Endress+Hauser Group
Overview
At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17,000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large. What is the role about? This position has primary responsibility to support the various Endress+Hauser gas measurement services and products throughout North America. This role provides customer service by effectively managing customer expectations and provides technical support during normal business hours when working from office or home location. Responsibilities
Onsite customer and technical support, reporting issues to management and providing daily status reports. Perform site surveys and installation support of equipment, including data gathering for area where a unit or system is installed, completion of questionnaires, and preparing the customer for pending commissioning. Perform onsite commissioning support, monitor installed equipment for proper operation, and adjust as needed. Troubleshoot, diagnose, replace, and perform annual inspections on equipment. Make and verify electrical connections of equipment. Configure complex systems utilizing laptop and configuration software. Create equipment configuration files and make changes independently without supervision. Qualifications
You Will Have (required) Associate degree, technical school or equivalent work experience required. Minimum of 4-7 years of prior field service experience within the gas measurement industry. Extensive use of hand tools, test equipment, and basic construction knowledge. Travel up to 75% domestically and internationally. Availability to work alternative schedules including weekends, nights, and on-call hours. You May Have (preferred) Bachelor of Science degree in a technical field or combined experience, education, and training. Bilingual in Spanish OSHA 10 minimum or OSHA 30 certification. Transportation Worker Identification Credential (TWIC) Experience with configuration of continuous emission monitoring systems including sample conditioning systems and gas detection/analysis with operation principles such as NDIR, UV, EM, EMR, laser, mercury, ultrasonic, scatter light, light extinction, and FID. Understanding of ultrasonic measurement systems, including custody and flare velocity of gas measurement and calculation of flow. Understanding of main production processes and parameters in industries such as cement manufacturing, power generation, or scrubber control for the maritime industry. Ability to present information clearly, articulate complex technical issues, and engage with individuals at all levels. Ability to thrive in a dynamic, fast-paced environment, prioritizing tasks while adapting to changing demands. Customer-focused mindset: seek to understand customer needs, initiate solutions, and implement feedback to enhance the overall experience. What can you expect from us?
Family-owned, friendly, and highly committed company Tuition reimbursement and a wide range of development opportunities Comprehensive benefits package including medical, dental and vision Competitive compensation and bonus opportunities Generous paid time off Life insurance and 401(k) with company match Full-service café, fitness center, and health clinic (in Greenwood, IN) The anticipated pay range for this role is $70,600 to $104,800 per year. Exact compensation may vary depending on education, skills, and experience. Endress+Hauser is an equal opportunity employer and does not discriminate on the basis of any protected classification including protected veteran and disability status. Job details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Management and Manufacturing Industries: Automation Machinery Manufacturing
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At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17,000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large. What is the role about? This position has primary responsibility to support the various Endress+Hauser gas measurement services and products throughout North America. This role provides customer service by effectively managing customer expectations and provides technical support during normal business hours when working from office or home location. Responsibilities
Onsite customer and technical support, reporting issues to management and providing daily status reports. Perform site surveys and installation support of equipment, including data gathering for area where a unit or system is installed, completion of questionnaires, and preparing the customer for pending commissioning. Perform onsite commissioning support, monitor installed equipment for proper operation, and adjust as needed. Troubleshoot, diagnose, replace, and perform annual inspections on equipment. Make and verify electrical connections of equipment. Configure complex systems utilizing laptop and configuration software. Create equipment configuration files and make changes independently without supervision. Qualifications
You Will Have (required) Associate degree, technical school or equivalent work experience required. Minimum of 4-7 years of prior field service experience within the gas measurement industry. Extensive use of hand tools, test equipment, and basic construction knowledge. Travel up to 75% domestically and internationally. Availability to work alternative schedules including weekends, nights, and on-call hours. You May Have (preferred) Bachelor of Science degree in a technical field or combined experience, education, and training. Bilingual in Spanish OSHA 10 minimum or OSHA 30 certification. Transportation Worker Identification Credential (TWIC) Experience with configuration of continuous emission monitoring systems including sample conditioning systems and gas detection/analysis with operation principles such as NDIR, UV, EM, EMR, laser, mercury, ultrasonic, scatter light, light extinction, and FID. Understanding of ultrasonic measurement systems, including custody and flare velocity of gas measurement and calculation of flow. Understanding of main production processes and parameters in industries such as cement manufacturing, power generation, or scrubber control for the maritime industry. Ability to present information clearly, articulate complex technical issues, and engage with individuals at all levels. Ability to thrive in a dynamic, fast-paced environment, prioritizing tasks while adapting to changing demands. Customer-focused mindset: seek to understand customer needs, initiate solutions, and implement feedback to enhance the overall experience. What can you expect from us?
Family-owned, friendly, and highly committed company Tuition reimbursement and a wide range of development opportunities Comprehensive benefits package including medical, dental and vision Competitive compensation and bonus opportunities Generous paid time off Life insurance and 401(k) with company match Full-service café, fitness center, and health clinic (in Greenwood, IN) The anticipated pay range for this role is $70,600 to $104,800 per year. Exact compensation may vary depending on education, skills, and experience. Endress+Hauser is an equal opportunity employer and does not discriminate on the basis of any protected classification including protected veteran and disability status. Job details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Management and Manufacturing Industries: Automation Machinery Manufacturing
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