The Johns Hopkins University
Sr. Medical Office Coordinator (Medicine Bayview) - 119001
The Johns Hopkins University, Baltimore, Maryland, United States, 21276
Sr. Medical Office Coordinator (Medicine Bayview)
The Department of Medicine, Division of Rheumatology is seeking a
Sr. Medical Office Coordinator
who will be involved in the establishment of the Hopkins Lupus Center, a new multi-specialty care center. Specific Duties & Responsibilities Coordinate the day-to-day activities of the Lupus Center, to ensure exemplary patient relations and a smoothly functioning center. Resolve patient problems and third party issues (including insurance) and refer patients to appropriate resources as necessary. Offer friendly, courteous, and confidential assistance to patients to ensure an optimal experience while visiting the Hopkins Lupus Center. Maintain accurate and detailed information on each patient to facilitate a successful patient encounter. Use automated systems (EPIC) to schedule appointments, expedite patient requests, including refills and test scheduling. Work with others in a team environment exhibiting professionalism and exemplary customer service skills. Create new processes and systems to ensure high level of service to patients. In particular, the updating and printing of patient encounter forms. Schedule patients for new and returns appointments, medical examinations, procedures and consultations. Complete pre-registration to ensure that patient visits, procedures and medications are pre-authorized by third party payers, managed care organizations, and HMO’s. Collate new patient referrals, send them to appropriate physician for review, and distribute them after review for scheduling Resolve any scheduling conflicts in proactive and timely manner. Demonstrate awareness of limitations of institutional resources and seek to maximize physician scheduling within this context. Provide high level of coordination and communication for international and domestic patients, including scheduling multiple visits within a short time frame. Create processes and systems to ensure high level of service to patients. Proactively seek to schedule/reschedule patients to efficiently utilize resources (e.g., backfill to cover cancellations or add urgent appointments, etc.). Provide exemplary customer service by utilizing service excellence techniques such as scripting, service recovery and rounding to ensure that patient expectations are exceeded during clinic visit. Resolve and/or elevate any patient problems in a proactive and timely manner. Verify and enter pre-registration and insurance information into the computer system and prepares daily printed schedules for designated areas. Resolve third party issues. Demonstrate understanding and sensitivity to diversity. Consider cultural and linguistic differences that may impact patient experience and make appropriate accommodations/recommendations to ensure patient expectations are exceeded. Prints and mails directions, maps, fee schedules, doctor’s notes, test results and other visit specific information to patients. Sends medical questionnaire forms to patients to obtain missing information. Work in coordination with the clinic staff to ensure accuracy, proper organization and advanced preparation of clinic visits Relay information to patients regarding preparation for laboratory tests and examinations. Obtain and/or verify patient's demographic data by phone or in person. Confirm appointments by telephone and/or mail. Fill vacancies due to cancellations. Assure all patient correspondence is transmitted to correct areas in a timely manner to streamline patient processing. Assist patients, physicians and/or family members with the completion of medical insurance forms. Inform patients of costs of care being provided and guide them to appropriate resources for further information or assistance. Log new patient referrals, contact new patients for appointments, and send letters to referring physician offices. Answer phones and provides routine information to callers. Process incoming faxes and mail in a timely fashion. Minimum Qualifications High school diploma or graduation equivalent. Three years of progressively responsible medical office experience. Knowledge of medical terminology. Intermediate computer skills. Preferred Qualifications Experience in the Johns Hopkins system. The Johns Hopkins University is an equal opportunity employer and welcomes applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. EEO is the Law : https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
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The Department of Medicine, Division of Rheumatology is seeking a
Sr. Medical Office Coordinator
who will be involved in the establishment of the Hopkins Lupus Center, a new multi-specialty care center. Specific Duties & Responsibilities Coordinate the day-to-day activities of the Lupus Center, to ensure exemplary patient relations and a smoothly functioning center. Resolve patient problems and third party issues (including insurance) and refer patients to appropriate resources as necessary. Offer friendly, courteous, and confidential assistance to patients to ensure an optimal experience while visiting the Hopkins Lupus Center. Maintain accurate and detailed information on each patient to facilitate a successful patient encounter. Use automated systems (EPIC) to schedule appointments, expedite patient requests, including refills and test scheduling. Work with others in a team environment exhibiting professionalism and exemplary customer service skills. Create new processes and systems to ensure high level of service to patients. In particular, the updating and printing of patient encounter forms. Schedule patients for new and returns appointments, medical examinations, procedures and consultations. Complete pre-registration to ensure that patient visits, procedures and medications are pre-authorized by third party payers, managed care organizations, and HMO’s. Collate new patient referrals, send them to appropriate physician for review, and distribute them after review for scheduling Resolve any scheduling conflicts in proactive and timely manner. Demonstrate awareness of limitations of institutional resources and seek to maximize physician scheduling within this context. Provide high level of coordination and communication for international and domestic patients, including scheduling multiple visits within a short time frame. Create processes and systems to ensure high level of service to patients. Proactively seek to schedule/reschedule patients to efficiently utilize resources (e.g., backfill to cover cancellations or add urgent appointments, etc.). Provide exemplary customer service by utilizing service excellence techniques such as scripting, service recovery and rounding to ensure that patient expectations are exceeded during clinic visit. Resolve and/or elevate any patient problems in a proactive and timely manner. Verify and enter pre-registration and insurance information into the computer system and prepares daily printed schedules for designated areas. Resolve third party issues. Demonstrate understanding and sensitivity to diversity. Consider cultural and linguistic differences that may impact patient experience and make appropriate accommodations/recommendations to ensure patient expectations are exceeded. Prints and mails directions, maps, fee schedules, doctor’s notes, test results and other visit specific information to patients. Sends medical questionnaire forms to patients to obtain missing information. Work in coordination with the clinic staff to ensure accuracy, proper organization and advanced preparation of clinic visits Relay information to patients regarding preparation for laboratory tests and examinations. Obtain and/or verify patient's demographic data by phone or in person. Confirm appointments by telephone and/or mail. Fill vacancies due to cancellations. Assure all patient correspondence is transmitted to correct areas in a timely manner to streamline patient processing. Assist patients, physicians and/or family members with the completion of medical insurance forms. Inform patients of costs of care being provided and guide them to appropriate resources for further information or assistance. Log new patient referrals, contact new patients for appointments, and send letters to referring physician offices. Answer phones and provides routine information to callers. Process incoming faxes and mail in a timely fashion. Minimum Qualifications High school diploma or graduation equivalent. Three years of progressively responsible medical office experience. Knowledge of medical terminology. Intermediate computer skills. Preferred Qualifications Experience in the Johns Hopkins system. The Johns Hopkins University is an equal opportunity employer and welcomes applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. EEO is the Law : https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
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