Pathcom Inc.
Overview
Field Service Engineer – Telecommunications & VoIP. Location: Main Office - Malvern, PA - Daily customer visits required. Type: Full-Time | Multiple Positions Available. About Us
We are an established telecommunications and VoIP Internet Telephony Service Provider (ITSP) serving the Mid-Atlantic region. We deliver advanced voice and data solutions to businesses, from cloud-hosted VoIP to premise-based PBX systems. We’re expanding our field team and looking for motivated individuals who want to build a career in telecom. Experience is not required—we provide paid manufacturer training and hands-on mentorship from seasoned technicians. Role Overview
As a Field Service Engineer, you’ll be on the front lines of keeping our customers connected. You will install, program, and maintain both cloud and on-premises telecom systems, including VoIP platforms, PBX hardware, and related network infrastructure. You’ll gain certifications on supported equipment and work with a variety of technologies in real-world environments. Key Responsibilities
Install, configure, and service VoIP and PBX systems (cloud and premise-based). Perform on-site and remote troubleshooting of telephony and related network issues. Conduct line testing, cable terminations, and equipment programming. Maintain accurate service records in our ticketing system. Provide clear, professional communication with customers during service calls. Stay current with telecom technologies through ongoing training. Travel daily to customer sites; occasional extended travel for installations. Participate in a rotating on-call schedule for urgent service needs. Skills & Knowledge
Strong troubleshooting and problem-solving abilities. Basic networking knowledge (LAN/WAN, IP addressing, QoS for voice) Familiarity with VoIP protocols (SIP, RTP) and PBX systems preferred. Experience with Mitel 200, MiVB, MiVO 250, or NEC SV9100 a plus. Ability to read wiring diagrams and follow installation standards. Comfortable using hand tools, ladders, and telecom test equipment. Excellent customer service and communication skills Requirements
High school diploma or post-secondary technical training. Valid driver’s license with clean driving record. Ability to lift up to 50 lbs and work at heights. Strong organizational skills and ability to work independently or in a team. Benefits
401(k) with company match. Health, Life and disability insurance provided. Optional Dental Plan Paid manufacturer training and certifications. Company vehicle, cell phone, and laptop provided. Supportive team environment with career growth opportunities. Work Setting
A mix of field and office work, depending on service and installation needs. Occasional travel outside the immediate area may be required.
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Field Service Engineer – Telecommunications & VoIP. Location: Main Office - Malvern, PA - Daily customer visits required. Type: Full-Time | Multiple Positions Available. About Us
We are an established telecommunications and VoIP Internet Telephony Service Provider (ITSP) serving the Mid-Atlantic region. We deliver advanced voice and data solutions to businesses, from cloud-hosted VoIP to premise-based PBX systems. We’re expanding our field team and looking for motivated individuals who want to build a career in telecom. Experience is not required—we provide paid manufacturer training and hands-on mentorship from seasoned technicians. Role Overview
As a Field Service Engineer, you’ll be on the front lines of keeping our customers connected. You will install, program, and maintain both cloud and on-premises telecom systems, including VoIP platforms, PBX hardware, and related network infrastructure. You’ll gain certifications on supported equipment and work with a variety of technologies in real-world environments. Key Responsibilities
Install, configure, and service VoIP and PBX systems (cloud and premise-based). Perform on-site and remote troubleshooting of telephony and related network issues. Conduct line testing, cable terminations, and equipment programming. Maintain accurate service records in our ticketing system. Provide clear, professional communication with customers during service calls. Stay current with telecom technologies through ongoing training. Travel daily to customer sites; occasional extended travel for installations. Participate in a rotating on-call schedule for urgent service needs. Skills & Knowledge
Strong troubleshooting and problem-solving abilities. Basic networking knowledge (LAN/WAN, IP addressing, QoS for voice) Familiarity with VoIP protocols (SIP, RTP) and PBX systems preferred. Experience with Mitel 200, MiVB, MiVO 250, or NEC SV9100 a plus. Ability to read wiring diagrams and follow installation standards. Comfortable using hand tools, ladders, and telecom test equipment. Excellent customer service and communication skills Requirements
High school diploma or post-secondary technical training. Valid driver’s license with clean driving record. Ability to lift up to 50 lbs and work at heights. Strong organizational skills and ability to work independently or in a team. Benefits
401(k) with company match. Health, Life and disability insurance provided. Optional Dental Plan Paid manufacturer training and certifications. Company vehicle, cell phone, and laptop provided. Supportive team environment with career growth opportunities. Work Setting
A mix of field and office work, depending on service and installation needs. Occasional travel outside the immediate area may be required.
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