CaptivateIQ
Enterprise Customer Success Manager
CaptivateIQ, Raleigh, North Carolina, United States, 27601
Overview
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Enterprise Customer Success Manager
role at
CaptivateIQ . We are looking for a strategic and experienced Enterprise Customer Success Manager to join our Customer Success team at CaptivateIQ. You will be the trusted advisor to our largest and most complex customers (2,000+ employees), driving value realization, retention, and growth. You will own the full customer lifecycle — from onboarding and adoption through renewal and expansion. You will work cross-functionally with Sales, Product, Support, and Professional Services to align on business outcomes and influence product development with real-time feedback. You will partner with senior and executive-level stakeholders, utilizing structured planning to help them achieve long-term success. This role is ideal for someone who is energized by complex problem-solving, executive engagement, and owning strategic accounts with high impact. Base pay range $110,000.00/yr - $130,000.00/yr Job Location and Schedule
The candidate selected for this opportunity must reside near one of the following locations. Hybrid (in-office 3 days per week): Austin, TX Remote Raleigh, NC Nashville, TN Toronto, Canada Responsibilities
Develop tailored success plans for Enterprise customers based on their business goals and use cases Lead onboarding, adoption, QBRs, renewals, and expansion efforts for your book of business Build and maintain strong relationships across customer stakeholders, including C-suite leaders Collaborate closely with internal teams to solve customer pain points and close product gaps Leverage data and insights to tell compelling value stories and manage risk proactively Influence internal processes and platform improvements through structured VOC feedback Identify growth opportunities and partner with Sales to expand the customer footprint Requirements
5+ years in Customer Success, Account Management, or a similar role in SaaS Proven experience owning and growing enterprise customer relationships ($100k+ ARR) Strong executive presence, consultative communication skills, and business acumen Experience managing complex product implementations and long customer lifecycles Ability to operate independently, drive strategy, and thrive in ambiguity Proficiency with planning tools (e.g. account plans, stakeholder maps, mutual success plans) Bonus: experience with RevOps, sales performance management, or compensation software Notice for Prospective Candidates
Only emails from @captivateiq.com should be trusted We are aware of active recruitment scams using the CaptivateIQ name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never do the following: Correspond with a candidate using a free web-based email (e.g., @gmail.com, @yahoo.com, @hotmail.com) Make an offer of employment without multiple rounds of interviews via secure video conferencing Ask candidates to cash checks to buy equipment or to make payments to be considered for a position Ask for sensitive personal information (DOB, passport details, bank details, SSN) before a formal offer Only request sensitive information in connection with background checks after an offer is made Benefits
(US-ONLY) 100% of medical, dental, and vision coverage, including 75% for dependents Flexible vacation days and quarterly mental health days One-time expense on your 1-year work anniversary Annual stipends for professional development and caretaking (US-ONLY) 401k plan to participate in and save towards the future Newest Apple products to help you do your best work Employee Resource Groups (ERGs) to support DEI goals and diverse talent The OTE range represents the minimum and maximum for this position across North America. The OTE offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and location. Our OTE is part of CaptivateIQ's total rewards package. Seniority level
Not Applicable Employment type
Full-time Job function
Other Industries
Software Development Referrals increase your chances of interviewing at CaptivateIQ. Get notified about new Customer Success Manager jobs in Raleigh, NC.
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Join to apply for the
Enterprise Customer Success Manager
role at
CaptivateIQ . We are looking for a strategic and experienced Enterprise Customer Success Manager to join our Customer Success team at CaptivateIQ. You will be the trusted advisor to our largest and most complex customers (2,000+ employees), driving value realization, retention, and growth. You will own the full customer lifecycle — from onboarding and adoption through renewal and expansion. You will work cross-functionally with Sales, Product, Support, and Professional Services to align on business outcomes and influence product development with real-time feedback. You will partner with senior and executive-level stakeholders, utilizing structured planning to help them achieve long-term success. This role is ideal for someone who is energized by complex problem-solving, executive engagement, and owning strategic accounts with high impact. Base pay range $110,000.00/yr - $130,000.00/yr Job Location and Schedule
The candidate selected for this opportunity must reside near one of the following locations. Hybrid (in-office 3 days per week): Austin, TX Remote Raleigh, NC Nashville, TN Toronto, Canada Responsibilities
Develop tailored success plans for Enterprise customers based on their business goals and use cases Lead onboarding, adoption, QBRs, renewals, and expansion efforts for your book of business Build and maintain strong relationships across customer stakeholders, including C-suite leaders Collaborate closely with internal teams to solve customer pain points and close product gaps Leverage data and insights to tell compelling value stories and manage risk proactively Influence internal processes and platform improvements through structured VOC feedback Identify growth opportunities and partner with Sales to expand the customer footprint Requirements
5+ years in Customer Success, Account Management, or a similar role in SaaS Proven experience owning and growing enterprise customer relationships ($100k+ ARR) Strong executive presence, consultative communication skills, and business acumen Experience managing complex product implementations and long customer lifecycles Ability to operate independently, drive strategy, and thrive in ambiguity Proficiency with planning tools (e.g. account plans, stakeholder maps, mutual success plans) Bonus: experience with RevOps, sales performance management, or compensation software Notice for Prospective Candidates
Only emails from @captivateiq.com should be trusted We are aware of active recruitment scams using the CaptivateIQ name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never do the following: Correspond with a candidate using a free web-based email (e.g., @gmail.com, @yahoo.com, @hotmail.com) Make an offer of employment without multiple rounds of interviews via secure video conferencing Ask candidates to cash checks to buy equipment or to make payments to be considered for a position Ask for sensitive personal information (DOB, passport details, bank details, SSN) before a formal offer Only request sensitive information in connection with background checks after an offer is made Benefits
(US-ONLY) 100% of medical, dental, and vision coverage, including 75% for dependents Flexible vacation days and quarterly mental health days One-time expense on your 1-year work anniversary Annual stipends for professional development and caretaking (US-ONLY) 401k plan to participate in and save towards the future Newest Apple products to help you do your best work Employee Resource Groups (ERGs) to support DEI goals and diverse talent The OTE range represents the minimum and maximum for this position across North America. The OTE offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and location. Our OTE is part of CaptivateIQ's total rewards package. Seniority level
Not Applicable Employment type
Full-time Job function
Other Industries
Software Development Referrals increase your chances of interviewing at CaptivateIQ. Get notified about new Customer Success Manager jobs in Raleigh, NC.
#J-18808-Ljbffr