Okuma America Corporation
Field Service Technician II
Okuma America Corporation, Charlotte, North Carolina, United States, 28245
Corporate Headquarters - Charlotte, NC · Full Time · Up to 75% Day Installation - Maint - Repair
Overview Primary Purpose and Function: The objective of the Okuma Service Technician Level 2-4 is to identify root cause and corrective action in repairing a variety of Okuma products and installation of high tech machines when necessary. Troubleshooting skills include mechanical alignment, hardware, software, peripheral devices and automation. This position will keep management informed of status by providing feedback to distribution, end users and Okuma service management with detailed trip reports. They will also produce technical/how to manuals strengthening distribution's ability to solve end user problems without Okuma direct support. This position contributes to the accomplishments of the customer service department through resolving complex problems that clearly exceeds the scope of distribution's ability.
Responsibilities
Travel to customer facility to provide troubleshooting and repair support when required
Travel to customer facility for installation of new introductory model equipment
Travel to customer facility for installation of retrofits and install design improvements
Diagnosing and helping our customers with problems either on the phone or by e-mail
Generate technical bulletins and repair manuals
Qualifications
Associates Degree in Electronics or equivalent experience
Minimum of 5 years’ experience in CNC controls, servo systems, PLC's, automation, as well as fundamental mechanical background including precision measurement, machine tool theory, hydraulics, and pneumatics
Proficient in the use of precision measuring/diagnostic equipment. Not limited to, but include the use of: laser, ballbar, micrometers, calibers, precision levels, precision indicators, dynamometers, etc.
Advanced assembly drawing interpretation
Strong analytical and troubleshooting skills
Customer centric behavior and great team attitude
Additional Desired Experience
5 years of prior machine tool experience (Okuma preferred)
FANUC CNC experience
Okuma-Howa product knowledge
Prior technical writing experience
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Machinery Manufacturing
Charlotte, NC — Get notified about new Field Service Technician jobs in Charlotte, NC.
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Overview Primary Purpose and Function: The objective of the Okuma Service Technician Level 2-4 is to identify root cause and corrective action in repairing a variety of Okuma products and installation of high tech machines when necessary. Troubleshooting skills include mechanical alignment, hardware, software, peripheral devices and automation. This position will keep management informed of status by providing feedback to distribution, end users and Okuma service management with detailed trip reports. They will also produce technical/how to manuals strengthening distribution's ability to solve end user problems without Okuma direct support. This position contributes to the accomplishments of the customer service department through resolving complex problems that clearly exceeds the scope of distribution's ability.
Responsibilities
Travel to customer facility to provide troubleshooting and repair support when required
Travel to customer facility for installation of new introductory model equipment
Travel to customer facility for installation of retrofits and install design improvements
Diagnosing and helping our customers with problems either on the phone or by e-mail
Generate technical bulletins and repair manuals
Qualifications
Associates Degree in Electronics or equivalent experience
Minimum of 5 years’ experience in CNC controls, servo systems, PLC's, automation, as well as fundamental mechanical background including precision measurement, machine tool theory, hydraulics, and pneumatics
Proficient in the use of precision measuring/diagnostic equipment. Not limited to, but include the use of: laser, ballbar, micrometers, calibers, precision levels, precision indicators, dynamometers, etc.
Advanced assembly drawing interpretation
Strong analytical and troubleshooting skills
Customer centric behavior and great team attitude
Additional Desired Experience
5 years of prior machine tool experience (Okuma preferred)
FANUC CNC experience
Okuma-Howa product knowledge
Prior technical writing experience
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Machinery Manufacturing
Charlotte, NC — Get notified about new Field Service Technician jobs in Charlotte, NC.
#J-18808-Ljbffr