Federal Signal Corporation
Mobile/Field Service Technician
Federal Signal Corporation, Williston, North Dakota, United States, 58801
Overview
Join to apply for the
Mobile/Field Service Technician
role at
Federal Signal Corporation .
Responsibilities
Communicate with customers in advance of field call to confirm scope of work and specific service requirements
Inspect and troubleshoot equipment failures and perform hydraulic, electrical and mechanical repairs on various types of equipment
Conduct routine preventative maintenance on various types of equipment
Communicate effectively with the branch Service Writer and Parts team to ensure optimal responsiveness to the customer
Communicate with Location/Service Manager regarding job progress and job status changes
Provide updates to customers on the status of repairs
Update work order system for all service calls completed in alignment with required service processes
Manage mobile service repair truck inventory and ensure all required items are in place for health and safety compliance
Complete training assignments to enhance mechanical or product knowledge as requested by Manager
Recommend any additional service or parts needed to customer
Complete additional tasks as assigned such as working in the branch shop from time to time
Roadside service work and customer site
Occasional Warehouse/Shop environment
Frequent exposure to the elements, noise, dust and dirt
Essential Skills and Requirements
Education from an accredited technical school in diesel engine/hydraulics/heavy equipment repair preferred but not required
Valid CDL driver’s license (or ability to obtain a CDL) and a clean driver’s abstract
Forklift or overhead crane certificates would be an asset
3+ years’ experience in a Field Service Technician or a related role
Chassis experience considered an asset
Experienced with hydraulic and/or electrical work
Experience setting up and operating complex machinery
Exposure to Vacuum Truck equipment considered an asset
Commitment to customer satisfaction and building strong customer relationships
Self-motivated - ability to plan and execute work without on-site supervision
Independent problem-solver
Resourceful and knowledgeable in a variety of technical areas (hydraulics, schematics, electrical)
Well organized and manages time efficiently to meet customer expectations
Willing to assist others when required
Ability to work in a safe manner in alignment with company policies and safe work procedures
Work Environment
Roadside service work and customer site
Occasional Warehouse/Shop environment
Frequent exposure to the elements, noise, dust and dirt
Essential Attributes Of Positions
Travel expectations: 80% - 90%
Eligible for commission on acquired parts and service sales
Frequently required to lift and move moderately heavy objects up to 50 lbs.
Frequently required to sit for long periods
Frequently standing and walking
Physically fit and able to work with heavy equipment
Frequently required to multitask two to three tasks
Frequently required to work using close visual attention
Ongoing requirement to ensure a hazard free environment
Required to wear Personal Protective Equipment (when necessary) and follow safety guidelines
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Machinery Manufacturing
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Mobile/Field Service Technician
role at
Federal Signal Corporation .
Responsibilities
Communicate with customers in advance of field call to confirm scope of work and specific service requirements
Inspect and troubleshoot equipment failures and perform hydraulic, electrical and mechanical repairs on various types of equipment
Conduct routine preventative maintenance on various types of equipment
Communicate effectively with the branch Service Writer and Parts team to ensure optimal responsiveness to the customer
Communicate with Location/Service Manager regarding job progress and job status changes
Provide updates to customers on the status of repairs
Update work order system for all service calls completed in alignment with required service processes
Manage mobile service repair truck inventory and ensure all required items are in place for health and safety compliance
Complete training assignments to enhance mechanical or product knowledge as requested by Manager
Recommend any additional service or parts needed to customer
Complete additional tasks as assigned such as working in the branch shop from time to time
Roadside service work and customer site
Occasional Warehouse/Shop environment
Frequent exposure to the elements, noise, dust and dirt
Essential Skills and Requirements
Education from an accredited technical school in diesel engine/hydraulics/heavy equipment repair preferred but not required
Valid CDL driver’s license (or ability to obtain a CDL) and a clean driver’s abstract
Forklift or overhead crane certificates would be an asset
3+ years’ experience in a Field Service Technician or a related role
Chassis experience considered an asset
Experienced with hydraulic and/or electrical work
Experience setting up and operating complex machinery
Exposure to Vacuum Truck equipment considered an asset
Commitment to customer satisfaction and building strong customer relationships
Self-motivated - ability to plan and execute work without on-site supervision
Independent problem-solver
Resourceful and knowledgeable in a variety of technical areas (hydraulics, schematics, electrical)
Well organized and manages time efficiently to meet customer expectations
Willing to assist others when required
Ability to work in a safe manner in alignment with company policies and safe work procedures
Work Environment
Roadside service work and customer site
Occasional Warehouse/Shop environment
Frequent exposure to the elements, noise, dust and dirt
Essential Attributes Of Positions
Travel expectations: 80% - 90%
Eligible for commission on acquired parts and service sales
Frequently required to lift and move moderately heavy objects up to 50 lbs.
Frequently required to sit for long periods
Frequently standing and walking
Physically fit and able to work with heavy equipment
Frequently required to multitask two to three tasks
Frequently required to work using close visual attention
Ongoing requirement to ensure a hazard free environment
Required to wear Personal Protective Equipment (when necessary) and follow safety guidelines
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Machinery Manufacturing
#J-18808-Ljbffr