Hard Rock Digital
Overview
Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space.
What’s the position? The Verifications Supervisor will be responsible for overseeing a team of associates to ensure efficient, accurate, and compliant onboarding of our customers. This role focuses on verifying identities, understanding risks, and maintaining compliance with regulations, while assisting customers through the onboarding experience and beyond. It also ensures the smooth operation of the team with training, monitoring, and coaching to build confidence in their roles.
Responsibilities
Oversee a team to ensure operational excellence on a 24/7/365 schedule
Act as an escalation point and Subject Matter Expert for the team
Guide the team to deliver daily tasks and objectives
Communicate with customers to request information, provide support and complete investigations
Collaborate with Risk, Compliance and Customer Support to meet KYC requirements
Escalate suspicious activity or unusual findings
Stay up to date with AML/KYC regulations, policy updates, and best practices
Contribute to and initiate team projects
Supervise daily operations and ensure task completion
Motivate team members and foster a positive work environment
Provide training, guidance, and support to develop team skills
Monitor performance and provide coaching and feedback
Liaise with management and stakeholders, reporting progress and addressing issues
What are we looking for? / Qualifications Successful candidates will be self-driven and capable of working efficiently in a high-volume, real-time environment. The role suits a candidate who thrives in a fast-paced, ever-changing environment with a passion for sports and gaming.
Must haves:
Strong understanding of KYC, AML and responsible gaming regulations in the iGaming industry
Ability to plan, prioritize and manage workload and cases, including shift scheduling
Attention to detail with strong analytical and decision-making skills
Excellent leadership and team management abilities
Experience analyzing processes and proposing improvements
Ability to work independently and as part of a team in a fast-paced environment
Excellent communication skills, both verbal and written, with attention to detail
Nice to have:
AML/CTF qualifications such as CAMS/ICA certification
Knowledge and experience with automated KYC solutions
What’s in it for you? We offer competitive compensation and benefits, plus opportunities for training and development. This role may offer hybrid scheduling and a start-up culture backed by a secure, global brand.
Competitive pay and benefits
Great training and development opportunities
Potential Hybrid Scheduling
Start-up culture backed by a secure, global brand
Being part of a team of rockstars
Roster of Uniques We care deeply about every interaction our customers have with us, and empower our staff to own and drive their experience. We foster a diverse and inclusive work environment where you can be authentic and share your talents. We are an equal opportunity employer.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Customer Service and Management
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What’s the position? The Verifications Supervisor will be responsible for overseeing a team of associates to ensure efficient, accurate, and compliant onboarding of our customers. This role focuses on verifying identities, understanding risks, and maintaining compliance with regulations, while assisting customers through the onboarding experience and beyond. It also ensures the smooth operation of the team with training, monitoring, and coaching to build confidence in their roles.
Responsibilities
Oversee a team to ensure operational excellence on a 24/7/365 schedule
Act as an escalation point and Subject Matter Expert for the team
Guide the team to deliver daily tasks and objectives
Communicate with customers to request information, provide support and complete investigations
Collaborate with Risk, Compliance and Customer Support to meet KYC requirements
Escalate suspicious activity or unusual findings
Stay up to date with AML/KYC regulations, policy updates, and best practices
Contribute to and initiate team projects
Supervise daily operations and ensure task completion
Motivate team members and foster a positive work environment
Provide training, guidance, and support to develop team skills
Monitor performance and provide coaching and feedback
Liaise with management and stakeholders, reporting progress and addressing issues
What are we looking for? / Qualifications Successful candidates will be self-driven and capable of working efficiently in a high-volume, real-time environment. The role suits a candidate who thrives in a fast-paced, ever-changing environment with a passion for sports and gaming.
Must haves:
Strong understanding of KYC, AML and responsible gaming regulations in the iGaming industry
Ability to plan, prioritize and manage workload and cases, including shift scheduling
Attention to detail with strong analytical and decision-making skills
Excellent leadership and team management abilities
Experience analyzing processes and proposing improvements
Ability to work independently and as part of a team in a fast-paced environment
Excellent communication skills, both verbal and written, with attention to detail
Nice to have:
AML/CTF qualifications such as CAMS/ICA certification
Knowledge and experience with automated KYC solutions
What’s in it for you? We offer competitive compensation and benefits, plus opportunities for training and development. This role may offer hybrid scheduling and a start-up culture backed by a secure, global brand.
Competitive pay and benefits
Great training and development opportunities
Potential Hybrid Scheduling
Start-up culture backed by a secure, global brand
Being part of a team of rockstars
Roster of Uniques We care deeply about every interaction our customers have with us, and empower our staff to own and drive their experience. We foster a diverse and inclusive work environment where you can be authentic and share your talents. We are an equal opportunity employer.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Customer Service and Management
#J-18808-Ljbffr