Alaska Native Tribal Health Consortium (ANTHC)
Patient Housing Front Desk Supervisor
Alaska Native Tribal Health Consortium (ANTHC), Anchorage, Alaska, United States, 99507
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Patient Housing Front Desk Supervisor
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Alaska Native Tribal Health Consortium (ANTHC) The Alaska Native Tribal Health Consortium is a non-profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska. In partnership with the more than 171,000 Alaska Native and American Indian people that we serve and the Tribal health organizations of the Alaska Tribal Health System, ANTHC provides world-class health services, which include comprehensive medical services at the Alaska Native Medical Center, wellness programs, disease research and prevention, rural provider training and rural water and sanitation systems construction. ANTHC is the largest, most comprehensive Tribal health organization in the United States, and Alaska’s second-largest health employer with more than 3,100 employees offering an array of health services to people around the nation’s largest state. Our vision: Alaska Native people are the healthiest people in the world. ANTHC offers a competitive and comprehensive Benefits Package for all Benefit Eligible Employees, which includes: Medical Insurance provided through the Federal Employee Health Benefits Program as a Tribal Employee, with over 20 plans and tiers. Cost-Share Dental and Vision Insurances Discounted Pet Insurance Retirement Contributions with Pre-Tax or Roth options into a 403(b). 401(a) ANTHC Retirement Plan: After one year of employment, ANTHC will begin making matching contributions of up to 5% of your eligible pay, based on your own contributions. In addition, you may be eligible for an annual discretionary contribution of up to 3% from the employer. Paid Time Off starts immediately, earning up to 6 hours per pay period, with paid time off accruals increasing based on years of service. Eleven Paid Holidays Paid Parental Leave or miscarriage/stillbirth eligibility after six months of employment Basic Short/Long Term Disability premiums, AD&D Insurance, and Basic Life Insurance are covered 100% by ANTHC, with additional options for Short-Term Disability Buy-Up Coverage and Voluntary Life for yourself and your family members. Flexible Spending Accounts for Healthcare and Dependent Care. Ancillary Cash Benefits for accident, hospital indemnity, and critical illness. On-Site Child Care Facility with expert-designed classrooms for early child development and preschool. Employee Assistance Program with support for grief, financial counseling, mental/emotional health, and discounted legal advice. Tuition Discounts for you and your eligible dependents at Alaska Pacific University. On-Site Training Courses and Professional Development Opportunities. License and certification reimbursements and occupational insurance for medical staff. Gym Access to Alaska Pacific University includes a salt water pool, rock climbing, workout gym, and steep discounts for outdoor equipment rentals. Emergency Travel Assistance Education Assistance or Education leave eligibility Discount program for travel, gym memberships, amusement parks, and more. Visit us online at www.anthc.org or contact Recruitment directly at HRRecruiting@anthc.org. Alaska Native Tribal Health Consortium has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act. Summary Under general supervision, manages all aspects of the department including but not limited to operations, planning, budgeting, staffing and payroll in accordance with ANTHC policies and procedures. Provides leadership and support to all members of Patient Housing including reservationists, concierge, auditors, etc. Responsibilities Manages and monitors activities of all employees in the Patient Housing department making sure they follow ANTHC patient housing policies and procedures, and provides coaching, training and correcting where needed. Qualify reservation requests from ANTHC departments, Service Units and patients to determine eligibility. Maintain a professional and high quality service oriented environment at all times. Assists the Manager of Patient Housing in the areas of recruiting, hiring, coaching, discipline, and evaluations of personnel. Provides leadership, direction, and guidance to assigned staff. Develops goals and priorities in conjunction with employees, and assigns tasks and projects. Develops staff skills and training plans. Counsels, trains, and coaches subordinate staff. Implements corrective actions and conducts performance evaluations. Acts as manager on duty for the hotel on an up to 72-hour rotating schedule, addressing complaints, problem solving, disturbances, special requests and any other issues that may arise. Process incident reports and ensure Patient Housing and ANTHC incident tracking system is updated. Verify details of event, department response and follow up are documented accurately and in a timely manner. Works with the ANMC medical staff to ensure that any special customer