Brightspeed
Overview
Brightspeed is looking for an experienced Supervisor, Field Operations to join our team. As Supervisor, Region Operations, you will manage technicians in specific service areas and provide quality residential and business communications services. You will develop and maintain an aggressive, knowledgeable, customer-focused team that promotes and sells Brightspeed products and services while providing a service experience that exceeds our customer\'s expectations. You may be scheduled on a rotation basis and pager duty will be required. Mandatory overtime and holidays may apply. Responsibilities
Managing the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office as well as design services and splicing activities Serving as the single point of contact between Brightspeed and Contractors to resolve issues arising during the construction and/or maintenance process Emphasizing training, coaching and development of employees with regards to new processes and quality standards, customer contact, safety, expense control and technical skills Leading a team of technicians who meet attendance and performance standards Representing Brightspeed with customers and governmental agencies Collaborating with the union to achieve a win-win working relationship Celebrating successes, with appropriate use of rewards and recognition Motivating team for continuous improvement and achievement of maximum performance Qualifications
Bachelor\'s degree or equivalent education and experience Previous experience managing teams within a telecom technical environment with typically 4+ years of experience Strong skills and experience in employee development, including training, coaching and mentoring in a union environment Computer skills are required including Outlook, Excel, Word, and legacy systems Working knowledge of installation and maintenance of residential and business services, Local Network processes, and a fundamental understanding of services and products offered by Brightspeed Working knowledge of the splicing and construction process for the telecommunication industry Working knowledge of Contractor relations Ability to work in a consultative manner with others, i.e. establish rapport, interview, fact-find, present options, recommend solutions, follow-up and customer focused behavior Ability to perform work with minimal supervision, prioritize multiple projects and perform under pressure Experience negotiating timeframes for completion and meeting critical deadlines Willingness to work with other coworkers to complete job assignments Bonus Points
2+ years of experience managing teams within a telecom technical environment 2+ years of experience with installation, maintenance, and repair of POTS and HSI Additional Information
All your information will be kept confidential according to EEO guidelines. Why Join Us?
We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located in Charlotte, NC. We prioritize hiring talent in the Charlotte area to support a hybrid workforce. We offer remote, hybrid, office or field-based roles depending on position and needs. We invest in technology to keep our team connected. We offer competitive compensation and comprehensive benefits, including medical, dental, vision, life insurance; an employee assistance program; a 401K plan with company match; and additional voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet. Brightspeed is an Equal Opportunity Employer committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application, contact taaccommodationrequests@brightspeed.com to initiate the accommodations process. For all applicants, please review our Privacy Notices: Brightspeed\u2019s Privacy Notice for California Residents Brightspeed\u2019s Privacy Notice
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Brightspeed is looking for an experienced Supervisor, Field Operations to join our team. As Supervisor, Region Operations, you will manage technicians in specific service areas and provide quality residential and business communications services. You will develop and maintain an aggressive, knowledgeable, customer-focused team that promotes and sells Brightspeed products and services while providing a service experience that exceeds our customer\'s expectations. You may be scheduled on a rotation basis and pager duty will be required. Mandatory overtime and holidays may apply. Responsibilities
Managing the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office as well as design services and splicing activities Serving as the single point of contact between Brightspeed and Contractors to resolve issues arising during the construction and/or maintenance process Emphasizing training, coaching and development of employees with regards to new processes and quality standards, customer contact, safety, expense control and technical skills Leading a team of technicians who meet attendance and performance standards Representing Brightspeed with customers and governmental agencies Collaborating with the union to achieve a win-win working relationship Celebrating successes, with appropriate use of rewards and recognition Motivating team for continuous improvement and achievement of maximum performance Qualifications
Bachelor\'s degree or equivalent education and experience Previous experience managing teams within a telecom technical environment with typically 4+ years of experience Strong skills and experience in employee development, including training, coaching and mentoring in a union environment Computer skills are required including Outlook, Excel, Word, and legacy systems Working knowledge of installation and maintenance of residential and business services, Local Network processes, and a fundamental understanding of services and products offered by Brightspeed Working knowledge of the splicing and construction process for the telecommunication industry Working knowledge of Contractor relations Ability to work in a consultative manner with others, i.e. establish rapport, interview, fact-find, present options, recommend solutions, follow-up and customer focused behavior Ability to perform work with minimal supervision, prioritize multiple projects and perform under pressure Experience negotiating timeframes for completion and meeting critical deadlines Willingness to work with other coworkers to complete job assignments Bonus Points
2+ years of experience managing teams within a telecom technical environment 2+ years of experience with installation, maintenance, and repair of POTS and HSI Additional Information
All your information will be kept confidential according to EEO guidelines. Why Join Us?
We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located in Charlotte, NC. We prioritize hiring talent in the Charlotte area to support a hybrid workforce. We offer remote, hybrid, office or field-based roles depending on position and needs. We invest in technology to keep our team connected. We offer competitive compensation and comprehensive benefits, including medical, dental, vision, life insurance; an employee assistance program; a 401K plan with company match; and additional voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet. Brightspeed is an Equal Opportunity Employer committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application, contact taaccommodationrequests@brightspeed.com to initiate the accommodations process. For all applicants, please review our Privacy Notices: Brightspeed\u2019s Privacy Notice for California Residents Brightspeed\u2019s Privacy Notice
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