Luzerne County Council
Aging Care Manager 2 (LG) - Luzerne-Wyoming County Area Agency on Aging (Multipl
Luzerne County Council, Wilkes-Barre, Pennsylvania, United States
This is a Care Manager 2 Position within the Luzerne/Wyoming Counties Area Agency on Aging. This employee will assess the needs of consumers utilizing state mandated assessment forms, develop effective care plans to meet these needs, and implement these care plans in a professional manner. The Employee reports directly to the Aging care Management Supervisor 1.
Aging Care Manager2 Unit Breakdown:
Assessment Unit Is assigned approximately 35 to 40 cases each month through the AAA initial Intake and Referral process. Screens cases within 5 days of assignment, via a phone call to the consumer, in order to prioritize work. Conducts field visits in order to determine a level of care decision for the consumer. Involves using a laptop in the field to record responses on a Department of Aging standardized assessment tool. Field visits include community cases where consumers are living in their homes and facility cases where consumers are living in long-term care settings. Completes face to face visit and all ensuing electronic file work within 15 days of each case assignment. Maintains knowledge of all AAA service programs including service definitions, eligibility guidelines, referral guidelines, financial qualifications, etc. Assists consumers in navigating the Aging network of services and offers consumers' choices of services. Maintains knowledge of available community support services for the benefit of older adults. Assists with walk-in consumers for completion of forms, ie: PACE, rebates, transportation applications, etc. Intake/Referral
He or she is assigned as a primary telephone intake worker. They will handle the calls and obtain information from individuals requesting services so that the case can be prioritized and assigned. Receives calls from individuals experiencing problems and requesting information about community resources, assesses callers needs in order that an appropriate referral can be made. Follow up phone calls with County Assistance office, hospitals, long-term care facilities and other referral sources when referrals are incomplete or need more information. Screening of these referrals. Maintains knowledge of availability of community support services for the benefit of older adults and disabled adults, and maintains current listings of these services. Has ability to organize work in terms of prioritizing many phone calls and consumer requests at the same time, and resolving the issues to a satisfactory conclusion. Ongoing Care Management
Conducts home visits to initiate care plans for consumers. Explains all Aging programs to consumers and responds to questions as needed. Advises consumers and their caregivers of available community resources. Responsible for data entry into the state-wideSAMSsystem. Records all work in theSAMSdatabase in a complete, professional and established manner including but not limited to Requests for Assessments, Reports of Need, LCD's for level of care, NAT's for care management, care plans, service orders, ISP's, Cost share program data, journal notes, etc. He or she will conduct reassessment activities including adjusting care plans in accordance with consumer needs, adjusting cost share program calculations and adjusting level of care when necessary. Performs all reassessment functions in accordance with PA. Department of Aging regulations and Area Agency on Aging policy. Conducts field visits in order to respond to emergency situations, monitor services as specified in the care plan, provide emotional support to consumers, resolve problems, etc. Arranges for financial management for consumers who are unable to handle their own :finances, may include setting up budgets with consumer participation or arranging for an agency to act as payee for a consumers public benefits. Caregiver Support Program
Conducts home visits to initiate care plans for consumers. Explains all Aging programs to the consumers and responds to questions as needed. He or she will advise the consumers and their family caregiver of available community resources. Arranges for financial management for consumers who are unable to handle their own finances. This may include setting up budgets with the consumer's participation or arranging for an agency to act as payee for a consumers benefits. Assists consumers in negotiating the Aging service system by contacting providers concerning service delivery issues or a need for change in service delivery. He or she will participatein consumers Appeal Hearings as necessary. Will assist consumers with pre-placement and placement activitieswhen community services are longer sufficient to maintain consumers in the community. FED
He or she is assigned approximately 35 to 40 cases each month through the AAA initial Intake and Referral process. Screens cases within 5 days of assignment, via a phone call to the consumer, in order to prioritize work. Prioritizes work each day in order of importance and maintains a schedule but needs to have the ability to change priorities as the workload changes. Will respond to emergency consumer situations when needed. Conducts field visits in order to determine a level of care decision for the consumer. Involves using a laptop in the field to record responses on a Department of Aging standardized assessment tool. Field visits include community cases where consumers are living in their homes and facility cases where consumers are living in long-term care settings. Completes face to face visits and all ensuring electronic file work within 10 days of each case assessment. Maintains knowledge of all AAA service programs including service definitions, eligibility guidelines, referral guidelines, financial qualifications, etc. Assists consumers in navigating the Aging network of services and offers consumers' choices of services. Maintains knowledge of available community support services for the benefit of older adults. Knowledge of the physical, cultural and social aspects of the assigned community. Ability to obtain, evaluate and analyze information from interviews, reports, records and other type of sources of information; and to provide information to clients and other type of personnel. Ability to communicate effectively, both orally and in writing. Ability to establish and maintain positive working relationships. Ability to learn about Area Agency on Aging Programs and the services of other community agencies. Ability to effectively communicate verbally with older persons. Ability to read, write and perform simple arithmetic computations. Ability to follow simple oral and written instructions. Ability to express ideas clearly and persuasively to elderly clients. RECRUITMENT METHODS: Applicants must meet one (or more) of the following method(s) to be considered for this vacancy:
Seniority Promotion: Bidding employees within the designated seniority unit when collective bargaining unit obligation(s) have been met then the following recruitment methods may be used: Promotion Without Examination Transfer Reassignment Voluntary Demotion Reinstatement Civil Service Lists
ELIGIBILITY
-ALL CANDIDATE{S): 1.) Meet the minimum experience and training (MET'S) required for this position: One year as an Aging Case Aide 1; or Two years of public contact work, including one year in a human services program; or Any equivalent combination of experience and training. 2.) Be a resident of Pennsylvania. 3.) State Civil Service Commission Approved Additional Special Requirements: None 4.) Must be eligible for selection in accordance with Civil Service rules.