needs are being met. Inform all Front Desk staff of daily activities, Elder arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly. Coordinate daily activities with the patient housing management team. Work closely with the housekeeping, food services and partner patient housing teams to improve guest services and foster cross departmental communication. Verifies that accurate room status information is maintained and properly communicated. Full responsibility for scheduling and timekeeping of the department. Full responsibility for purchasing supplies for the department. Assist with the yearly budget. Be aware and able to enforce all fire-life-safety procedures. Remain current in all updates with regards to new procedures and training. Ensure staff is fully trained in emergency procedures. Upholds the ANTHC Patient Housing commitment to hospitality, ensuring that employees are, at all-time attentive, friendly, helpful and courteous to all customers and co-workers. Assist with the development of department metrics and how to report them up on a monthly basis. Assist in the preparation of the occupancy forecasting. Operate all aspects of the front desk computer system, including software maintenance, report generation, analysis and simple configuration changes. Communicates with ANTHC and ANMC case managers and regional healthcare organizations to ensure patient appointments, travel arrangements, lodging, transportation, and other logistical matters are completed. Performs other duties as assigned. Other Information KNOWLEDGE and SKILLS Knowledge in analyzing and evaluating complex topics and issues and makes recommendation for improvement or solution. Knowledge in continuous quality improvement concepts, theories, and practice. Knowledge of Alaska Tribal Health System, ANTHC, and Alaska Native culture. Knowledge of basic medical terminology and clinic systems. Knowledge of billing practices Knowledge of customer service concepts and practices. Knowledge of disaster procedures. Knowledge of federal and regional safety statutes, rules and regulations. Knowledge of emergency procedures. Knowledge of medical terminology and clinic systems. Knowledge of multi-line telephone systems operation. Knowledge of Patient Housing Medicaid Processes. Knowledge of policy development processes and problem identification with associated resolution. Knowledge of project management and resource allocation techniques. Knowledge of standard budgeting and budget analysis. Knowledge of state, federal and public/private insurance, including Medicaid/Medicare. Knowledge of state, federal, and tribal health care programs. Knowledge of the Privacy Act of 1974 and HIPAA Privacy Act of 1996. Skill in analyzing customer service issues and preparing recommendations based on findings. Skill in assessing and prioritizing multiple tasks, projects and demands. Skill in dealing with distressed customers. Skill in effectively managing and leading staff, and delegating tasks and authority. Skill in establishing and maintaining cooperative working relationships with other employees. Skill in grammar, spelling, sentence structure and effective business letter writing. Skill in managing multiple priorities and tasks concurrently and meeting deadlines. Skill in multi-tasking and working within deadlines to complete projects and assignments. Skill in operating a personal computer utilizing a variety of software applications. Skill in operating multiple line telephone systems. Skill in operating office equipment, including copiers and fax machines. Skill in oral and written communication. Skill in preparing and analyzing data and figures from computer generated reports. Skill in working independently, making decisions and maintaining confidentiality. Skill in writing guidelines and being able to communicate these to staff in multiple formats to adjust to any learning style. Skills in coordinating performance improvement committees. Skills in database management. MINIMUM EDUCATION QUALIFICATION A Bachelor’s Degree in Hospitality Management, or similar field. Progressively responsible professional/exempt related work experience, education, or training may be substituted on a year-for-year basis for college education. Minimum Experience Qualification Non-supervisory – Four (4) years of hospitality/hotel front desk, or similar work experience involving a significant amount of customer service and hospitality. An equivalent combination of relevant education and/or training may be substituted for experience. AND Supervisory – One (1) year involving employee supervision. MINIMUM CERTIFICATION QUALIFICATION N/A Preferred Education Qualification N/A Preferred Experience Qualification Three (3) years of supervisor experience in a hospitality environment. Additional Requirements Must be able to work flexible schedule including nights, weekends and holidays. Seniority level
Mid-Senior level Employment type
Full-time Job function
Management and Manufacturing Industries
Hospitals and Health Care Referrals increase your chances of interviewing at Alaska Native Tribal Health Consortium (ANTHC) by 2x Get notified about new Front Desk Supervisor jobs in
