Whole Foods Market
Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store
Whole Foods Market, Capitola, California, United States, 95010
Overview
Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager) Base pay range: $20.05/hr - $35.00/hr In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; focusing on the checkout experience and grocery delivery & pickup at your assigned store. You will monitor safety, quality of outbound online orders, pickup experience, team productivity, and program execution. You will manage daily operations including capacity, labor utilization, pick/ordering processes, cash management, and store processes for Customer Service and E-Commerce. You may participate in hiring activities and will strive to uphold Whole Foods Market core values, leadership principles, and health and safety regulations.
Responsibilities
Delivers outstanding customer experience and holds Team Members accountable for service quality.
Sets clear expectations for balancing in-store service and online orders.
Monitors in-store and online customer flow; assigns tasks to balance needs of all customers.
Monitors the schedule to meet in-store needs, online order capacity, and labor budget.
Maintains knowledge of competitors and industry trends.
Responds effectively to customer questions, requests, and concerns.
Supports collaborative relationships with departmental leaders, store leadership, and partners including Amazon delivery drivers.
Fosters a positive environment with teamwork, respect, and morale.
Maintains Team Member safety and security standards.
Ensures compliance with regulatory rules and standards.
Coaches, mentors, and motivates Team Members to sustain a high-performing team and reduce turnover.
Maintains cleanliness of workspaces and staging areas.
Ensures security of equipment and tools.
Identifies process improvement opportunities.
Communicates and models Whole Foods Market values and leadership principles.
Qualifications
18+ months of retail experience, including 6+ months of supervisory experience.
Physical Requirements / Working Conditions
Must be able to lift 50 lbs.
Stand/walk 6-8 hours in an 8-hour workday.
Hand use: grasping, manipulation, pushing and pulling.
Bending, twisting, squatting, reaching; exposure to cleaning chemicals.
Temperatures: exposure to cold and cool environments as applicable.
Ability to work in a wet and cold environment.
Flexible schedule including nights, weekends, and holidays as needed.
Ability to use tools and equipment, including box cutters and pallet jacks.
Benefits Whole Foods Market offers Whole Benefits, which may include health insurance, retirement plan benefits, store discount eligibility, paid time off, and access to other benefit programs. Eligibility determined at date of hire. For details, visit the Whole Foods Market Careers site.
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Other
Industries: Retail
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Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager) Base pay range: $20.05/hr - $35.00/hr In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; focusing on the checkout experience and grocery delivery & pickup at your assigned store. You will monitor safety, quality of outbound online orders, pickup experience, team productivity, and program execution. You will manage daily operations including capacity, labor utilization, pick/ordering processes, cash management, and store processes for Customer Service and E-Commerce. You may participate in hiring activities and will strive to uphold Whole Foods Market core values, leadership principles, and health and safety regulations.
Responsibilities
Delivers outstanding customer experience and holds Team Members accountable for service quality.
Sets clear expectations for balancing in-store service and online orders.
Monitors in-store and online customer flow; assigns tasks to balance needs of all customers.
Monitors the schedule to meet in-store needs, online order capacity, and labor budget.
Maintains knowledge of competitors and industry trends.
Responds effectively to customer questions, requests, and concerns.
Supports collaborative relationships with departmental leaders, store leadership, and partners including Amazon delivery drivers.
Fosters a positive environment with teamwork, respect, and morale.
Maintains Team Member safety and security standards.
Ensures compliance with regulatory rules and standards.
Coaches, mentors, and motivates Team Members to sustain a high-performing team and reduce turnover.
Maintains cleanliness of workspaces and staging areas.
Ensures security of equipment and tools.
Identifies process improvement opportunities.
Communicates and models Whole Foods Market values and leadership principles.
Qualifications
18+ months of retail experience, including 6+ months of supervisory experience.
Physical Requirements / Working Conditions
Must be able to lift 50 lbs.
Stand/walk 6-8 hours in an 8-hour workday.
Hand use: grasping, manipulation, pushing and pulling.
Bending, twisting, squatting, reaching; exposure to cleaning chemicals.
Temperatures: exposure to cold and cool environments as applicable.
Ability to work in a wet and cold environment.
Flexible schedule including nights, weekends, and holidays as needed.
Ability to use tools and equipment, including box cutters and pallet jacks.
Benefits Whole Foods Market offers Whole Benefits, which may include health insurance, retirement plan benefits, store discount eligibility, paid time off, and access to other benefit programs. Eligibility determined at date of hire. For details, visit the Whole Foods Market Careers site.
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Other
Industries: Retail
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