Waters Corporation
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Field Service Specialist II
role at
Waters Corporation
Waters Corporation's Field Services Organization is comprised of highly skilled, motivated and customer focused professionals who are technical experts on Waters’ product suite. As a Field Service Engineer, you’ll join a global team of engineers committed to ensuring Waters’ legendary service for our customers who utilize our scientific instrumentation and software. In this role, you’ll provide technical expertise on Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC) for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government industries.
Responsibilities
Installation, performance maintenance, troubleshooting and support of Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
Establish and maintain collaborative relationships with external and internal customers to ensure their success
Manage customer expectations by communicating work performed and providing a follow-up plan if needed
Ensure customer compliance regulations are followed
Deliver system-level training at customer sites
Manage service inventory according to Waters policies
Issue field service reports daily to document work performed
Maintain knowledge regarding the technology and customers' application demands
Collaborate with the Sales team to identify future business development opportunities and needs for service contracts
Ensure that quality system procedures and Health & Safety standards are adhered to at all times
Qualifications
BS/BA in Chemistry or Biology, engineering or other science-related field
2 years of experience with installation, performance maintenance, troubleshooting, support and/or end-user utilization of scientific instrumentation; preference for Waters product suite experience (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
Valid Driver's License in good standing
Ability to perform effective system-level troubleshooting
Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)
Overnight travel as required including international travel for training
Competencies
Strong customer focus
Interpersonal savvy and ability to communicate with different expertise levels
Personal integrity and trust
Effective time management
System-level problem solving
Analytical mindset with drive to resolve issues
Excellent verbal and written communication skills
Job details
Seniority level: Entry level
Employment type: Full-time
Job function: Engineering and Information Technology
Industries: Biotechnology Research, Pharmaceutical Manufacturing, and Appliances, Electrical, and Electronics Manufacturing
Company Description Waters Corporation (NYSE:WAT) is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our Company helps ensure the efficacy of medicines, the safety of food and the purity of water, and the quality and sustainability of products used every day. In over 100 countries, our 7,600+ employees collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science.
Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable laws and is an equal opportunity workplace. All hiring decisions are based solely on qualifications, merit, and business needs at the time.
EEO Statement Waters is proud to be an equal opportunity workplace and is an affirmative action employer. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status, military service, veteran status, pregnancy, genetic information, sexual orientation, gender identity, disability, or any other characteristic protected by law.
Note: This description is based on the original posting and reflects the responsibilities and qualifications described therein.
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Field Service Specialist II
role at
Waters Corporation
Waters Corporation's Field Services Organization is comprised of highly skilled, motivated and customer focused professionals who are technical experts on Waters’ product suite. As a Field Service Engineer, you’ll join a global team of engineers committed to ensuring Waters’ legendary service for our customers who utilize our scientific instrumentation and software. In this role, you’ll provide technical expertise on Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC) for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government industries.
Responsibilities
Installation, performance maintenance, troubleshooting and support of Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
Establish and maintain collaborative relationships with external and internal customers to ensure their success
Manage customer expectations by communicating work performed and providing a follow-up plan if needed
Ensure customer compliance regulations are followed
Deliver system-level training at customer sites
Manage service inventory according to Waters policies
Issue field service reports daily to document work performed
Maintain knowledge regarding the technology and customers' application demands
Collaborate with the Sales team to identify future business development opportunities and needs for service contracts
Ensure that quality system procedures and Health & Safety standards are adhered to at all times
Qualifications
BS/BA in Chemistry or Biology, engineering or other science-related field
2 years of experience with installation, performance maintenance, troubleshooting, support and/or end-user utilization of scientific instrumentation; preference for Waters product suite experience (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
Valid Driver's License in good standing
Ability to perform effective system-level troubleshooting
Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)
Overnight travel as required including international travel for training
Competencies
Strong customer focus
Interpersonal savvy and ability to communicate with different expertise levels
Personal integrity and trust
Effective time management
System-level problem solving
Analytical mindset with drive to resolve issues
Excellent verbal and written communication skills
Job details
Seniority level: Entry level
Employment type: Full-time
Job function: Engineering and Information Technology
Industries: Biotechnology Research, Pharmaceutical Manufacturing, and Appliances, Electrical, and Electronics Manufacturing
Company Description Waters Corporation (NYSE:WAT) is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our Company helps ensure the efficacy of medicines, the safety of food and the purity of water, and the quality and sustainability of products used every day. In over 100 countries, our 7,600+ employees collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science.
Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable laws and is an equal opportunity workplace. All hiring decisions are based solely on qualifications, merit, and business needs at the time.
EEO Statement Waters is proud to be an equal opportunity workplace and is an affirmative action employer. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status, military service, veteran status, pregnancy, genetic information, sexual orientation, gender identity, disability, or any other characteristic protected by law.
Note: This description is based on the original posting and reflects the responsibilities and qualifications described therein.
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