Pyramid Global Hospitality
Overview
We are looking for an Experienced Full-Service Hotel Front Desk Supervisor to join our team at Pyramid Global Hospitality.
Position Summary At the Houston Marriott Westchase Hotel the Front Desk Supervisor is responsible for overseeing the daily operations of the front office, ensuring exceptional guest service and efficient check-in and check-out processes. This role includes supervising front office staff including the front desk agents, telephone operators, managing guest inquiries, and supporting the Rooms Controller and Front Office Management in maintaining high standards of service and operational efficiency.
Scheduling This is a Full-Time position that requires open availability to work weekdays, weekends and holidays, based on business needs. The schedule will change weekly, with both AM and PM shifts, to support operational requirements. Schedules change weekly based on operational requirements and no overnight shifts are required.
Shift Times 7:00 AM - 3:30 PM and 3:00 PM - 11:30 PM
Responsibilities
Actively support Front Office Manager, along with other Front Office leaders, with day-to-day operations, and help identify areas for improvement as needed.
Knowledgeable of providing guest room information, hotel information, special events happening at the hotel, and the area, to guests in real time.
Supervise front office operations, ensuring team members follow the required best practices and exceed brand standards, providing training, support, and encouragement.
Lead by example, providing exceptional customer service always, in a positive and professional manner, by engaging in and taking a sincere interest in all guests.
Facilitate efficient check-in and check-out processes, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
Stepping in to assist when needed and help to resolve problems and “WOW” guests through service recovery when things aren’t quite right.
This list is not all inclusive, additional job functions will be shared during interviews.
Supportive Functions The hotel functions seven (7) days a week and twenty-four (24) hours per day. Due to the seasonal nature and business hours of a hotel, candidates must realize it may be necessary to move an employee from their accustomed shift to meet business demands. All associates are expected to perform any other duties as requested by management to support other departments and/or operational requirements.
Qualifications
Availability to work AM and PM shifts, various weekdays, weekends, and holidays, with no scheduling restrictions.
Advanced understanding of guest services skills and behaviors.
Strong organizational and interpersonal skills, along with demonstrated ability to multi-task, adapt and prioritize in a fast-paced work environment.
Strong communication skills with ability to communicate effectively in the English language, both verbally and in writing.
Ability to initiate and organize required task independently, making decisions based on guest needs, established brand standards and hotel policies.
Able to effectively communicate with guest about their concerns with empathy and professionalism to deescalate complaints, collect accurate information, and successfully resolve concerns.
Able to be effective in identifying issues where services may be falling short in guest needs, providing thoughtful guidance and solutions as they arise.
Capable of remaining in a standing position, either stationary or walking, for duration of 8-hour shift.
Positions self to raise, lower, and extend arms to perform essential job functions.
Ability to lift and carry up to 15 lbs. regularly.
Knowledge and experience using Microsoft Office Suite Products.
Able to identify and respond quickly to safety concerns and emergency situations.
Experience
Minimum Three (3) years experience in a hotel front desk agent role.
Minimum Two (2) years of experience in a front office supervisor or management role in a full-service hotel is required.
Experience using hotel management software or other relevant programs/technology, preferably FSPMS.
Degree in hospitality or related field preferred.
Benefits
Exclusive Marriott and Pyramid Global Hospitality hotel discounts worldwide at our award-winning hotels.
Mental wellbeing support for you and your loved ones
401k after 90 days, with a company match
Performance-based incentives and bonuses
Generous paid time off
Professional guidance and support
Competitive health, dental, and vision insurance plans
Pet insurance for your furry companions
Skill-enhancing job training
Company-paid and Optional Life and Accidental Insurance
Supplemental Accident, Critical Illness and Hospitalization Plans
Employee Assistance Program (EAP)
Health Flexible Spending Account (FSA)
If you are passionate about working in a collaborative team environment with a chance to grow your hospitality career, we invite you to apply for the Front Office Supervisor position at Pyramid Global Hospitality. Join us and be a part of our journey to make hospitality better!
Houston Marriott Westchase Hotel and Pyramid Global Hospitality is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.
Seniorities
Seniority level: Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitality
Referrals increase your chances of interviewing at Pyramid Global Hospitality by 2x
Get notified about new Front Desk Supervisor jobs in
Houston, TX .
