Planned Parenthood of Illinois
Reproductive Health Assistant - Austin
Planned Parenthood of Illinois, Chicago, Illinois, United States, 60290
Benefits
Company subsidized premiums on Medical, Dental, and Vision Insurance Up to 12 weeks Paid Parental Leave for eligible employees Generous Paid Time Off (PTO) and paid holidays Mission focused work 401k with employer matching 100% company-paid Life Insurance 100% company-paid Short- and Long-Term Disability Coverage Robust Employee Assistance Program Professional Development awards and opportunities Flexible Spending Accounts Free Medical Services at PPIL Pet Insurance
The Reproductive Health Assistant (RHA) I performs the basic duties of a medical assistant, such as maintaining medical records, logs, and inventory counts; performing routine clerical duties; performing basic lab work; and responding to patient inquiries and needs, including fee assessment and insurance coverage. This position works under the supervision of the Health Center Manager.
Essential Functions
Demonstrate proficiency in all duties related to providing care to patients
Respond to patient needs and inquiries
Provide support to other staff throughout patient visits
Knowledge of services provided by PPIL and associated fees
Provide patient-centered customer service
Keep accurate records
Communicate with patients, the public, staff, and volunteers in a civil, courteous, warm, and sensitive manner
Treat all people with honor, respect, and inclusivity regardless of gender, sexual orientation, race, color, religion, national origin, age, economic condition, disability, or other characteristics
Within three months, complete all required training for level 1 proficiencies and standards and demonstrate ability to achieve and maintain RHA I standards, performing duties acquired by completing trainings in related stations as needed
Completion of Patient Access training, including registration basics, scheduling, front desk duties, financial assistance, healthcare corporate compliance, mandated reporting, safety/security, DEI, gender diversity, birth control options, abortion services, sexually transmitted infections, electronic health record software, communication tools, and pharmacy management module
OR completion of Clinical Support training, including family planning counseling, venipuncture, lab proficiencies, blood pressure, clinical support duties, healthcare corporate compliance, mandated reporting, safety/security, DEI
Completion of In This Together Values assessment
Ensure that each patient receives care and information in a efficient, effective, and customer-oriented manner
Participate in Health Center efforts in compliance with organizational quality assurance guidelines and pertinent government regulations including CLIA, HIPAA, and OSHA
Contribute to achievement of medical visit efficiency and productivity goals
Contribute to attainment of annual health center fiscal goals in revenue, expenses, and contribution margins
Provide information, assistance, and support for patients facing emotional, family, and/or financial problems related to healthcare; help patients needing referral for services related to pre-natal care, adoption services, abortion services, financial assistance, and personal family counseling
Provide medications and contraceptive supplies, and provide information and instructions for their use, as appropriate and delegated by the Health Center Manager and medical staff; maintain inventory count of medications and contraceptive supplies; ensure no expired medications or supplies are dispersed
Assist in clerical and informational tasks related to proper follow-up of patients according to PPIL protocols
Assist in the care and maintenance of PPIL equipment and work locations
Participate in routine Health Center chart audits and quality assurance procedures
Provide PPIL approved information about family planning methods, abortion, and other services; give feedback to Health Center Manager regarding training and continuing education needs
Demonstrate understanding of and commitment to PPIL protocols, policies, and procedures
Demonstrate commitment to PPIL core values of access, activism, care, confidentiality, diversity, excellence, integrity, respect, self-determination, and stewardship; practice these values in relations with internal and external customers
Other duties as assigned
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, see, and hear. The employee frequently is required to use hands and fingers to handle, type, feel, and reach. The employee must occasionally lift and/or move up to 25 pounds and may assist in movement of patients.
Supervisor Health Center Manager
Status Full time. Non-exempt from the overtime provisions of the wage and salary regulations.
Education
High School Diploma or High School Equivalency (HSE) required
Medical Assistant Certification or equivalent experience preferred
Additional training and/or education in reproductive health or medical services is desirable
Experience
Previous professional experience with the provision of family planning services is preferred
Previous medical laboratory and/or counseling experience is preferred
Previous familiarity with computer systems, such as electronic health record (EHR) software, is preferred
Personal and Professional Qualities
Commitment to the efficient and customer-oriented provision of services and to the operating goals of Planned Parenthood of Illinois
Excellent communication skills
Ability to be culturally inclusive and communicate with patients, the public, staff, and volunteers in a civil, courteous, warm, and sensitive manner; bi-lingual ability in Spanish or other languages helpful
Team-oriented mindset
Strong organizational skills and attention to detail; ability to work a schedule that may include evening and weekend hours
Ability to travel to assigned Health Center and other PPIL locations as needed
Planned Parenthood works affirmatively to include diversity among its workforce and does not discriminate in the selection of its staff based on factors including but not limited to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, income, marital status or any other characteristic protected under federal, state or local law. We encourage applicants who may not meet every requirement to apply; diverse experiences are valued and you may be exactly who we are looking for.
