strong relationships with our customers
Identify, measure, and execute against customers’ positive business outcomes to cultivate more realized value for your customers
Evaluate risk management for each customer and proactively strive for value propositions and utilize best practices to drive retention
Align with the Customer Success organization and Account Management Team to support initiatives to grow and expand existing accounts through adoption, cross-sell, and upsell opportunities
Manage a series of personal and automated touchpoints to drive ongoing customer experiences
Conduct effective Quarterly Business Reviews to highlight the customer’s realized value and communicate recommendations and new features
Consult with customers to determine the best data automation option for their needs and support configurations for matrixed organizations
Respond to all customer inquiries in a thoughtful and timely manner
Keep track of new product developments and strategically inform/train customers on them
Communicate desired software requirements to the product management team in a cross-functional feedback loop
Effectively track all customer communication in Gainsight
Diligently manage Gainsight and Salesforce data to effectively manage your book of business
Contribute to AlertMedia’s culture, values, and vision for the future
What you bring to the role
3-5 years’ experience as a Customer Success Manager
Experience with Excel required
Experience with Salesforce highly preferred & Gainsight (a plus)
Desire to work with demanding, multi-national customers
Established CSM who is self-motivated and customer-focused
Outstanding verbal and written communication skills
Strong listening skills with the ability to work with a variety of customer profiles
Excellent project management skills with proven ability to prioritize
Strong analytical, negotiation, and creative problem-solving skills
Proven ability to work with all members of our team (business development, software development, and product management)
The desire and ability to learn and be coached
This is an in-office, hybrid position (2 days a week) in our downtown Austin, Texas headquarters
Why you’ll love working at AlertMedia
Competitive base salary + Company-wide bonus program
Generous and flexible time and parental leave policies
Health benefits - Medical, Dental, Vision and Life Insurance 100% paid for employees
401K with a generous company match
Amazing rewards and incentives – we love celebrating each other
Commitment to community service with opportunities to give back
A Best Places to Work company 9 years in a row and numerous other awards
Access to a brand new downtown office with 360 views of Austin, high-tech building gym, and nearby running trails
Ongoing career development opportunities with our Learning and Development team
About AlertMedia AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including DHL, JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.
We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary and will not be considered in the hiring process or thereafter. Any information you provide will be kept confidential.
Disability Status is collected in accordance with applicable laws. This information is used to measure the effectiveness of equal employment opportunity programs. Participation is voluntary.
This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.
AlertMedia does not currently sponsor applicants for work visas.
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At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity. Our values, which reflect our view on what’s important and what’s right, include: We’re humans not robots Customers always come first We work better together Simplicity is our strength Our reputation is priceless Hard work pays off As one of the fastest growing SaaS start-up companies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand.
What you’ll do
Build strong relationships with our customers
Identify, measure, and execute against customers’ positive business outcomes to cultivate more realized value for your customers
Evaluate risk management for each customer and proactively strive for value propositions and utilize best practices to drive retention
Align with the Customer Success organization and Account Management Team to support initiatives to grow and expand existing accounts through adoption, cross-sell, and upsell opportunities
Manage a series of personal and automated touchpoints to drive ongoing customer experiences
Conduct effective Quarterly Business Reviews to highlight the customer’s realized value and communicate recommendations and new features
Consult with customers to determine the best data automation option for their needs and support configurations for matrixed organizations
Respond to all customer inquiries in a thoughtful and timely manner
Keep track of new product developments and strategically inform/train customers on them
Communicate desired software requirements to the product management team in a cross-functional feedback loop
Effectively track all customer communication in Gainsight
Diligently manage Gainsight and Salesforce data to effectively manage your book of business
Contribute to AlertMedia’s culture, values, and vision for the future
What you bring to the role
3-5 years’ experience as a Customer Success Manager
Experience with Excel required
Experience with Salesforce highly preferred & Gainsight (a plus)
Desire to work with demanding, multi-national customers
Established CSM who is self-motivated and customer-focused
Outstanding verbal and written communication skills
Strong listening skills with the ability to work with a variety of customer profiles
Excellent project management skills with proven ability to prioritize
Strong analytical, negotiation, and creative problem-solving skills
Proven ability to work with all members of our team (business development, software development, and product management)
The desire and ability to learn and be coached
This is an in-office, hybrid position (2 days a week) in our downtown Austin, Texas headquarters
Why you’ll love working at AlertMedia
Competitive base salary + Company-wide bonus program
Generous and flexible time and parental leave policies
Health benefits - Medical, Dental, Vision and Life Insurance 100% paid for employees
401K with a generous company match
Amazing rewards and incentives – we love celebrating each other
Commitment to community service with opportunities to give back
A Best Places to Work company 9 years in a row and numerous other awards
Access to a brand new downtown office with 360 views of Austin, high-tech building gym, and nearby running trails
Ongoing career development opportunities with our Learning and Development team
About AlertMedia AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including DHL, JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.
We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary and will not be considered in the hiring process or thereafter. Any information you provide will be kept confidential.
Disability Status is collected in accordance with applicable laws. This information is used to measure the effectiveness of equal employment opportunity programs. Participation is voluntary.
This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.
AlertMedia does not currently sponsor applicants for work visas.
#J-18808-Ljbffr