Front Desk Supervisor (Night Auditor) - Hilton College
Director of Front Office (Hotel Manager)
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Position Summary At the Houston Marriott Westchase Hotel the Front Desk Supervisor is responsible for overseeing the daily operations of the front office, ensuring exceptional guest service and efficient check-in and check-out processes. This role includes supervising front office staff including the front desk agents, telephone operators, managing guest inquiries, and supporting the Rooms Controller and Front Office Management in maintaining high standards of service and operational efficiency.
Scheduling This is a Full-Time position that requires open availability to work weekdays, weekends and holidays, based on business needs. The schedule will change weekly, with both AM and PM shifts, to support operational requirements. Schedules change weekly based on operational requirements and no overnight shifts are required.
Shift Times 7:00 AM - 3:30 PM and 3:00 PM - 11:30 PM
Responsibilities
Actively support Front Office Manager, along with other Front Office leaders, with day-to-day operations, and help identify areas for improvement as needed.
Knowledgeable of providing guest room information, hotel information, special events happening at the hotel, and the area, to guests in real time.
Supervise front office operations, ensuring team members follow the required best practices and exceed brand standards, providing training, support, and encouragement.
Lead by example, providing exceptional customer service always, in a positive and professional manner, by engaging in and taking a sincere interest in all guests.
Facilitate efficient check-in and check-out processes, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
Stepping in to assist when needed and help to resolve problems and “WOW” guests through service recovery when things aren’t quite right.
This list is not all inclusive, additional job functions will be shared during interviews.
Supportive Functions The hotel functions seven (7) days a week and twenty-four (24) hours per day. Due to the seasonal nature and business hours of a hotel, candidates must realize it may be necessary to move an employee from their accustomed shift to meet business demands. All associates are expected to perform any other duties as requested by management to support other departments and/or operational requirements.
Qualifications
Availability to work AM and PM shifts, various weekdays, weekends, and holidays, with no scheduling restrictions.
Advanced understanding of guest services skills and behaviors.
Strong organizational and interpersonal skills, along with demonstrated ability to multi-task, adapt and prioritize in a fast-paced work environment.
Strong communication skills with ability to communicate effectively in the English language, both verbally and in writing.
Ability to initiate and organize required task independently, making decisions based on guest needs, established brand standards and hotel policies.
Able to effectively communicate with guest about their concerns with empathy and professionalism to deescalate complaints, collect accurate information, and successfully resolve concerns.
Able to be effective in identifying issues where services may be falling short in guest needs, providing thoughtful guidance and solutions as they arise.
Capable of remaining in a standing position, either stationary or walking, for duration of 8-hour shift.
Positions self to raise, lower, and extend arms to perform essential job functions.
Ability to lift and carry up to 15 lbs. regularly.
Knowledge and experience using Microsoft Office Suite Products.
Able to identify and respond quickly to safety concerns and emergency situations.
Experience
Minimum Three (3) years experience in a hotel front desk agent role.
Minimum Two (2) years of experience in a front office supervisor or management role in a full-service hotel is required.
Experience using hotel management software or other relevant programs/technology, preferably FSPMS.
Degree in hospitality or related field preferred.
Benefits
Exclusive Marriott and Pyramid Global Hospitality hotel discounts worldwide at our award-winning hotels.
Mental wellbeing support for you and your loved ones
401k after 90 days, with a company match
Performance-based incentives and bonuses
Generous paid time off
Professional guidance and support
Competitive health, dental, and vision insurance plans
Pet insurance for your furry companions
Skill-enhancing job training
Company-paid and Optional Life and Accidental Insurance
Supplemental Accident, Critical Illness and Hospitalization Plans
Employee Assistance Program (EAP)
Health Flexible Spending Account (FSA)
If you are passionate about working in a collaborative team environment with a chance to grow your hospitality career, we invite you to apply for the Front Office Supervisor position at Pyramid Global Hospitality. Join us and be a part of our journey to make hospitality better!
Houston Marriott Westchase Hotel and Pyramid Global Hospitality is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.
Seniorities
Seniority level: Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitality
Referrals increase your chances of interviewing at Pyramid Global Hospitality by 2x
Get notified about new Front Desk Supervisor jobs in
Houston, TX .
Front Desk Supervisor (Night Auditor) - Hilton College
Director of Front Office (Hotel Manager)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr