Aimbridge Hospitality
Sheraton Grand Nashville - Front Desk Supervisor
Aimbridge Hospitality, Nashville, Tennessee, United States, 37247
Job Overview
Join to apply for the
Sheraton Grand Nashville - Front Desk Supervisor
role at
Aimbridge Hospitality . As the
Front Desk Supervisor , you will support our hotel in providing exceptional service to our guests. Your role will involve ensuring every guest feels welcomed and valued during their stay and lead a team to follow that same standard of service excellence. Key Responsibilities
Guest Interaction: Greet guests with a friendly and helpful attitude, making sure check-ins and check-outs are smooth and pleasant experiences. Obtain all necessary information when taking reservations and monitor VIP and special guest requests. Operational Oversight: Track logs and reports to ensure all processes are followed. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. Financial Responsibilities: Stay informed about rates, packages, and promotions, and help maximize room revenue. Team Leadership: Foster good communication and teamwork among staff members, assist in training new associates. Problem Solving: Address guest concerns effectively and handle workplace issues efficiently and proactively. Compliance and Standards: Lead by example and follow all standards and regulations to encourage safe and efficient hotel operations. Technical Skills: Enter, track, and report information in the brand systems. Education & Experience
At least 2 to 3 years of progressive experience in a hotel or related field required. High School diploma or equivalent required; college coursework in a related field helpful. Previous supervisory experience preferred. Must have a valid driver’s license. Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid. Benefits
After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan Property Information
Located in the heart of Nashville, Sheraton Grand Nashville Downtown makes it easy to get involved in all of the iconic things Music City has to offer. We’re only a few blocks from Bridgestone Arena and the flashing lights of Broadway, and within walking distance to several attractions in the area. At our hotel we’re committed to providing exceptional guest service where we aim to exceed our guests’ standards. Our property was fully renovated in 2024 and we offer exceptional perks for all associates including free parking and employee meals in our breakroom. We are conveniently located only a few blocks from central bus station. So, if you have a guest-first mentality and you’re interested in joining a supportive team with a winning culture, come join a team where you can grow, succeed, and belong. Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Management and Manufacturing Industries: Hospitality Referrals increase your chances of interviewing at Aimbridge Hospitality by 2x.
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Join to apply for the
Sheraton Grand Nashville - Front Desk Supervisor
role at
Aimbridge Hospitality . As the
Front Desk Supervisor , you will support our hotel in providing exceptional service to our guests. Your role will involve ensuring every guest feels welcomed and valued during their stay and lead a team to follow that same standard of service excellence. Key Responsibilities
Guest Interaction: Greet guests with a friendly and helpful attitude, making sure check-ins and check-outs are smooth and pleasant experiences. Obtain all necessary information when taking reservations and monitor VIP and special guest requests. Operational Oversight: Track logs and reports to ensure all processes are followed. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. Financial Responsibilities: Stay informed about rates, packages, and promotions, and help maximize room revenue. Team Leadership: Foster good communication and teamwork among staff members, assist in training new associates. Problem Solving: Address guest concerns effectively and handle workplace issues efficiently and proactively. Compliance and Standards: Lead by example and follow all standards and regulations to encourage safe and efficient hotel operations. Technical Skills: Enter, track, and report information in the brand systems. Education & Experience
At least 2 to 3 years of progressive experience in a hotel or related field required. High School diploma or equivalent required; college coursework in a related field helpful. Previous supervisory experience preferred. Must have a valid driver’s license. Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid. Benefits
After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan Property Information
Located in the heart of Nashville, Sheraton Grand Nashville Downtown makes it easy to get involved in all of the iconic things Music City has to offer. We’re only a few blocks from Bridgestone Arena and the flashing lights of Broadway, and within walking distance to several attractions in the area. At our hotel we’re committed to providing exceptional guest service where we aim to exceed our guests’ standards. Our property was fully renovated in 2024 and we offer exceptional perks for all associates including free parking and employee meals in our breakroom. We are conveniently located only a few blocks from central bus station. So, if you have a guest-first mentality and you’re interested in joining a supportive team with a winning culture, come join a team where you can grow, succeed, and belong. Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Management and Manufacturing Industries: Hospitality Referrals increase your chances of interviewing at Aimbridge Hospitality by 2x.
#J-18808-Ljbffr