NTT DATA, Inc.
Principal Cloud Managed Services Engineer
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Principal Cloud Managed Services Engineer
role at
NTT DATA, Inc. Your day at NTT DATA The Principal Cloud Managed Services Engineer is a highly skilled engineering role, responsible for creating and maintaining the cloud-based infrastructure of managed services to clients. This role is a key technical leader responsible for designing, implementing and managing highly complex cloud-based solutions for clients. As a subject matter expert with extensive expertise in cloud technologies and managed services, this role acts as a consultant ensuring highly complex contracted Managed Services outcomes are delivered to the client. The Principal Cloud Managed Services Engineer guides other engineers within the team, collaborates with cross-functional teams, and may contribute to or support project work as required. Key Responsibilities Creates and maintains the cloud-based infrastructure of managed services to clients. Provides highly technical or sophisticated support across cloud technologies/solutions. Provides consultancy support where fourth-line engineer teams are unable to resolve problems. Shares knowledge, resolves issues, documents solutions, and disseminates knowledge to other engineers. Acts as emergency support contact for critical client and business-impacting issues. Communicates with other teams and clients to extend support. Leads the design and architecture of managed cloud solutions for clients, considering unique requirements and business objectives. Oversees the implementation of cloud solutions, including design, configuration, deployment, and adherence to best practices and standards. Monitors and optimises performance of client cloud infrastructures, identifying and resolving issues proactively. Implements and maintains cloud security measures, ensuring compliance with industry regulations and data protection standards. Leads troubleshooting and resolution of highly complex cloud-related incidents and provides technical guidance to resolve critical issues. Continuously identifies opportunities to improve cloud performance, security, and service delivery. Creates and maintains comprehensive technical documentation, including diagrams, configurations, and procedures. Develops scripts and automation solutions to streamline operations and improve efficiency. Deploys and manages cloud solutions, integrating automation tools and driving innovation to meet evolving client needs. May plan and manage projects within the technology domain, delivering per client requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs other related tasks as required. Knowledge and Attributes Excellent problem-solving skills to identify complex cloud issues and determine effective resolutions. In-depth knowledge of cloud technologies and managed services concepts. Strong understanding of cloud monitoring and management tools for performance optimization and troubleshooting. Demonstrates leadership with effective communication and interpersonal skills for clients, vendors, and internal teams. Project management abilities with the capacity to handle multiple tasks and priorities. Strong scripting/programming skills in languages such as Python, Perl, or Ruby; experience with automation tools like Ansible, Puppet, or Chef. Academic Qualifications and Certifications Bachelor’s degree or equivalent in Information Technology/Computing (or demonstrated equivalent work experience). Relevant certifications (weight added to qualification for the role). Certifications such as: VMware Certified Professional: Data Centre Virtualization; VMware Certified Specialist – Cloud Provider; VMware Site Recovery Manager; Microsoft Certified: Azure Architect Expert; AWS Certified: Solutions Architect Associate; Veeam Certified Engineer; Rubrik Certified Systems Administrator; Zerto, Pure, VxRail; Google Cloud Platform; Oracle Cloud Infrastructure. Required Experience Extended Managed Services experience. Experience with ticketing tools, preferably ServiceNow. Experience working on multiple large global enterprise outsourcing projects. Vendor management experience. In-depth understanding of IT service management standards. Experience across multiple areas of expertise and emerging technologies impacting IT operations. Experience in designing, implementing, and managing complex enterprise cloud solutions. Workplace type Remote Working About NTT DATA NTT DATA is a global innovator of business and technology services. We serve 75% of the Fortune Global 100 and invest in R&D to help organizations move confidently into the digital future. We are diverse, inclusive, and committed to equal opportunity hiring. We do not discriminate on any protected category. Equal Opportunity Employer. Seniorité level Mid-Senior level Employment type Full-time Job function Engineering and Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at NTT DATA, Inc. by 2x. Get notified about new Cloud Engineer jobs in Michigan, United States.
