Strive Health Services LLC
Manager, Patient Navigator
Strive Health Services LLC, Chicago, Illinois, United States, 60290
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Manager, Patient Navigator
role at
Strive Health Services LLC
Overview Strive Health is transforming the kidney care system through early identification, engagement, and comprehensive coordinated care to improve outcomes for people with kidney disease. Our high-touch care model integrates with local providers and uses predictive data to identify and support at-risk patients along their care journey. We embrace diversity, celebrate successes, and support each other as Strive remains a destination for talent in healthcare.
What You’ll Do Strive is seeking a highly motivated and experienced Manager to lead and develop a team of Patient Navigators. In this role, you will drive patient enrollment and engagement in Strive\'s kidney care programs. You will coach, mentor, and support your team to achieve enrollment targets and ensure a positive experience for patients.
Team Leadership & Management
Recruit, onboard, train, and develop a hybrid-remote team of Patient Navigators.
Provide ongoing coaching, mentorship, and performance feedback.
Set performance expectations and monitor metrics (e.g., enrollment rates, patient engagement) to achieve targets.
Conduct regular 1:1 and team meetings to foster collaboration and address challenges.
Identify best practices for hybrid-remote management and communication.
Ensure Navigators communicate the value proposition of Strive’s programs to patients and families.
Sales & Enrollment
Collaborate with marketing and clinical operations to optimize outreach and engagement.
Lead by example by meeting quarterly enrollment targets.
Operational Excellence
Adhere to Strive policies, procedures, and compliance requirements.
Utilize CRM tools (e.g., Salesforce) to track activities, manage pipelines, and report performance.
Contribute to continuous improvement of Patient Navigator workflows and processes.
Collaboration & Communication
Foster relationships with internal teams (clinical, operations, marketing).
Serve as a point of contact for Navigators, providing guidance and support.
Communicate regularly with leadership on performance, challenges, and opportunities.
Minimum Qualifications
8+ years of combined education, experience, or certification in sales, account management, or business development.
Efficient and reliable transportation with an active driver’s license, allowing travel within an assigned region.
Preferred Qualifications
4+ years of experience in sales management or team leadership, with at least 2 years managing hybrid-remote teams.
Proven track record of consistently exceeding sales or enrollment targets.
Experience in healthcare, managed care, or a related industry strongly preferred.
About You
Demonstrated ability to coach, mentor, and motivate a team to achieve high performance.
Excellent communication, interpersonal, and presentation skills.
Strong analytical and problem-solving abilities.
Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.
Ability to work independently and collaboratively in a fast-paced, remote environment.
Passion for improving healthcare and making a positive impact on patients\' lives.
Benefits & Perks
Hybrid-Remote Flexibility – Work from home while fulfilling in-person needs at the office, clinic, or patient home visits.
Comprehensive Benefits – Medical, dental, and vision insurance, employee assistance programs, employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts.
Financial & Retirement Support – Competitive compensation with a performance-based discretionary bonus program, 401k with employer match, and financial wellness resources.
Time Off & Leave – Paid holidays, flexible vacation time, sick time, and paid parental leave, bonding, sabbatical, and living donor leaves.
Wellness & Growth – Family forming services through Maven Maternity at no cost, physical wellness perks, mental health support, and an annual professional development stipend.
Salary Annual Base Salary Range: $86,000 - $104,000
Equal Opportunity Strive Health is an equal opportunity employer and a drug-free workplace. Strive Health does not sponsor visa applications. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you require accommodation during the application process, please contact talentacquisition@strivehealth.com.
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Other
Industries: Hospitals and Health Care
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Manager, Patient Navigator
role at
Strive Health Services LLC
Overview Strive Health is transforming the kidney care system through early identification, engagement, and comprehensive coordinated care to improve outcomes for people with kidney disease. Our high-touch care model integrates with local providers and uses predictive data to identify and support at-risk patients along their care journey. We embrace diversity, celebrate successes, and support each other as Strive remains a destination for talent in healthcare.
What You’ll Do Strive is seeking a highly motivated and experienced Manager to lead and develop a team of Patient Navigators. In this role, you will drive patient enrollment and engagement in Strive\'s kidney care programs. You will coach, mentor, and support your team to achieve enrollment targets and ensure a positive experience for patients.
Team Leadership & Management
Recruit, onboard, train, and develop a hybrid-remote team of Patient Navigators.
Provide ongoing coaching, mentorship, and performance feedback.
Set performance expectations and monitor metrics (e.g., enrollment rates, patient engagement) to achieve targets.
Conduct regular 1:1 and team meetings to foster collaboration and address challenges.
Identify best practices for hybrid-remote management and communication.
Ensure Navigators communicate the value proposition of Strive’s programs to patients and families.
Sales & Enrollment
Collaborate with marketing and clinical operations to optimize outreach and engagement.
Lead by example by meeting quarterly enrollment targets.
Operational Excellence
Adhere to Strive policies, procedures, and compliance requirements.
Utilize CRM tools (e.g., Salesforce) to track activities, manage pipelines, and report performance.
Contribute to continuous improvement of Patient Navigator workflows and processes.
Collaboration & Communication
Foster relationships with internal teams (clinical, operations, marketing).
Serve as a point of contact for Navigators, providing guidance and support.
Communicate regularly with leadership on performance, challenges, and opportunities.
Minimum Qualifications
8+ years of combined education, experience, or certification in sales, account management, or business development.
Efficient and reliable transportation with an active driver’s license, allowing travel within an assigned region.
Preferred Qualifications
4+ years of experience in sales management or team leadership, with at least 2 years managing hybrid-remote teams.
Proven track record of consistently exceeding sales or enrollment targets.
Experience in healthcare, managed care, or a related industry strongly preferred.
About You
Demonstrated ability to coach, mentor, and motivate a team to achieve high performance.
Excellent communication, interpersonal, and presentation skills.
Strong analytical and problem-solving abilities.
Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.
Ability to work independently and collaboratively in a fast-paced, remote environment.
Passion for improving healthcare and making a positive impact on patients\' lives.
Benefits & Perks
Hybrid-Remote Flexibility – Work from home while fulfilling in-person needs at the office, clinic, or patient home visits.
Comprehensive Benefits – Medical, dental, and vision insurance, employee assistance programs, employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts.
Financial & Retirement Support – Competitive compensation with a performance-based discretionary bonus program, 401k with employer match, and financial wellness resources.
Time Off & Leave – Paid holidays, flexible vacation time, sick time, and paid parental leave, bonding, sabbatical, and living donor leaves.
Wellness & Growth – Family forming services through Maven Maternity at no cost, physical wellness perks, mental health support, and an annual professional development stipend.
Salary Annual Base Salary Range: $86,000 - $104,000
Equal Opportunity Strive Health is an equal opportunity employer and a drug-free workplace. Strive Health does not sponsor visa applications. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you require accommodation during the application process, please contact talentacquisition@strivehealth.com.
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Other
Industries: Hospitals and Health Care
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