Anchorage, AK . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Patient Housing Front Desk Supervisor
role at
Alaska Native Tribal Health Consortium (ANTHC) The Alaska Native Tribal Health Consortium is a non-profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska. In partnership with the more than 171,000 Alaska Native and American Indian people that we serve and the Tribal health organizations of the Alaska Tribal Health System, ANTHC provides world-class health services, which include comprehensive medical services at the Alaska Native Medical Center, wellness programs, disease research and prevention, rural provider training and rural water and sanitation systems construction. ANTHC is the largest, most comprehensive Tribal health organization in the United States, and Alaska’s second-largest health employer with more than 3,100 employees offering an array of health services to people around the nation’s largest state. Our vision: Alaska Native people are the healthiest people in the world. ANTHC offers a competitive and comprehensive Benefits Package for all Benefit Eligible Employees, which includes: Medical Insurance provided through the Federal Employee Health Benefits Program as a Tribal Employee, with over 20 plans and tiers. Cost-Share Dental and Vision Insurances Discounted Pet Insurance Retirement Contributions with Pre-Tax or Roth options into a 403(b). 401(a) ANTHC Retirement Plan: After one year of employment, ANTHC will begin making matching contributions of up to 5% of your eligible pay, based on your own contributions. In addition, you may be eligible for an annual discretionary contribution of up to 3% from the employer. Paid Time Off starts immediately, earning up to 6 hours per pay period, with paid time off accruals increasing based on years of service. Eleven Paid Holidays Paid Parental Leave or miscarriage/stillbirth eligibility after six months of employment Basic Short/Long Term Disability premiums, AD&D Insurance, and Basic Life Insurance are covered 100% by ANTHC, with additional options for Short-Term Disability Buy-Up Coverage and Voluntary Life for yourself and your family members. Flexible Spending Accounts for Healthcare and Dependent Care. Ancillary Cash Benefits for accident, hospital indemnity, and critical illness. On-Site Child Care Facility with expert-designed classrooms for early child development and preschool. Employee Assistance Program with support for grief, financial counseling, mental/emotional health, and discounted legal advice. Tuition Discounts for you and your eligible dependents at Alaska Pacific University. On-Site Training Courses and Professional Development Opportunities. License and certification reimbursements and occupational insurance for medical staff. Gym Access to Alaska Pacific University includes a salt water pool, rock climbing, workout gym, and steep discounts for outdoor equipment rentals. Emergency Travel Assistance Education Assistance or Education leave eligibility Discount program for travel, gym memberships, amusement parks, and more. Visit us online at www.anthc.org or contact Recruitment directly at HRRecruiting@anthc.org. Alaska Native Tribal Health Consortium has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act. Summary Under general supervision, manages all aspects of the department including but not limited to operations, planning, budgeting, staffing and payroll in accordance with ANTHC policies and procedures. Provides leadership and support to all members of Patient Housing including reservationists, concierge, auditors, etc. Responsibilities Manages and monitors activities of all employees in the Patient Housing department making sure they follow ANTHC patient housing policies and procedures, and provides coaching, training and correcting where needed. Qualify reservation requests from ANTHC departments, Service Units and patients to determine eligibility. Maintain a professional and high quality service oriented environment at all times. Assists the Manager of Patient Housing in the areas of recruiting, hiring, coaching, discipline, and evaluations of personnel. Provides leadership, direction, and guidance to assigned staff. Develops goals and priorities in conjunction with employees, and assigns tasks and projects. Develops staff skills and training plans. Counsels, trains, and coaches subordinate staff. Implements corrective actions and conducts performance evaluations. Acts as manager on duty for the hotel on an up to 72-hour rotating schedule, addressing complaints, problem solving, disturbances, special requests and any other issues that may arise. Process incident reports and ensure Patient Housing and ANTHC incident tracking system is updated. Verify details of event, department response and follow up are documented accurately and in a timely manner. Works with the ANMC medical staff to ensure that any special customer needs are being met. Inform all Front Desk staff of daily activities, Elder arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly. Coordinate