MDA Edge
Voice Technology Engineer Avaya & Genesys Environment
MDA Edge, Columbus, Ohio, United States, 43224
Voice Technology Engineer
Avaya & Genesys Environment
Voice Technology Engineer
Avaya & Genesys Environment
2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. This range is provided by MDA Edge. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$55.00/hr - $60.00/hr Job Summary:
We are seeking an experienced Voice Technology Engineer to manage and support our enterprise telephony systems, with a focus on the Avaya Aura suite and Genesys Engage environment. The ideal candidate will have over 5 years of hands-on experience in voice systems infrastructure, security, and integration, and will play a critical role in maintaining availability, currency, and security of the telephony environment. This position requires availability for after-hours and weekend on-call support.
Key Responsibilities
Manage the Avaya Aura suite of products, including Communication Manager (CM), Application Enablement Services (AES), System Manager (SMGR), Session Manager (SM), Session Border Controller (Client), and Messaging. Integrate Avaya Aura with Genesys Engage and Genesys Cloud platforms. Administer Oracle Session Border Controllers (Client). Support Microsoft Teams Calling using Direct Routing. Oversee Carrier Voice Network Management and third-party connectivity. Monitor and implement Voice Security measures and Fraud Detection protocols. Perform infrastructure patching and maintenance activities to ensure a secure and stable telephony environment.
Required Qualifications:
Minimum 5 years of experience managing enterprise voice systems. Proven expertise in the management of the Avaya Aura suite (CM, AES, SMGR, SM, Client, Messaging). Hands-on experience with Oracle Session Border Controllers. Strong understanding of Microsoft Teams Calling with Direct Routing. Experience with Genesys Cloud and Genesys Engage platforms. Familiarity with Carrier Voice Network Management. Knowledge of voice security, fraud detection, and third-party telephony integrations. Ability to support on-call rotation, including after-hours and weekends.
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Contract Job function
Industries Staffing and Recruiting Referrals increase your chances of interviewing at MDA Edge by 2x Sign in to set job alerts for “Technology Engineer” roles.
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Avaya & Genesys Environment
Voice Technology Engineer
Avaya & Genesys Environment
2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. This range is provided by MDA Edge. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$55.00/hr - $60.00/hr Job Summary:
We are seeking an experienced Voice Technology Engineer to manage and support our enterprise telephony systems, with a focus on the Avaya Aura suite and Genesys Engage environment. The ideal candidate will have over 5 years of hands-on experience in voice systems infrastructure, security, and integration, and will play a critical role in maintaining availability, currency, and security of the telephony environment. This position requires availability for after-hours and weekend on-call support.
Key Responsibilities
Manage the Avaya Aura suite of products, including Communication Manager (CM), Application Enablement Services (AES), System Manager (SMGR), Session Manager (SM), Session Border Controller (Client), and Messaging. Integrate Avaya Aura with Genesys Engage and Genesys Cloud platforms. Administer Oracle Session Border Controllers (Client). Support Microsoft Teams Calling using Direct Routing. Oversee Carrier Voice Network Management and third-party connectivity. Monitor and implement Voice Security measures and Fraud Detection protocols. Perform infrastructure patching and maintenance activities to ensure a secure and stable telephony environment.
Required Qualifications:
Minimum 5 years of experience managing enterprise voice systems. Proven expertise in the management of the Avaya Aura suite (CM, AES, SMGR, SM, Client, Messaging). Hands-on experience with Oracle Session Border Controllers. Strong understanding of Microsoft Teams Calling with Direct Routing. Experience with Genesys Cloud and Genesys Engage platforms. Familiarity with Carrier Voice Network Management. Knowledge of voice security, fraud detection, and third-party telephony integrations. Ability to support on-call rotation, including after-hours and weekends.
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Contract Job function
Industries Staffing and Recruiting Referrals increase your chances of interviewing at MDA Edge by 2x Sign in to set job alerts for “Technology Engineer” roles.
Columbus, OH $74,000.00-$104,000.00 18 hours ago Columbus, Ohio Metropolitan Area 17 hours ago Level 1 Engineer - Technical Services (Hybrid)
Software Engineer (Automated Program Analysis)
Columbus, OH $155,000.00-$175,000.00 5 months ago Associate Software Engineer - 2025 Start Dates
Columbus, OH $90,000.00-$115,000.00 1 week ago Columbus, OH $150,000.00-$175,000.00 4 months ago Columbus, Ohio Metropolitan Area 1 month ago New Albany, OH $85,081.00-$106,352.50 2 days ago Lewis Center, OH $80,000.00-$85,000.00 3 weeks ago Columbus, OH $106,900.00-$178,100.00 1 week ago Dublin, OH $90,000.00-$153,000.00 2 days ago Columbus, OH $79,500.00-$180,100.00 1 day ago Columbus, OH $106,900.00-$178,100.00 1 week ago Columbus, OH $63,120.00-$94,680.00 14 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr