Inside Higher Ed
Maintenance Services Coordinator (Facilities & Real Estate)
Inside Higher Ed, Baltimore, Maryland, United States, 21276
Overview
We are seeking a
Maintenance Services Coordinator
who will be the point of contact for all maintenance service requests for the JHU Homewood campus. Calls are received via phone, email, and in-person, and are prioritized for dispatch. The CMMS is used to record requests, maintain facilities information, generate preventive maintenance work orders, and bill for chargeable requests. The position also tracks asset information for equipment and handles posting quarterly fire alarm testing announcements and generating reports for campus gas billing. This position reports to the Information Systems Manager. Responsibilities
Receive and record approximately 15,000 annual maintenance service and event requests via phone, email, and in-person. Prioritize work requests via Windows-based software for distribution to maintenance shops. Use two-way radio to notify shops and coordinate work requests. Generate preventative maintenance requests for 8 maintenance shops. Enter labor and material information on all tickets into the CMMS for billing and record keeping purposes. Generate and distribute approximately $700,000 of annual billing for chargeable work completed and perform monthly reconciliation of this account. Serve as a contact for Plant Operations involvement in special events (Orientation, Commencement, Homecoming, Spring Fair). Attend meetings with shops and directors of Plant Operations and act as the point of contact for preventative maintenance specifications entry and status changes. Review completed work orders for PMs to ensure information is entered accurately into specifications and assets before closing. Generate campus mailings and announcements, including utility annual shop notices, and requests for information. Maintain up-to-date contact lists for all buildings. Collaborate with Shop Supervisors to generate key performance indicator reports in the CMMS. Generate work requests for database scheduler, Clockworks. Assign technicians from HVAC and Plumbing Shops to tickets according to zones. Track asset information for preventative maintenance work, repairs, renovations, and preventive maintenance. Update Facilities calendar of events for the Homewood Campus to notify and remind shops. Generate monthly gas billing spreadsheets for Homewood Campus and report them to the finance department. Work with Finance and Carrol Fuel to confirm invoices to the company’s website for payment approval. Review weekly error reports for billable work orders and ensure the requester is contacted to retrieve correct information for payment. Special Knowledge and Skills
Must be computer literate and able to learn new software quickly. Must be able to establish and maintain effective working relationships with supervisors, employees, and a diverse group of University customers. Minimum Qualifications
High School Diploma is required. A minimum of 3 years of customer service experience. Prior experience in an academic setting is preferred. Maintenance Services Coordinator is a required-attendance position. Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Classified Title: Administrative Coordinator Job Posting Title (Working Title): Maintenance Services Coordinator (Facilities & Real Estate) Role/Level/Range: ATO 37.5/02/OE Starting Salary Range: $18.20 - $33.90 HRLY (Commensurate w/exp.) Employee group: Full Time Schedule: Monday - Friday FLSA Status: Non-Exempt Location: JH at Keswick Department name: Customer Service Center Personnel area: University Administration Total Rewards The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will depend on factors such as geographic location, skills, work experience, market conditions, education/training, and other qualifications. Johns Hopkins offers a total rewards package that supports our employees’ health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/. Education and Experience Equivalency Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies follow the JHU Equivalency Formula: 30 undergraduate degree credits or 18 graduate degree credits may substitute for one year of experience. Up to two years of non-related college coursework may be applied toward the total minimum education/experience required for the respective job. Applicants Completing Studies Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date. Background Checks The successful candidate(s) will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function. Diversity and Inclusion The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. EEO is the Law https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf Accommodation Information If you require special assistance or accommodation during the pre-employment process, contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY, Maryland Relay, or 711. For accessibility information, visit https://accessibility.jhu.edu/. Vaccine Requirements Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine for most roles. The COVID-19 vaccine does not apply to positions in Florida. Seasonal flu vaccine is still required. Exceptions for religious beliefs or medical reasons may be provided. For School of Medicine (SOM) positions, vaccine requirements differ; visit the provided links for details. Pre-employment and other provisions The pre-employment physical for positions involving clinical work, laboratories, research subject interaction, or community contact may require documentation of immune status and certain vaccinations. Requirements vary by campus and role. Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Online Audio and Video Media Note: This is a redacted/refined job description for clarity and formatting. Some boilerplate and verbiage originally present has been condensed to meet formatting guidelines.