ELIGIBILITY
- COMPETITIVE PROMOTION WITHOUT EXAMINATION ONLY: CLASS RESTRICTIONS: 1.) Have held regular civil service status in the following classifications:
Aging Care Manager 1 County Caseworker 1
SELECTION CRITERIA: 1.) Meet the minimum experience and training required for the job. 2.)
Meritorious Service , defined as:
The absence of any discipline above the level of written reprimand during the 12 months preceding the closing date on the posting. The last due overall regular or probationary performance evaluation was higher than unsatisfactory. 3.) Seniority , Defines: A minimum of twelve months in the next lower class(es) by the closing date of this posting 08/05/2025.
APPLICATION INSTRUCTIONS: 1.) Interested qualified applicants must submit all the requested materials as specified in the How to Apply.
Failure to comply with the above application requirements will eliminate you from consideration for this position. 2.) Additional information may be obtained by contacting: Brianna Ziller Human Resources Generalist, OHS 272-808-2830 Brianna.Ziller@luzernecounty.org
This section is issued for compliance with Management Directive 580.19, Be eligible for selection in accordance with merit system employment regulations.
POSITION DETAILS: Full time-Permanent Civil Service Union Non-Exempt Code: L0635 Pay Range: 35 Hours: 8:00 AM to 4:00 PM
** YOU MUST HOLD CIVIL SERVICE STATUS IN ORDER TO APPLY FOR
THIS POSTING ** HOW TO APPLY:
All EXTERNAL CANDIDATES must apply and submit an application via: https://www.governmentjobs.com/careers/pabureau/jobs/5014174/aging-care-manager-2-lg-luzerne-wyoming-county-area-agency-on-aging-multiple?keywords=luzerne&pagetype=jobOpportunitiesJobs
If you are contacted for an interview and need accommodations for the interview due to a disability, please advise the interviewer of the accommodations you require well in advance of the scheduled date LUZERNE COUNTY IS AN EQUAL OPPORTUNITY & AFFIRMATIVE ACTION EMPLOYER.
#J-18808-Ljbffr
Aging Care Manager2 Unit Breakdown:
Assessment Unit Is assigned approximately 35 to 40 cases each month through the AAA initial Intake and Referral process. Screens cases within 5 days of assignment, via a phone call to the consumer, in order to prioritize work. Conducts field visits in order to determine a level of care decision for the consumer. Involves using a laptop in the field to record responses on a Department of Aging standardized assessment tool. Field visits include community cases where consumers are living in their homes and facility cases where consumers are living in long-term care settings. Completes face to face visit and all ensuing electronic file work within 15 days of each case assignment. Maintains knowledge of all AAA service programs including service definitions, eligibility guidelines, referral guidelines, financial qualifications, etc. Assists consumers in navigating the Aging network of services and offers consumers' choices of services. Maintains knowledge of available community support services for the benefit of older adults. Assists with walk-in consumers for completion of forms, ie: PACE, rebates, transportation applications, etc. Intake/Referral
He or she is assigned as a primary telephone intake worker. They will handle the calls and obtain information from individuals requesting services so that the case can be prioritized and assigned. Receives calls from individuals experiencing problems and requesting information about community resources, assesses callers needs in order that an appropriate referral can be made. Follow up phone calls with County Assistance office, hospitals, long-term care facilities and other referral sources when referrals are incomplete or need more information. Screening of these referrals. Maintains knowledge of availability of community support services for the benefit of older adults and disabled adults, and maintains current listings of these services. Has ability to organize work in terms of prioritizing many phone calls and consumer requests at the same time, and resolving the issues to a satisfactory conclusion. Ongoing Care Management
Conducts home visits to initiate care plans for consumers. Explains all Aging programs to consumers and responds to questions as needed. Advises consumers and their caregivers of available community resources. Responsible for data entry into the state-wideSAMSsystem. Records all work in theSAMSdatabase in a complete, professional and established manner including but not limited to Requests for Assessments, Reports of Need, LCD's for level of care, NAT's for care management, care plans, service orders, ISP's, Cost share program data, journal notes, etc. He or she will conduct reassessment activities including adjusting care plans in accordance with consumer needs, adjusting cost share program calculations and adjusting level of care when necessary. Performs all reassessment functions in accordance with PA. Department of Aging regulations and Area Agency on Aging policy. Conducts field visits in order to respond to emergency situations, monitor services as specified in the care plan, provide emotional support to consumers, resolve problems, etc. Arranges for financial management for consumers who are unable to handle their own :finances, may include setting up budgets with consumer participation or arranging for an agency to act as payee for a consumers public benefits. Caregiver Support Program
