NTI Deutschland GmbH
Customer Success Manager (m/w/d)
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Customer Success Manager (m/w/d)
role at
NTI Deutschland GmbH
The NTI Deutschland is part of the NTI Group, Europe's largest Autodesk Platinum Partner. Across ten locations we support companies in construction, industry and infrastructure with digital solutions around CAD, CAM, BIM, GIS and PDM/PLM. Our focus lies on individual consulting, training and sustainable customer care.
As a Customer Success Manager (CSM) you accompany our key customers on their path to the successful use of modern Autodesk solutions. You ensure that our customers realize the full value of their software investments and create sustainable relationships based on trust, expertise and measurable success.
You act as a strategic sparring partner between the customer, sales and consulting team.
Responsibilities
Manage a defined customer portfolio
Onboard new customers and actively accompany them during the usage phase (“adoption”)
Analyze and steer customer key metrics, usage trends and satisfaction values
Develop and implement measures to increase customer success (ROI, renewals, expansion)
Conduct customer workshops, review meetings and success measurements
Work closely with Sales, Consulting and Marketing to achieve shared growth objectives
Identify up-/cross‑selling potentials and create success stories
Qualifications
Graduated studies or training in business, technology, IT or civil engineering
At least 3 years of experience in Customer Success, Account Management or Project Management, ideally in a SaaS environment
High understanding of digital business models and value communication
Analytical, structured and result‑oriented thinking
Enjoy customer contact, consulting and communication on an equal footing
Very good German, good English
Why NTI? At NTI Deutschland you’ll find an open, collegial work climate in a qualified, motivated and dynamic team. Together we create an environment that makes our sustainable success possible – through trust, freedom to shape and responsibility in everyday work. Fairness means professional and personal development go hand in hand with company success. Appreciation shows itself not only in daily interaction but also through attractive employer benefits that reward your engagement.
Seniority level Associate
Employment type Full‑time
Job function Technology, Information and Media
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Customer Success Manager (m/w/d)
role at
NTI Deutschland GmbH
The NTI Deutschland is part of the NTI Group, Europe's largest Autodesk Platinum Partner. Across ten locations we support companies in construction, industry and infrastructure with digital solutions around CAD, CAM, BIM, GIS and PDM/PLM. Our focus lies on individual consulting, training and sustainable customer care.
As a Customer Success Manager (CSM) you accompany our key customers on their path to the successful use of modern Autodesk solutions. You ensure that our customers realize the full value of their software investments and create sustainable relationships based on trust, expertise and measurable success.
You act as a strategic sparring partner between the customer, sales and consulting team.
Responsibilities
Manage a defined customer portfolio
Onboard new customers and actively accompany them during the usage phase (“adoption”)
Analyze and steer customer key metrics, usage trends and satisfaction values
Develop and implement measures to increase customer success (ROI, renewals, expansion)
Conduct customer workshops, review meetings and success measurements
Work closely with Sales, Consulting and Marketing to achieve shared growth objectives
Identify up-/cross‑selling potentials and create success stories
Qualifications
Graduated studies or training in business, technology, IT or civil engineering
At least 3 years of experience in Customer Success, Account Management or Project Management, ideally in a SaaS environment
High understanding of digital business models and value communication
Analytical, structured and result‑oriented thinking
Enjoy customer contact, consulting and communication on an equal footing
Very good German, good English
Why NTI? At NTI Deutschland you’ll find an open, collegial work climate in a qualified, motivated and dynamic team. Together we create an environment that makes our sustainable success possible – through trust, freedom to shape and responsibility in everyday work. Fairness means professional and personal development go hand in hand with company success. Appreciation shows itself not only in daily interaction but also through attractive employer benefits that reward your engagement.
Seniority level Associate
Employment type Full‑time
Job function Technology, Information and Media
#J-18808-Ljbffr