McKesson
Overview
Business Intelligence & Strategy Analyst role at McKesson. McKesson is a Fortune 10 company focused on healthcare insights, products, and services that improve quality care and affordability. This role sits within the Customer Insights & Success team, part of the Strategy and Innovation organization, and supports the Commercial Strategy and Innovation Center of Excellence (CSI COE) by delivering standardized, actionable insights to improve the customer experience and drive strategic decisions. If you want to be part of tomorrow’s health today, we want to hear from you. Key Responsibilities
Serve as the subject matter expert for Net Promoter Score (NPS), Voice of Customer (VoC) data infrastructure, and related systems, ensuring quality control and consistency across programs. Act as a key liaison supporting various business units by translating customer experience data into actionable insights that drive strategic decisions. Leverage predictive analytics, regression modeling, and root cause analysis to uncover trends, identify key drivers of customer satisfaction, and inform business strategies across diverse stakeholder groups and sales segments. Analyze a comprehensive set of customer experience metrics—not limited to NPS—including CSAT, CES, churn indicators, and qualitative VoC feedback to develop holistic insights. Develop scalable frameworks for recurring analyses that surface root causes of customer pain points and operational inefficiencies. Create compelling data visualizations and partner with internal teams to build dashboards that integrate VoC, operational data, website data, and purchase data for cross-functional use. Work with a variety of data formats—from flat files to large-scale transactional datasets—ensuring data integrity and quality throughout the analytics lifecycle. Conduct descriptive and exploratory analyses to support program owners and business units in identifying opportunities for improvement. Frame findings and develop executive-ready presentations to communicate insights and recommendations from analytic efforts. Provide actionable insights based on both qualitative and quantitative research, supporting customer-centric initiatives and loyalty improvements. Collaborate across multiple business units to support planned and ad-hoc analytics requests, ensuring timely and relevant delivery of insights. Analyze operational, customer, and financial data alongside large-scale customer feedback datasets to advise stakeholders on best practices for customer-centricity. Pull and integrate data from disparate sources, writing code to clean and prepare data for modeling and advanced analytics. Education & Minimum Requirements
Bachelor’s degree in Business Analytics, Statistics, Economics, or a related field. Master’s degree or MBA preferred or equivalent experience. 7+ years in business intelligence, customer insights, or strategy analytics. Data analysis experience: ability to execute complex analyses and synthesize into a storyline to socialize, influence, and drive action across the organization. Analytical and problem-solving skills with the ability to formulate hypotheses, detect patterns, and derive actionable insights from data. Critical Skills
Experience with quality checking data sources and maintaining high-quality analytic datasets. Proven experience working with VoC data and translating it into business impact. Visualization & Reporting: Tableau, Power BI, Looker, Excel (advanced functions, pivot tables, macros). VoC & Survey Tools: Qualtrics, Google Forms, AhHa, Salesforce, etc. Web & UX Analytics: Google Analytics, Adobe Analytics, LogRocket, Hotjar. Familiarity with regression-based analysis. Advanced PC skills: Microsoft Office (including VLOOKUPs, PivotTables, IF statements, charts) and PowerPoint. Adept at queries, report writing, and presenting findings. Additional Knowledge & Skills
Data Querying & Management: SQL, Snowflake, BigQuery, Microsoft Azure Data Explorer (Kusto). Data Analysis & Modeling: Python (pandas, scikit-learn), R, Alteryx. Self-motivated, organized, and capable of proactively identifying and handling multiple initiatives to successful completion. Strong storytelling and data visualization capabilities; strategic thinker with a customer-first mindset. Excellent communication and stakeholder engagement skills; comfortable navigating ambiguity and working cross-functionally. Candidates must be authorized to work in the USA. Sponsorship is not available for this role. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $110,300 - $183,800 McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. Join us at McKesson!
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Business Intelligence & Strategy Analyst role at McKesson. McKesson is a Fortune 10 company focused on healthcare insights, products, and services that improve quality care and affordability. This role sits within the Customer Insights & Success team, part of the Strategy and Innovation organization, and supports the Commercial Strategy and Innovation Center of Excellence (CSI COE) by delivering standardized, actionable insights to improve the customer experience and drive strategic decisions. If you want to be part of tomorrow’s health today, we want to hear from you. Key Responsibilities
Serve as the subject matter expert for Net Promoter Score (NPS), Voice of Customer (VoC) data infrastructure, and related systems, ensuring quality control and consistency across programs. Act as a key liaison supporting various business units by translating customer experience data into actionable insights that drive strategic decisions. Leverage predictive analytics, regression modeling, and root cause analysis to uncover trends, identify key drivers of customer satisfaction, and inform business strategies across diverse stakeholder groups and sales segments. Analyze a comprehensive set of customer experience metrics—not limited to NPS—including CSAT, CES, churn indicators, and qualitative VoC feedback to develop holistic insights. Develop scalable frameworks for recurring analyses that surface root causes of customer pain points and operational inefficiencies. Create compelling data visualizations and partner with internal teams to build dashboards that integrate VoC, operational data, website data, and purchase data for cross-functional use. Work with a variety of data formats—from flat files to large-scale transactional datasets—ensuring data integrity and quality throughout the analytics lifecycle. Conduct descriptive and exploratory analyses to support program owners and business units in identifying opportunities for improvement. Frame findings and develop executive-ready presentations to communicate insights and recommendations from analytic efforts. Provide actionable insights based on both qualitative and quantitative research, supporting customer-centric initiatives and loyalty improvements. Collaborate across multiple business units to support planned and ad-hoc analytics requests, ensuring timely and relevant delivery of insights. Analyze operational, customer, and financial data alongside large-scale customer feedback datasets to advise stakeholders on best practices for customer-centricity. Pull and integrate data from disparate sources, writing code to clean and prepare data for modeling and advanced analytics. Education & Minimum Requirements
Bachelor’s degree in Business Analytics, Statistics, Economics, or a related field. Master’s degree or MBA preferred or equivalent experience. 7+ years in business intelligence, customer insights, or strategy analytics. Data analysis experience: ability to execute complex analyses and synthesize into a storyline to socialize, influence, and drive action across the organization. Analytical and problem-solving skills with the ability to formulate hypotheses, detect patterns, and derive actionable insights from data. Critical Skills
Experience with quality checking data sources and maintaining high-quality analytic datasets. Proven experience working with VoC data and translating it into business impact. Visualization & Reporting: Tableau, Power BI, Looker, Excel (advanced functions, pivot tables, macros). VoC & Survey Tools: Qualtrics, Google Forms, AhHa, Salesforce, etc. Web & UX Analytics: Google Analytics, Adobe Analytics, LogRocket, Hotjar. Familiarity with regression-based analysis. Advanced PC skills: Microsoft Office (including VLOOKUPs, PivotTables, IF statements, charts) and PowerPoint. Adept at queries, report writing, and presenting findings. Additional Knowledge & Skills
Data Querying & Management: SQL, Snowflake, BigQuery, Microsoft Azure Data Explorer (Kusto). Data Analysis & Modeling: Python (pandas, scikit-learn), R, Alteryx. Self-motivated, organized, and capable of proactively identifying and handling multiple initiatives to successful completion. Strong storytelling and data visualization capabilities; strategic thinker with a customer-first mindset. Excellent communication and stakeholder engagement skills; comfortable navigating ambiguity and working cross-functionally. Candidates must be authorized to work in the USA. Sponsorship is not available for this role. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $110,300 - $183,800 McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. Join us at McKesson!
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