Conducts home visits to initiate care plans for consumers. Explains all Aging programs to the consumers and responds to questions as needed. He or she will advise the consumers and their family caregiver of available community resources. Arranges for financial management for consumers who are unable to handle their own finances. This may include setting up budgets with the consumer's participation or arranging for an agency to act as payee for a consumers benefits. Assists consumers in negotiating the Aging service system by contacting providers concerning service delivery issues or a need for change in service delivery. He or she will participatein consumers Appeal Hearings as necessary. Will assist consumers with pre-placement and placement activitieswhen community services are longer sufficient to maintain consumers in the community. FED
He or she is assigned approximately 35 to 40 cases each month through the AAA initial Intake and Referral process. Screens cases within 5 days of assignment, via a phone call to the consumer, in order to prioritize work. Prioritizes work each day in order of importance and maintains a schedule but needs to have the ability to change priorities as the workload changes. Will respond to emergency consumer situations when needed. Conducts field visits in order to determine a level of care decision for the consumer. Involves using a laptop in the field to record responses on a Department of Aging standardized assessment tool. Field visits include community cases where consumers are living in their homes and facility cases where consumers are living in long-term care settings. Completes face to face visits and all ensuring electronic file work within 10 days of each case assessment. Maintains knowledge of all AAA service programs including service definitions, eligibility guidelines, referral guidelines, financial qualifications, etc. Assists consumers in navigating the Aging network of services and offers consumers' choices of services. Maintains knowledge of available community support services for the benefit of older adults. Knowledge of the physical, cultural and social aspects of the assigned community. Ability to obtain, evaluate and analyze information from interviews, reports, records and other type of sources of information; and to provide information to clients and other type of personnel. Ability to communicate effectively, both orally and in writing. Ability to establish and maintain positive working relationships. Ability to learn about Area Agency on Aging Programs and the services of other community agencies. Ability to effectively communicate verbally with older persons. Ability to read, write and perform simple arithmetic computations. Ability to follow simple oral and written instructions. Ability to express ideas clearly and persuasively to elderly clients. RECRUITMENT METHODS: Applicants must meet one (or more) of the following method(s) to be considered for this vacancy:
Seniority Promotion: Bidding employees within the designated seniority unit when collective bargaining unit obligation(s) have been met then the following recruitment methods may be used: Promotion Without Examination Transfer Reassignment Voluntary Demotion Reinstatement Civil Service Lists
ELIGIBILITY
-ALL CANDIDATE{S): 1.) Meet the minimum experience and training (MET'S) required for this position: One year as an Aging Case Aide 1; or Two years of public contact work, including one year in a human services program; or Any equivalent combination of experience and training. 2.) Be a resident of Pennsylvania. 3.) State Civil Service Commission Approved Additional Special Requirements: None 4.) Must be eligible for selection in accordance with Civil Service rules.
ELIGIBILITY
- COMPETITIVE PROMOTION WITHOUT EXAMINATION ONLY: CLASS RESTRICTIONS: 1.) Have held regular civil service status in the following classifications:
Aging Care Manager 1 County Caseworker 1
SELECTION CRITERIA: 1.) Meet the minimum experience and training required for the job. 2.)
Meritorious Service , defined as:
The absence of any discipline above the level of written reprimand during the 12 months preceding the closing date on the posting. The last due overall regular or probationary performance evaluation was higher than unsatisfactory. 3.) Seniority , Defines: A minimum of twelve months in the next lower class(es) by the closing date of this posting 08/05/2025.
APPLICATION INSTRUCTIONS: 1.) Interested qualified applicants must submit all the requested materials as specified in the How to Apply.
Failure to comply with the above application requirements will eliminate you from consideration for this position. 2.) Additional information may be obtained by contacting: Brianna Ziller Human Resources Generalist, OHS 272-808-2830 Brianna.Ziller@luzernecounty.org
This section is issued for compliance with Management Directive 580.19, Be eligible for selection in accordance with merit system employment regulations.
POSITION DETAILS: Full time-Permanent Civil Service Union Non-Exempt Code: L0635 Pay Range: 35 Hours: 8:00 AM to 4:00 PM
** YOU MUST HOLD CIVIL SERVICE STATUS IN ORDER TO APPLY FOR
THIS POSTING ** HOW TO APPLY:
All EXTERNAL CANDIDATES must apply and submit an application via: https://www.governmentjobs.com/careers/pabureau/jobs/5014174/aging-care-manager-2-lg-luzerne-wyoming-county-area-agency-on-aging-multiple?keywords=luzerne&pagetype=jobOpportunitiesJobs
If you are contacted for an interview and need accommodations for the interview due to a disability, please advise the interviewer of the accommodations you require well in advance of the scheduled date LUZERNE COUNTY IS AN EQUAL OPPORTUNITY & AFFIRMATIVE ACTION EMPLOYER.
#J-18808-Ljbffr