Floor & Decor
Pro Services Specialist
- Floor & Decor
Purpose Floor & Decor strives to be the one-stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space. This position focuses on building relationships with our PRO customers, earning their trust, and helping grow their business. It reports to the PRO Services Manager and supports the execution of Floor & Decor's PRO priorities.
Pay Range $15.50 - $20.90 hourly
Minimum Eligibility Requirements
High School diploma or equivalent. Associate Degree or higher is a plus.
1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
Strong written and verbal communication skills.
Experience with Salesforce / CRM software is a plus.
Bilingual in Spanish or the dominant language in the store trade area is a plus.
Essential Job Functions
Execute the PRO Services Blueprint to create a world class experience for our PRO customers.
Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
Collaborate with the Store Team to identify PROs in our Store.
Maintain extensive knowledge about Floor & Decor products.
Train and support the Store Team on our selling process.
Understand our PRO business to educate our PRO customers and expand their participation.
Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
Coordinate and assist with PRO Customers in-store activities.
Collaborate in all store initiatives.
Demonstrate ability to make effective program and benefit presentations.
Must possess excellent customer service skills and be results oriented.
Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
Ability to multi-task, meet deadlines, and work in a fast-paced environment.
On occasion, travel to customer and PRO job sites with the Pro Services Manager to present F&D’s benefits and capabilities.
Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.
Working Conditions (travel & environment)
May require travel up to 20%.
Occasional exposure to a warehouse environment and moving vehicles; noise level typically moderate to noisy.
Medium work – Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
Often required to use hands and fingers, handle or feel. Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
Equal Employment Opportunity Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Store Hours Monday - Friday 7:00 AM - 8:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM
Pickup Hours Monday - Friday 7:00 AM - 7:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM
Benefits & Rewards
Bonus opportunities at every level
Career advancement opportunities
Relocation opportunities across the country
401k with discretionary company match
Employee Stock Purchase Plan
Referral Bonus Program
A personal holiday and Volunteer Time Off program
Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)
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- Floor & Decor
Purpose Floor & Decor strives to be the one-stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space. This position focuses on building relationships with our PRO customers, earning their trust, and helping grow their business. It reports to the PRO Services Manager and supports the execution of Floor & Decor's PRO priorities.
Pay Range $15.50 - $20.90 hourly
Minimum Eligibility Requirements
High School diploma or equivalent. Associate Degree or higher is a plus.
1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
Strong written and verbal communication skills.
Experience with Salesforce / CRM software is a plus.
Bilingual in Spanish or the dominant language in the store trade area is a plus.
Essential Job Functions
Execute the PRO Services Blueprint to create a world class experience for our PRO customers.
Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
Collaborate with the Store Team to identify PROs in our Store.
Maintain extensive knowledge about Floor & Decor products.
Train and support the Store Team on our selling process.
Understand our PRO business to educate our PRO customers and expand their participation.
Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
Coordinate and assist with PRO Customers in-store activities.
Collaborate in all store initiatives.
Demonstrate ability to make effective program and benefit presentations.
Must possess excellent customer service skills and be results oriented.
Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
Ability to multi-task, meet deadlines, and work in a fast-paced environment.
On occasion, travel to customer and PRO job sites with the Pro Services Manager to present F&D’s benefits and capabilities.
Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.
Working Conditions (travel & environment)
May require travel up to 20%.
Occasional exposure to a warehouse environment and moving vehicles; noise level typically moderate to noisy.
Medium work – Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
Often required to use hands and fingers, handle or feel. Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
Equal Employment Opportunity Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Store Hours Monday - Friday 7:00 AM - 8:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM
Pickup Hours Monday - Friday 7:00 AM - 7:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM
Benefits & Rewards
Bonus opportunities at every level
Career advancement opportunities
Relocation opportunities across the country
401k with discretionary company match
Employee Stock Purchase Plan
Referral Bonus Program
A personal holiday and Volunteer Time Off program
Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)
#J-18808-Ljbffr