CommonSpirit Health
Franciscan Medical Group, part of Virginia Mason Franciscan Health, is seeking a full‑time Patient Access Representative for the fast‑paced Franciscan Urgent Care Clinic in Burien, WA. The role offers growth opportunities, free parking, and no nights, weekends or holidays.
Overview The Patient Access Representative performs general administrative support duties associated with the patient intake process for FMG outpatient clinics. The incumbent interacts with patients directly at the front desk and/or over the phone to perform follow‑up activities.
Responsibilities
Registers and checks patients in/out.
Handles and reconciles payments.
Continually monitors and reconciles issues prior to patient visits.
Processes referral orders and/or pre‑authorizations.
Coordinates appointments and ancillary services.
Responds to patient questions regarding routine billing and insurance matters.
Coordinates patient instructional/education activities.
Qualifications
One year of customer service work experience is required; two years preferred.
Healthcare or call center experience preferred.
Strong customer service skills; ability to offer solutions and options.
Knowledge of medical terminology, insurance authorization/billing requirements and confidentiality practices.
Excellent communication and problem‑solving skills.
Where You’ll Work Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare across the Puget Sound region. The organization offers a full spectrum of health care services, from routine wellness to complex disease management. When you join, you become part of a team that delivers top‑quality, professional healthcare in modern, well‑equipped facilities, contributing to a legacy of service built on collaboration and shared purpose.
Compensation $23.20 - $30.90 /hour
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Overview The Patient Access Representative performs general administrative support duties associated with the patient intake process for FMG outpatient clinics. The incumbent interacts with patients directly at the front desk and/or over the phone to perform follow‑up activities.
Responsibilities
Registers and checks patients in/out.
Handles and reconciles payments.
Continually monitors and reconciles issues prior to patient visits.
Processes referral orders and/or pre‑authorizations.
Coordinates appointments and ancillary services.
Responds to patient questions regarding routine billing and insurance matters.
Coordinates patient instructional/education activities.
Qualifications
One year of customer service work experience is required; two years preferred.
Healthcare or call center experience preferred.
Strong customer service skills; ability to offer solutions and options.
Knowledge of medical terminology, insurance authorization/billing requirements and confidentiality practices.
Excellent communication and problem‑solving skills.
Where You’ll Work Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare across the Puget Sound region. The organization offers a full spectrum of health care services, from routine wellness to complex disease management. When you join, you become part of a team that delivers top‑quality, professional healthcare in modern, well‑equipped facilities, contributing to a legacy of service built on collaboration and shared purpose.
Compensation $23.20 - $30.90 /hour
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