#J-18808-Ljbffr
Company subsidized premiums on Medical, Dental, and Vision Insurance Up to 12 weeks Paid Parental Leave for eligible employees Generous Paid Time Off (PTO) and paid holidays Mission focused work 401k with employer matching 100% company-paid Life Insurance 100% company-paid Short- and Long-Term Disability Coverage Robust Employee Assistance Program Professional Development awards and opportunities Flexible Spending Accounts Free Medical Services at PPIL Pet Insurance
The Reproductive Health Assistant (RHA) I performs the basic duties of a medical assistant, such as maintaining medical records, logs, and inventory counts; performing routine clerical duties; performing basic lab work; and responding to patient inquiries and needs, including fee assessment and insurance coverage. This position works under the supervision of the Health Center Manager.
Essential Functions
Demonstrate proficiency in all duties related to providing care to patients
Respond to patient needs and inquiries
Provide support to other staff throughout patient visits
Knowledge of services provided by PPIL and associated fees
Provide patient-centered customer service
Keep accurate records
Communicate with patients, the public, staff, and volunteers in a civil, courteous, warm, and sensitive manner
Treat all people with honor, respect, and inclusivity regardless of gender, sexual orientation, race, color, religion, national origin, age, economic condition, disability, or other characteristics
Within three months, complete all required training for level 1 proficiencies and standards and demonstrate ability to achieve and maintain RHA I standards, performing duties acquired by completing trainings in related stations as needed
Completion of Patient Access training, including registration basics, scheduling, front desk duties, financial assistance, healthcare corporate compliance, mandated reporting, safety/security, DEI, gender diversity, birth control options, abortion services, sexually transmitted infections, electronic health record software, communication tools, and pharmacy management module
OR completion of Clinical Support training, including family planning counseling, venipuncture, lab proficiencies, blood pressure, clinical support duties, healthcare corporate compliance, mandated reporting, safety/security, DEI
Completion of In This Together Values assessment
Ensure that each patient receives care and information in a efficient, effective, and customer-oriented manner
Participate in Health Center efforts in compliance with organizational quality assurance guidelines and pertinent government regulations including CLIA, HIPAA, and OSHA
Contribute to achievement of medical visit efficiency and productivity goals
Contribute to attainment of annual health center fiscal goals in revenue, expenses, and contribution margins
Provide information, assistance, and support for patients facing emotional, family, and/or financial problems related to healthcare; help patients needing referral for services related to pre-natal care, adoption services, abortion services, financial assistance, and personal family counseling
Provide medications and contraceptive supplies, and provide information and instructions for their use, as appropriate and delegated by the Health Center Manager and medical staff; maintain inventory count of medications and contraceptive supplies; ensure no expired medications or supplies are dispersed
Assist in clerical and informational tasks related to proper follow-up of patients according to PPIL protocols
Assist in the care and maintenance of PPIL equipment and work locations
Participate in routine Health Center chart audits and quality assurance procedures
Provide PPIL approved information about family planning methods, abortion, and other services; give feedback to Health Center Manager regarding training and continuing education needs
Demonstrate understanding of and commitment to PPIL protocols, policies, and procedures
Demonstrate commitment to PPIL core values of access, activism, care, confidentiality, diversity, excellence, integrity, respect, self-determination, and stewardship; practice these values in relations with internal and external customers
Other duties as assigned
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, see, and hear. The employee frequently is required to use hands and fingers to handle, type, feel, and reach. The employee must occasionally lift and/or move up to 25 pounds and may assist in movement of patients.
Supervisor Health Center Manager
Status Full time. Non-exempt from the overtime provisions of the wage and salary regulations.
Education
High School Diploma or High School Equivalency (HSE) required
Medical Assistant Certification or equivalent experience preferred
Additional training and/or education in reproductive health or medical services is desirable
Experience
Previous professional experience with the provision of family planning services is preferred
Previous medical laboratory and/or counseling experience is preferred
Previous familiarity with computer systems, such as electronic health record (EHR) software, is preferred
Personal and Professional Qualities
Commitment to the efficient and customer-oriented provision of services and to the operating goals of Planned Parenthood of Illinois
Excellent communication skills
Ability to be culturally inclusive and communicate with patients, the public, staff, and volunteers in a civil, courteous, warm, and sensitive manner; bi-lingual ability in Spanish or other languages helpful
Team-oriented mindset
Strong organizational skills and attention to detail; ability to work a schedule that may include evening and weekend hours
Ability to travel to assigned Health Center and other PPIL locations as needed
Planned Parenthood works affirmatively to include diversity among its workforce and does not discriminate in the selection of its staff based on factors including but not limited to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, income, marital status or any other characteristic protected under federal, state or local law. We encourage applicants who may not meet every requirement to apply; diverse experiences are valued and you may be exactly who we are looking for.
#J-18808-Ljbffr