Phoenix House California
Program Assistant (Full-time) (Santa Ana, CA)
Phoenix House California, Santa Ana, California, United States, 92725
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Program Assistant (Full-time) (Santa Ana, CA)
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Phoenix House California 1 day ago Be among the first 25 applicants Join to apply for the
Program Assistant (Full-time) (Santa Ana, CA)
role at
Phoenix House California The Program Assistant is responsible for receiving visitors and clients, determining the nature of their visit, and notifying appropriate staff. Answering and transferring telephone calls. Providing general office and clerical support to a program/department. Representing Phoenix House to callers, clients, and visitors in a friendly, professional manner. ESSENTIAL DUTIES AND RESPONSIBILITIES Provides reception services, greets visitors, ascertains nature of business, signs-in visitors and directs visitors to appropriate person, issues visitor's pass when required. Coordinates intake calls and schedules clinical appointments, including collaborating with treatment team. Manages the room reservation book and maintains the daily announcement board Operates telephone console to receive incoming calls; provides information to caller or routes caller to appropriate staff ? places outgoing phone calls as needed. Produces and maintains a telephone directory for departments supported. Records accurate phone messages, including name, time of call, nature of the business, and person called upon. Checks Agency/program voice mail throughout the day and answers or directs messages to appropriate personnel. Ensures adequate coverage of the receptionist's desk throughout the business day. Maintains a general reception area and personal work area to ensure a clean and professional business appearance. Performs clerical duties, which include routine typing, filing, copying, faxing, completing and submitting Agency forms, data entry, and distributing Agency communications. Assists in the maintenance of office equipment, including computers, telephone systems, copiers, fax machines, and other types of office equipment; calls for service when necessary. Gathers and organizes data and prepares documents and reports for review as directed. Assists in assuring all safety and health standards are followed and respond to safety issues within the facility in a timely manner; ensures security by locking/unlocking cabinets and/or doors in accordance with instructions. Develops and maintains administrative and clerical skills through seminars, workshops, or other forms of training/education. Maintains confidentiality clients, families, and operations of the agency. Attends all required staff training sessions in accordance with Phoenix House and state licensing requirements, completes all training on time Attends and participates in program and all staff meetings Adheres to and promotes the Phoenix House Mission, Vision, and Values while acting as a role model for others Other duties as assigned EDUCATION/EXPERIENCE/CREDENTIALS High School diploma or equivalent required Prior administrative experience preferred KNOWLEDGE, SKILLS, AND ABILITIES Proficiency in MS Office systems Understanding of telephone/switchboard operations Ability to utilize an electronic healthcare record Establish and maintain effective working relationships with others Communicate effectively with others both orally and in writing Ability to work effectively in a fast-paced changing environment Ability to establish and consistently enforce appropriate boundaries with patients Ability to model positive behavior and demeanor Excellent time management and organizational skills Ability to be flexible; problem solver, self-directed; customer service-oriented, and collaborative Skills and ability to engage and develop a rapport with patients and families of various backgrounds
The Program Assistant is responsible for receiving visitors and clients, determining the nature of their visit, and notifying appropriate staff. Answering and transferring telephone calls. Providing general office and clerical support to a program/department. Representing Phoenix House to callers, clients, and visitors in a friendly, professional manner. ESSENTIAL DUTIES AND RESPONSIBILITIES Provides reception services, greets visitors, ascertains nature of business, signs-in visitors and directs visitors to appropriate person, issues visitor's pass when required. Coordinates intake calls and schedules clinical appointments, including collaborating with treatment team. Manages the room reservation book and maintains the daily announcement board Operates telephone console to receive incoming calls; provides information to caller or routes caller to appropriate staff ? places outgoing phone calls as needed. Produces and maintains a telephone directory for departments supported. Records accurate phone messages, including name, time of call, nature of the business, and person called upon. Checks Agency/program voice mail throughout the day and answers or directs messages to appropriate personnel. Ensures