Go Intellects Inc
Service Desk Technician – Senior
Go Intellects Inc, Washington, District of Columbia, us, 20022
Overview
Service Desk Technician – Senior - Long-Term Contract (Government) at Go Intellects Inc. Work Arrangement: Hybrid. Worksite Address: Washington, DC. Interviews: Webcam or In Person. Required Experience: Minimum 6 Years. Job Details
Title:
Service Desk Technician – Senior Company:
Go Intellects Inc Location:
Washington, DC Compensation:
Not disclosed in the description Responsibilities
Respond to service requests and incidents reported by Client staff via phone, email, or web portal. Ensure information is accurately entered into the ticketing system and that all assigned tickets are tracked and managed to resolution within defined service level agreements. Provide tier 1 and tier 2 support for a Windows-based desktop environment, including Microsoft 365 and Adobe, and manage user accounts and Active Directory. Provide tier 1 and tier 2 support for iOS-based mobile devices, including email, Microsoft 365, and authentication applications. Configure and deploy PCs, laptops, printers, mobile phones, tablets, and other desktop IT assets. Interact with network and application development teams to restore services and/or identify and correct issues. Simulate or re-create user problems to resolve incidents. Recommend system modifications to reduce user problems and service incidents. Qualifications
Required Experience:
At least five (5) years in the following areas: Help desk support for Windows operating system, Windows-based applications and databases, and AD account management; Help desk support for iOS devices, iOS-based applications, and iCloud account management; Configuring, imaging, and deploying Windows-based laptops, printers, and desktop assets; Workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix; ITIL v4 Foundation CompTIA A+ certification Preferred Experience:
At least five (5) years in the following: Endpoint protection and management tools such as Cisco AMP, Absolute, or HP SureClick; IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix. Skills: Experience providing help desk support for Windows operating system, Windows-based applications and databases, and AD account management Experience providing help desk support for iOS devices, iOS-based applications, and iCloud account management Experience configuring, imaging, and deploying Windows-based laptops, printers, and desktop assets Experience with workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix ITIL v4 Foundation CompTIA A+ Experience with endpoint protection and management tools such as Cisco AMP, Absolute, or HP SureClick Experience with IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix Additional
Flexible work from home options available. Referrals increase your chances of interviewing at Go Intellects Inc by 2x.
#J-18808-Ljbffr
Service Desk Technician – Senior - Long-Term Contract (Government) at Go Intellects Inc. Work Arrangement: Hybrid. Worksite Address: Washington, DC. Interviews: Webcam or In Person. Required Experience: Minimum 6 Years. Job Details
Title:
Service Desk Technician – Senior Company:
Go Intellects Inc Location:
Washington, DC Compensation:
Not disclosed in the description Responsibilities
Respond to service requests and incidents reported by Client staff via phone, email, or web portal. Ensure information is accurately entered into the ticketing system and that all assigned tickets are tracked and managed to resolution within defined service level agreements. Provide tier 1 and tier 2 support for a Windows-based desktop environment, including Microsoft 365 and Adobe, and manage user accounts and Active Directory. Provide tier 1 and tier 2 support for iOS-based mobile devices, including email, Microsoft 365, and authentication applications. Configure and deploy PCs, laptops, printers, mobile phones, tablets, and other desktop IT assets. Interact with network and application development teams to restore services and/or identify and correct issues. Simulate or re-create user problems to resolve incidents. Recommend system modifications to reduce user problems and service incidents. Qualifications
Required Experience:
At least five (5) years in the following areas: Help desk support for Windows operating system, Windows-based applications and databases, and AD account management; Help desk support for iOS devices, iOS-based applications, and iCloud account management; Configuring, imaging, and deploying Windows-based laptops, printers, and desktop assets; Workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix; ITIL v4 Foundation CompTIA A+ certification Preferred Experience:
At least five (5) years in the following: Endpoint protection and management tools such as Cisco AMP, Absolute, or HP SureClick; IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix. Skills: Experience providing help desk support for Windows operating system, Windows-based applications and databases, and AD account management Experience providing help desk support for iOS devices, iOS-based applications, and iCloud account management Experience configuring, imaging, and deploying Windows-based laptops, printers, and desktop assets Experience with workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix ITIL v4 Foundation CompTIA A+ Experience with endpoint protection and management tools such as Cisco AMP, Absolute, or HP SureClick Experience with IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix Additional
Flexible work from home options available. Referrals increase your chances of interviewing at Go Intellects Inc by 2x.
#J-18808-Ljbffr