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Join to apply for the
Principal Cloud Managed Services Engineer
role at
NTT DATA, Inc. Your day at NTT DATA The Principal Cloud Managed Services Engineer is a highly skilled engineering role, responsible for creating and maintaining the cloud-based infrastructure of managed services to clients. This role is a key technical leader responsible for designing, implementing and managing highly complex cloud-based solutions for clients. As a subject matter expert with extensive expertise in cloud technologies and managed services, this role acts as a consultant ensuring highly complex contracted Managed Services outcomes are delivered to the client. The Principal Cloud Managed Services Engineer guides other engineers within the team, collaborates with cross-functional teams, and may contribute to or support project work as required. Key Responsibilities Creates and maintains the cloud-based infrastructure of managed services to clients. Provides highly technical or sophisticated support across cloud technologies/solutions. Provides consultancy support where fourth-line engineer teams are unable to resolve problems. Shares knowledge, resolves issues, documents solutions, and disseminates knowledge to other engineers. Acts as emergency support contact for critical client and business-impacting issues. Communicates with other teams and clients to extend support. Leads the design and architecture of managed cloud solutions for clients, considering unique requirements and business objectives. Oversees the implementation of cloud solutions, including design, configuration, deployment, and adherence to best practices and standards. Monitors and optimises performance of client cloud infrastructures, identifying and resolving issues proactively. Implements and maintains cloud security measures, ensuring compliance with industry regulations and data protection standards. Leads troubleshooting and resolution of highly complex cloud-related incidents and provides technical guidance to resolve critical issues. Continuously identifies opportunities to improve cloud performance, security, and service delivery. Creates and maintains comprehensive technical documentation, including diagrams, configurations, and procedures. Develops scripts and automation solutions to streamline operations and improve efficiency. Deploys and manages cloud solutions, integrating automation tools and driving innovation to meet evolving client needs. May plan and manage projects within the technology domain, delivering per client requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs other related tasks as required. Knowledge and Attributes Excellent problem-solving skills to identify complex cloud issues and determine effective resolutions. In-depth knowledge of cloud technologies and managed services concepts. Strong understanding of cloud monitoring and management tools for performance optimization and troubleshooting. Demonstrates leadership with effective communication and interpersonal skills for clients, vendors, and internal teams. Project management abilities with the capacity to handle multiple tasks and priorities. Strong scripting/programming skills in languages such as Python, Perl, or Ruby; experience with automation tools like Ansible, Puppet, or Chef. Academic Qualifications and Certifications Bachelor’s degree or equivalent in Information Technology/Computing (or demonstrated equivalent work experience). Relevant certifications (weight added to qualification for the role). Certifications such as: VMware Certified Professional: Data Centre Virtualization; VMware Certified Specialist – Cloud Provider; VMware Site Recovery Manager; Microsoft Certified: Azure Architect Expert; AWS Certified: Solutions Architect Associate; Veeam Certified Engineer; Rubrik Certified Systems Administrator; Zerto, Pure, VxRail; Google Cloud Platform; Oracle Cloud Infrastructure. Required Experience Extended Managed Services experience. Experience with ticketing tools, preferably ServiceNow. Experience working on multiple large global enterprise outsourcing projects. Vendor management experience. In-depth understanding of IT service management standards. Experience across multiple areas of expertise and emerging technologies impacting IT operations. Experience in designing, implementing, and managing complex enterprise cloud solutions. Workplace type Remote Working About NTT DATA NTT DATA is a global innovator of business and technology services. We serve 75% of the Fortune Global 100 and invest in R&D to help organizations move confidently into the digital future. We are diverse, inclusive, and committed to equal opportunity hiring. We do not discriminate on any protected category. Equal Opportunity Employer. Seniorité level Mid-Senior level Employment type Full-time Job function Engineering and Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at NTT DATA, Inc. by 2x. Get notified about new Cloud Engineer jobs in Michigan, United States.
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