adequate coverage of the receptionist's desk throughout the business day. Maintains a general reception area and personal work area to ensure a clean and professional business appearance. Performs clerical duties, which include routine typing, filing, copying, faxing, completing and submitting Agency forms, data entry, and distributing Agency communications. Assists in the maintenance of office equipment, including computers, telephone systems, copiers, fax machines, and other types of office equipment; calls for service when necessary. Gathers and organizes data and prepares documents and reports for review as directed. Assists in assuring all safety and health standards are followed and respond to safety issues within the facility in a timely manner; ensures security by locking/unlocking cabinets and/or doors in accordance with instructions. Develops and maintains administrative and clerical skills through seminars, workshops, or other forms of training/education. Maintains confidentiality clients, families, and operations of the agency. Attends all required staff training sessions in accordance with Phoenix House and state licensing requirements, completes all training on time Attends and participates in program and all staff meetings Adheres to and promotes the Phoenix House Mission, Vision, and Values while acting as a role model for others Other duties as assigned EDUCATION/EXPERIENCE/CREDENTIALS High School diploma or equivalent required Prior administrative experience preferred KNOWLEDGE, SKILLS, AND ABILITIES Bilingual in Spanish preferred Proficiency in MS Office systems Understanding of telephone/switchboard operations Ability to utilize an electronic healthcare record Establish and maintain effective working relationships with others Communicate effectively with others both orally and in writing Ability to work effectively in a fast-paced changing environment Ability to establish and consistently enforce appropriate boundaries with patients Ability to model positive behavior and demeanor Excellent time management and organizational skills Ability to be flexible; problem solver, self-directed; customer service-oriented, and collaborative Skills and ability to engage and develop a rapport with patients and families of various backgrounds
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Administrative Industries Hospitals and Health Care Referrals increase your chances of interviewing at Phoenix House California by 2x Sign in to set job alerts for “Program Assistant” roles.
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Program Assistant (Full-time) (Santa Ana, CA)
role at
Phoenix House California 1 day ago Be among the first 25 applicants Join to apply for the
Program Assistant (Full-time) (Santa Ana, CA)
role at
Phoenix House California The Program Assistant is responsible for receiving visitors and clients, determining the nature of their visit, and notifying appropriate staff. Answering and transferring telephone calls. Providing general office and clerical support to a program/department. Representing Phoenix House to callers, clients, and visitors in a friendly, professional manner. ESSENTIAL DUTIES AND RESPONSIBILITIES Provides reception services, greets visitors, ascertains nature of business, signs-in visitors and directs visitors to appropriate person, issues visitor's pass when required. Coordinates intake calls and schedules clinical appointments, including collaborating with treatment team. Manages the room reservation book and maintains the daily announcement board Operates telephone console to receive incoming calls; provides information to caller or routes caller to appropriate staff ? places outgoing phone calls as needed. Produces and maintains a telephone directory for departments supported. Records accurate phone messages, including name, time of call, nature of the business, and person called upon. Checks Agency/program voice mail throughout the day and answers or directs messages to appropriate personnel. Ensures adequate coverage of the receptionist's desk throughout the business day. Maintains a general reception area and personal work area to ensure a clean and professional business appearance. Performs clerical duties, which include routine typing, filing, copying, faxing, completing and submitting Agency forms, data entry, and distributing Agency communications. Assists in the maintenance of office equipment, including computers, telephone systems, copiers, fax machines, and other types of office equipment; calls for service when necessary. Gathers and organizes data and prepares documents and reports for review as directed. Assists in assuring all safety and health standards are followed and respond to safety issues within the facility in a timely manner; ensures security by locking/unlocking cabinets and/or doors in accordance with instructions. Develops and maintains administrative and clerical skills through seminars, workshops, or other forms of training/education. Maintains confidentiality clients, families, and operations of the agency. Attends all required staff training sessions in accordance with Phoenix House and