daily activities with the patient housing management team. Work closely with the housekeeping, food services and partner patient housing teams to improve guest services and foster cross departmental communication. Verifies that accurate room status information is maintained and properly communicated. Full responsibility for scheduling and timekeeping of the department. Full responsibility for purchasing supplies for the department. Assist with the yearly budget. Be aware and able to enforce all fire-life-safety procedures. Remain current in all updates with regards to new procedures and training. Ensure staff is fully trained in emergency procedures. Upholds the ANTHC Patient Housing commitment to hospitality, ensuring that employees are, at all-time attentive, friendly, helpful and courteous to all customers and co-workers. Assist with the development of department metrics and how to report them up on a monthly basis. Assist in the preparation of the occupancy forecasting. Operate all aspects of the front desk computer system, including software maintenance, report generation, analysis and simple configuration changes. Communicates with ANTHC and ANMC case managers and regional healthcare organizations to ensure patient appointments, travel arrangements, lodging, transportation, and other logistical matters are completed. Performs other duties as assigned. Other Information KNOWLEDGE and SKILLS Knowledge in analyzing and evaluating complex topics and issues and makes recommendation for improvement or solution. Knowledge in continuous quality improvement concepts, theories, and practice. Knowledge of Alaska Tribal Health System, ANTHC, and Alaska Native culture. Knowledge of basic medical terminology and clinic systems. Knowledge of billing practices Knowledge of customer service concepts and practices. Knowledge of disaster procedures. Knowledge of federal and regional safety statutes, rules and regulations. Knowledge of emergency procedures. Knowledge of medical terminology and clinic systems. Knowledge of multi-line telephone systems operation. Knowledge of Patient Housing Medicaid Processes. Knowledge of policy development processes and problem identification with associated resolution. Knowledge of project management and resource allocation techniques. Knowledge of standard budgeting and budget analysis. Knowledge of state, federal and public/private insurance, including Medicaid/Medicare. Knowledge of state, federal, and tribal health care programs. Knowledge of the Privacy Act of 1974 and HIPAA Privacy Act of 1996. Skill in analyzing customer service issues and preparing recommendations based on findings. Skill in assessing and prioritizing multiple tasks, projects and demands. Skill in dealing with distressed customers. Skill in effectively managing and leading staff, and delegating tasks and authority. Skill in establishing and maintaining cooperative working relationships with other employees. Skill in grammar, spelling, sentence structure and effective business letter writing. Skill in managing multiple priorities and tasks concurrently and meeting deadlines. Skill in multi-tasking and working within deadlines to complete projects and assignments. Skill in operating a personal computer utilizing a variety of software applications. Skill in operating multiple line telephone systems. Skill in operating office equipment, including copiers and fax machines. Skill in oral and written communication. Skill in preparing and analyzing data and figures from computer generated reports. Skill in working independently, making decisions and maintaining confidentiality. Skill in writing guidelines and being able to communicate these to staff in multiple formats to adjust to any learning style. Skills in coordinating performance improvement committees. Skills in database management. MINIMUM EDUCATION QUALIFICATION A Bachelor’s Degree in Hospitality Management, or similar field. Progressively responsible professional/exempt related work experience, education, or training may be substituted on a year-for-year basis for college education. Minimum Experience Qualification Non-supervisory – Four (4) years of hospitality/hotel front desk, or similar work experience involving a significant amount of customer service and hospitality. An equivalent combination of relevant education and/or training may be substituted for experience. AND Supervisory – One (1) year involving employee supervision. MINIMUM CERTIFICATION QUALIFICATION N/A Preferred Education Qualification N/A Preferred Experience Qualification Three (3) years of supervisor experience in a hospitality environment. Additional Requirements Must be able to work flexible schedule including nights, weekends and holidays. Seniority level
Mid-Senior level Employment type
Full-time Job function
Management and Manufacturing Industries
Hospitals and Health Care Referrals increase your chances of interviewing at Alaska Native Tribal Health Consortium (ANTHC) by 2x Get notified about new Front Desk Supervisor jobs in
Anchorage, AK . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr