ESFM® USA
Overview
REMOTE QUALITY ASSURANCE MANAGER at ESFM USA. Salary: $100,000 - $110,000. Travel required. Pay Grade: 15. Other compensation: Bonus. This position is eligible for an Employee Referral Bonus. ESFM is the corporate facilities management (FM) division of Compass Group USA. ESFM self-performs 80% of all FM services and works with clients across life sciences, technology, oil & gas, and manufacturing markets. Job Summary
The Quality Assurance Manager is responsible for overseeing and maintaining quality systems for janitorial operations within GMP-regulated environments. This role ensures compliance with ISO standards, drives continuous improvement, and leads a team delivering high-quality sanitation services in highly regulated spaces. This position is remote with travel. Key Responsibilities
Develop and maintain QA systems aligned with ISO and GMP requirements Conduct routine audits of janitorial processes, documentation, and compliance Lead investigations into deviations, non-conformances, and customer complaints Oversee training programs for janitorial staff on GMP and ISO procedures Collaborate with operations to ensure cleaning protocols meet regulatory expectations Prepare for and support external audits (FDA, ISO certifying bodies, client inspections) Education & Certifications
Bachelor’s degree in Quality Management, Industrial Engineering, Life Sciences, or related field ISO 9001 Lead Auditor certification (preferred) GMP training certification (required) Six Sigma or Lean certification (a plus) Experience & Skills
Minimum 5 years of QA experience in GMP-regulated environments (pharmaceutical, biotech, or medical device sectors) Proven experience managing janitorial or sanitation services in cleanroom or controlled environments Demonstrated success implementing and maintaining ISO 9001 or ISO 14001 systems Experience conducting internal audits and managing CAPAs Technical Skills Deep understanding of GMP, ISO 9001, and ISO 14001 standards Familiarity with cleaning validation protocols and environmental monitoring Proficiency in writing SOPs, work instructions, and QA documentation Competence in using digital QA tools (e.g., audit software, document control systems) Core & Leadership Competencies
Proven ability to lead, coach, and develop teams of janitorial staff and QA personnel Experience managing performance, evaluations, and accountability Strong communication, training delivery, and cross-functional collaboration Ability to work across shifts and facilities; experience with union and non-union environments Soft Skills
Attention to detail and analytical thinking Excellent documentation and communication skills Proactive problem-solving and contingency planning Performance Metrics
Audit pass rates and closure timelines for CAPAs Compliance with cleaning validation and documentation standards Training completion and effectiveness Client satisfaction and complaint resolution rates EEO & Benefits
Compass Group is an equal opportunity employer. Applications are accepted on an ongoing basis. ESFM provides benefits including Medical, Dental, Vision, Life Insurance, Disability, Retirement Plan, PTO, and other programs. Associates may also be eligible for paid/unpaid time off in accordance with applicable laws. Req ID:1468021. ESFM. Brandy Wilson.
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REMOTE QUALITY ASSURANCE MANAGER at ESFM USA. Salary: $100,000 - $110,000. Travel required. Pay Grade: 15. Other compensation: Bonus. This position is eligible for an Employee Referral Bonus. ESFM is the corporate facilities management (FM) division of Compass Group USA. ESFM self-performs 80% of all FM services and works with clients across life sciences, technology, oil & gas, and manufacturing markets. Job Summary
The Quality Assurance Manager is responsible for overseeing and maintaining quality systems for janitorial operations within GMP-regulated environments. This role ensures compliance with ISO standards, drives continuous improvement, and leads a team delivering high-quality sanitation services in highly regulated spaces. This position is remote with travel. Key Responsibilities
Develop and maintain QA systems aligned with ISO and GMP requirements Conduct routine audits of janitorial processes, documentation, and compliance Lead investigations into deviations, non-conformances, and customer complaints Oversee training programs for janitorial staff on GMP and ISO procedures Collaborate with operations to ensure cleaning protocols meet regulatory expectations Prepare for and support external audits (FDA, ISO certifying bodies, client inspections) Education & Certifications
Bachelor’s degree in Quality Management, Industrial Engineering, Life Sciences, or related field ISO 9001 Lead Auditor certification (preferred) GMP training certification (required) Six Sigma or Lean certification (a plus) Experience & Skills
Minimum 5 years of QA experience in GMP-regulated environments (pharmaceutical, biotech, or medical device sectors) Proven experience managing janitorial or sanitation services in cleanroom or controlled environments Demonstrated success implementing and maintaining ISO 9001 or ISO 14001 systems Experience conducting internal audits and managing CAPAs Technical Skills Deep understanding of GMP, ISO 9001, and ISO 14001 standards Familiarity with cleaning validation protocols and environmental monitoring Proficiency in writing SOPs, work instructions, and QA documentation Competence in using digital QA tools (e.g., audit software, document control systems) Core & Leadership Competencies
Proven ability to lead, coach, and develop teams of janitorial staff and QA personnel Experience managing performance, evaluations, and accountability Strong communication, training delivery, and cross-functional collaboration Ability to work across shifts and facilities; experience with union and non-union environments Soft Skills
Attention to detail and analytical thinking Excellent documentation and communication skills Proactive problem-solving and contingency planning Performance Metrics
Audit pass rates and closure timelines for CAPAs Compliance with cleaning validation and documentation standards Training completion and effectiveness Client satisfaction and complaint resolution rates EEO & Benefits
Compass Group is an equal opportunity employer. Applications are accepted on an ongoing basis. ESFM provides benefits including Medical, Dental, Vision, Life Insurance, Disability, Retirement Plan, PTO, and other programs. Associates may also be eligible for paid/unpaid time off in accordance with applicable laws. Req ID:1468021. ESFM. Brandy Wilson.
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