state licensing requirements, completes all training on time Attends and participates in program and all staff meetings Adheres to and promotes the Phoenix House Mission, Vision, and Values while acting as a role model for others Other duties as assigned EDUCATION/EXPERIENCE/CREDENTIALS High School diploma or equivalent required Prior administrative experience preferred KNOWLEDGE, SKILLS, AND ABILITIES Proficiency in MS Office systems Understanding of telephone/switchboard operations Ability to utilize an electronic healthcare record Establish and maintain effective working relationships with others Communicate effectively with others both orally and in writing Ability to work effectively in a fast-paced changing environment Ability to establish and consistently enforce appropriate boundaries with patients Ability to model positive behavior and demeanor Excellent time management and organizational skills Ability to be flexible; problem solver, self-directed; customer service-oriented, and collaborative Skills and ability to engage and develop a rapport with patients and families of various backgrounds
The Program Assistant is responsible for receiving visitors and clients, determining the nature of their visit, and notifying appropriate staff. Answering and transferring telephone calls. Providing general office and clerical support to a program/department. Representing Phoenix House to callers, clients, and visitors in a friendly, professional manner. ESSENTIAL DUTIES AND RESPONSIBILITIES Provides reception services, greets visitors, ascertains nature of business, signs-in visitors and directs visitors to appropriate person, issues visitor's pass when required. Coordinates intake calls and schedules clinical appointments, including collaborating with treatment team. Manages the room reservation book and maintains the daily announcement board Operates telephone console to receive incoming calls; provides information to caller or routes caller to appropriate staff ? places outgoing phone calls as needed. Produces and maintains a telephone directory for departments supported. Records accurate phone messages, including name, time of call, nature of the business, and person called upon. Checks Agency/program voice mail throughout the day and answers or directs messages to appropriate personnel. Ensures adequate coverage of the receptionist's desk throughout the business day. Maintains a general reception area and personal work area to ensure a clean and professional business appearance. Performs clerical duties, which include routine typing, filing, copying, faxing, completing and submitting Agency forms, data entry, and distributing Agency communications. Assists in the maintenance of office equipment, including computers, telephone systems, copiers, fax machines, and other types of office equipment; calls for service when necessary. Gathers and organizes data and prepares documents and reports for review as directed. Assists in assuring all safety and health standards are followed and respond to safety issues within the facility in a timely manner; ensures security by locking/unlocking cabinets and/or doors in accordance with instructions. Develops and maintains administrative and clerical skills through seminars, workshops, or other forms of training/education. Maintains confidentiality clients, families, and operations of the agency. Attends all required staff training sessions in accordance with Phoenix House and state licensing requirements, completes all training on time Attends and participates in program and all staff meetings Adheres to and promotes the Phoenix House Mission, Vision, and Values while acting as a role model for others Other duties as assigned EDUCATION/EXPERIENCE/CREDENTIALS High School diploma or equivalent required Prior administrative experience preferred KNOWLEDGE, SKILLS, AND ABILITIES Bilingual in Spanish preferred Proficiency in MS Office systems Understanding of telephone/switchboard operations Ability to utilize an electronic healthcare record Establish and maintain effective working relationships with others Communicate effectively with others both orally and in writing Ability to work effectively in a fast-paced changing environment Ability to establish and consistently enforce appropriate boundaries with patients Ability to model positive behavior and demeanor Excellent time management and organizational skills Ability to be flexible; problem solver, self-directed; customer service-oriented, and collaborative Skills and ability to engage and develop a rapport with patients and families of various backgrounds
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Administrative Industries Hospitals and Health Care Referrals increase your chances of interviewing at Phoenix House California by 2x Sign in to set job alerts for “Program Assistant” roles.
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Santa Ana, CA $41,000.00-$62,000.00 3 weeks ago Santa Ana, CA $73,000.00-$90,000.00 1 week ago Irvine, CA $70,000.00-$75,000.00 4 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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