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We are seeking a
Maintenance Services Coordinator
who will be the point of contact for all maintenance service requests for the JHU Homewood campus. Calls are received via phone, email, and in-person, and are prioritized for dispatch. The CMMS is used to record requests, maintain facilities information, generate preventive maintenance work orders, and bill for chargeable requests. The position also tracks asset information for equipment and handles posting quarterly fire alarm testing announcements and generating reports for campus gas billing. This position reports to the Information Systems Manager. Responsibilities
Receive and record approximately 15,000 annual maintenance service and event requests via phone, email, and in-person. Prioritize work requests via Windows-based software for distribution to maintenance shops. Use two-way radio to notify shops and coordinate work requests. Generate preventative maintenance requests for 8 maintenance shops. Enter labor and material information on all tickets into the CMMS for billing and record keeping purposes. Generate and distribute approximately $700,000 of annual billing for chargeable work completed and perform monthly reconciliation of this account. Serve as a contact for Plant Operations involvement in special events (Orientation, Commencement, Homecoming, Spring Fair). Attend meetings with shops and directors of Plant Operations and act as the point of contact for preventative maintenance specifications entry and status changes. Review completed work orders for PMs to ensure information is entered accurately into specifications and assets before closing. Generate campus mailings and announcements, including utility annual shop notices, and requests for information. Maintain up-to-date contact lists for all buildings. Collaborate with Shop Supervisors to generate key performance indicator reports in the CMMS. Generate work requests for database scheduler, Clockworks. Assign technicians from HVAC and Plumbing Shops to tickets according to zones. Track asset information for preventative maintenance work, repairs, renovations, and preventive maintenance. Update Facilities calendar of events for the Homewood Campus to notify and remind shops. Generate monthly gas billing spreadsheets for Homewood Campus and report them to the finance department. Work with Finance and Carrol Fuel to confirm invoices to the company’s website for payment approval. Review weekly error reports for billable work orders and ensure the requester is contacted to retrieve correct information for payment. Special Knowledge and Skills
Must be computer literate and able to learn new software quickly. Must be able to establish and maintain effective working relationships with supervisors, employees, and a diverse group of University customers. Minimum Qualifications
High School Diploma is required. A minimum of 3 years of customer service experience. Prior experience in an academic setting is preferred. Maintenance Services Coordinator is a required-attendance position. Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Classified Title: Administrative Coordinator Job Posting Title (Working Title): Maintenance Services Coordinator (Facilities & Real Estate) Role/Level/Range: ATO 37.5/02/OE Starting Salary Range: $18.20 - $33.90 HRLY (Commensurate w/exp.) Employee group: Full Time Schedule: Monday - Friday FLSA Status: Non-Exempt Location: JH at Keswick Department name: Customer Service Center Personnel area: University Administration Total Rewards The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will depend on factors such as geographic location, skills, work experience, market conditions, education/training, and other qualifications. Johns Hopkins offers a total rewards package that supports our employees’ health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/. Education and Experience Equivalency Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies follow the JHU Equivalency Formula: 30 undergraduate degree credits or 18 graduate degree credits may substitute for one year of experience. Up to two years of non-related college coursework may be applied toward the total minimum education/experience required for the respective job. Applicants Completing Studies Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date. Background Checks The successful candidate(s) will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function. Diversity and Inclusion The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. EEO is the Law https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf Accommodation Information If you require special assistance or accommodation during the pre-employment process, contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY, Maryland Relay, or 711. For accessibility information, visit https://accessibility.jhu.edu/. Vaccine Requirements Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine for most roles. The COVID-19 vaccine does not apply to positions in Florida. Seasonal flu vaccine is still required. Exceptions for religious beliefs or medical reasons may be provided. For School of Medicine (SOM) positions, vaccine requirements differ; visit the provided links for details. Pre-employment and other provisions The pre-employment physical for positions involving clinical work, laboratories, research subject interaction, or community contact may require documentation of immune status and certain vaccinations. Requirements vary by campus and role. Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Online Audio and Video Media Note: This is a redacted/refined job description for clarity and formatting. Some boilerplate and verbiage originally present has been condensed to meet formatting guidelines.
#J-18808-Ljbffr